TOW LOT CREW LEADER

**THIS POSITION IS OPEN TO CURRENT CITY OF MILWAUKEE EMPLOYEES ONLY. **

The Tow Lot Crew Leader monitors the operations related to vehicle movement and Tow Lot functions.

Tow Lot Operations 

• Intake, release and inventory towed vehicles.
• Use and create database queries to locate vehicles, establish/create dispositions, identify entry errors or questionable dispositions and evaluate data.
• Assess and document the condition of vehicles.
• Utilize multiple databases, such as the National Crime Information Center (NCIC) and the Department of Motor Vehicles (DMV), to establish ownership and check for stolen vehicles.
• Perform daily queries to monitor the vehicle inventory.
• Manipulate and use spreadsheets to accurately input vehicle data and perform basic database functions, such as sorting and exporting data.
• Arrange for proper intake and storage of vehicles.
• Monitor the documentation and vehicles sent to the City’s Recycling Contractor.
• Track the documentation of all outgoing vehicles to ensure release to the proper individual or entity.

Administrative and Staff Operations

• Oversee the day-to-day towing, intake, inventory and release of vehicles.
• Monitor the shift assignments for Tow Lot Attendant and any temporary workers assigned.
• Assist in providing training for Tow Lot Attendants.
• Oversee Tow Lot snow removal, including shoveling, snow blowing, salting, and cleaning.
• Run quality control checks to identify inconsistencies and take appropriate corrective action on items identified.
• Validate information and coordinate record corrections with the Parking Information Desk (PID) and the Milwaukee Police Department (MPD) to ensure accuracy.
• Prepare daily reports and inform the Tow Lot management team of the previous day’s activities.
• Communicate onsite with contractors; monitor contractor compliance and alert managers to any issues.
• Oversee, document, and monitor tow lot fleet vehicle and equipment maintenance activities.
• Act as the on-duty supervisor for weekend rotations.
• Produce, distribute and review weekly schedules for Tow Lot Attendants.

Customer Service

• Monitor the flow of the electronic queue to ensure that customers are seen in the proper order.
• Aid Attendants in responding to customer inquiries.

We welcome qualified individuals with disabilities who are interested in employment and will make reasonable accommodations during the hiring process in accordance with the Americans with Disabilities Act (ADA) of 1990, as amended by the Americans with Disabilities Act Amendments Act (ADAAA) of 2008.

• Work an assigned schedule that includes Monday through Friday; this schedule adjusts to accommodate the need to work weekends.
• Work various shifts and extended hours, including weekends and holidays, and coverage of other shifts, to meet the needs of the Tow Lot.
• Work outdoors in variable and extreme weather conditions (e.g., heat, cold, rain, wind and snow).
• Ability to lift and move objects weighing 50 pounds or more occasionally, up to 20 pounds frequently, and up to 10 pounds consistently.
• Ability to drive various types of passenger vehicles (including both automatic and manual transmissions), wheel lift tow trucks, end loaders, and skid steers.

1. Regular status as a City of Milwaukee employee, having successfully completed a probationary period for a civil service position, or status as a City of Milwaukee employee in a fixed term position.
2. Three years of customer services, inventory, and/ or automotive support experience, including data entry.

Equivalent combinations of education and experience may be considered.

NOTICE:  Please do not attach your academic transcripts to your employment application. The hiring department will verify candidates’ education as part of the background screening process prior to extending any job offers.

• Ability to understand and fluently speak, read, and write in Spanish.
• Lead or supervisory experience.

TECHNICAL

• Ability to read, interpret, and apply work-related documents, such as statutes, ordinances, and policies.
• Ability to use Microsoft Office (e.g. Word, Excel, Access, and Outlook).
• Ability to accurately and efficiently enter data and perform transactions.
• Ability to learn job-related databases and enterprise software.
• Ability to effectively use equipment such as handheld devices and printers to enter, query and manipulate data and to provide associated documentation.
• Ability to operate towing vehicles and equipment.
• Ability to learn automobile service practices related to parts and sales.
• Ability to perform maintenance tasks, such as snow and ice management and cleaning.

COMMUNICATION, INTERPERSONAL, AND CUSTOMER SERVICE

• Written communication skills to prepare clear and accurate correspondence and documents.
• Verbal communication skills to convey information clearly and effectively to customers and coworkers.
• Ability to display empathy and tact.
• Ability to serve the public and represent the department positively.
• Ability to work effectively with supervisors and staff.
• Teamwork skills and the ability to work cooperatively and fairly with people whose backgrounds may differ from one’s own.
• Ability to remain composed during stressful situations.

LEAD WORK 

• Knowledge of principles and practices related to ensuring consistency and accuracy in the work of others.
• Ability to coordinate staff, assign duties and monitor work in progress.
• Ability to foster an environment of inclusion wherein all employees are treated respectfully, are valued for their strengths, and feel that they can safely express themselves.

ORGANIZATIONAL AND PROFESSIONALISM

• Ability to organize and complete work assignments in a timely manner.
• Ability to handle sensitive information carefully.
• Ability to handle multiple priorities and to work within tight time constraints.
• Attention to detail to ensure accurate documentation.
• Honesty, integrity, and the ability to maintain confidentiality.
• Ability to serve as an effective and efficient steward of City resources.

The current salary range (Pay Range 8DN) is $51,816- $60,106 annually, and the current resident incentive salary range for City of Milwaukee residents is $53,370 - $61,909 annually.  Appointment will be made in accordance with the provisions of the Salary Ordinance.

THE SELECTION PROCESS will be job-related and will consist of one or more of the following: an evaluation of related education, experience and accomplishments, an evaluation of written communication, interviews, and/or other assessment methods. The Department of Public Works reserves the right to call only the most qualified candidates to proceed in the selection process. Information from the selection process will be used to make a hiring decision. Selected candidates will be transferred and/or promoted to the position.

INITIAL FILING DATE – The selection process will be held as soon as practical after the deadline listed above. Receipt of applications may be discontinued at any time after this date without prior notice. However, recruitment may continue until the needs of the City have been met. The applicant is responsible for attending all phases of the selection process at the time and place designated by the hiring authority.

NOTE: Transfer/Promotional Opportunities and Promotional Examinations are not open to Milwaukee Public Schools employees or to the public. Only current City of Milwaukee employees and civilian personnel in MFD and MPD hired through a City Service Commission process who have successfully passed a probationary period for a Civil Service position or who have status as a City of Milwaukee employee in a fixed term position will be considered. Individuals with exempt, provisional, temporary, or emergency appointments are not eligible for transfer.

• Applications can be accessed by visiting www.jobapscloud.com/MIL.
• If you would like assistance completing an application, please contact the Department of Employee Relations at (414) 286-3751 or staffinginfo@milwaukee.gov.
• The Department of Employee Relations is located in City Hall, 200 E Wells St, Room 706, Milwaukee, WI 53202.

EEO 806

The City of Milwaukee values and encourages diversity and is an equal opportunity employer.