STREETCAR SYSTEM MANAGER

The City of Milwaukee is proud to employ a diverse workforce committed to providing exemplary service to its residents. If you are passionate about being part of an inclusive team of public servants, please consider the following opportunity.

The Streetcar System Manager oversees the City’s streetcar system, The Hop, including all contracts, funding, budgets, reporting, inspections, expansion plans, and service optimization strategies.

Operations Management:

• Manage the City’s streetcar system, including the service provisions, operation performance, vehicle maintenance, safety and security performance, customer relations, marketing, public education, and sponsorship efforts.
• Develop, administer, and oversee the City’s contract with the Operations and Maintenance Contractor (OMC) and other professional service and vendor contracts.
• Develop streetcar system policies, budgets, and capital improvement plans (CIP) in coordination with the OMC and the Department of Public Works’ (DPW) Finance and Administration Manager.
• Manage the streetcar system expansion, including the planning, design, environmental documentation, vehicle procurement, construction, and start-up.
• Provide and comply with annual federal certifications and assurances.
• Maintain and administer the Title VI plan to comply with the Civil Rights Act of 1964.
• Serve as the primary point of contact for the streetcar system, including reporting and inspection requirements.
• Coordinate streetcar operations with other City departments, including the Milwaukee Police Department (MPD), Milwaukee Fire Department (MFD), City Attorney’s Office, DPW, Southeast Regional Planning Commission (SEWRPC), and Milwaukee County Transit System (MCTS).
• Support the City Attorney’s office in subrogation claims and responding to streetcar-related claims and lawsuits.
• Support the Chief Safety Officer (CSO) with safety and security monitoring, audits, reporting, safety incident response efforts, and compliance with federal safety requirements.

Grant Management and Financial Reporting:

• Research and evaluate local and federal funding opportunities to support streetcar system operations, CIPs, and system expansion efforts.
• Research and recommend future streetcar system grant funding.
• Manage Federal Transit Administration (FTA) grants and ensure timely report submission.
• Update and oversee the development of FTA-required documents, including the Project Management Plan (PMP), Design Criteria Manual, Quality Management Plan (QMP), Quality Assurance Plan (QAP), Systems Integration Testing Plan, Rail Activation Plan, and Operations and Maintenance Plan.
• Support the Finance and Administration Manager in submitting quarterly Federal Financial Reports as required by grants and in performing grant draw downs.

Policy and Data Analysis:

• Analyze existing fare policies by performing fare-equity analysis; recommend policy adjustments.
• Monitor and analyze system performance metrics, including ridership data; prepare monthly reports, identify optimization opportunities, and disseminate system data to policymakers.

We welcome qualified individuals with disabilities who are interested in employment and will make reasonable accommodations during the hiring process in accordance with the Americans with Disabilities Act (ADA) of 1990, as amended by the Americans with Disabilities Act Amendments Act (ADAAA) of 2008.

1. Bachelor’s degree in civil engineering, public administration, business administration, urban planning, or a related field from an accredited college or university.
2. Five years of experience managing public transit systems or related transit experience.
3. Valid driver's license at the time of appointment and throughout employment.
4. Completion of the Federal Transportation Administration Public Transportation Safety Certification Training Program (PTSCTP) within one year of appointment and maintained throughout employment.

Equivalent combinations of education and experience may also be considered.

NOTICE: Please do not attach your academic transcripts to your employment application. The hiring department will verify candidates’ education as part of the background screening process prior to extending any job offers.

• Master’s degree in civil engineering, public administration, business administration, urban planning, or a related field from an accredited college or university.

Technical:

• Knowledge of budgeting practices and principles to prepare capital and operating budgets.
• Knowledge of grant preparation and administration.
• Knowledge of transit operations and maintenance procedures.
• Knowledge of electric rail transit system design, maintenance, and operational requirements.
• Knowledge of FTA reporting, grant management, and policy requirements for rail transit agencies and as recipients of federal operations and maintenance grant funding.
• Knowledge of FTA project and construction management requirements for capital expansion projects.
• Ability to manage contractual negotiations, contract development, and daily contract management of the OMC and other applicable consultants and contractors.
• Ability to prepare and review project cost estimates.
• Proficiency using standard computer software and programs such as Outlook and Microsoft Office Suite, including Excel, PowerPoint, and Word.
• Ability to produce data reports and financial materials so individuals at all levels of the organization can understand them.

 Leadership and Management:

• Ability to prepare and efficiently manage a budget and department resources.
• Knowledge of leadership principles and best practices for selecting, supervising, and motivating employees.
• Ability to analyze problems and instruct employees on proper operational approaches to address issues.
• Leadership and supervisory skills required to empower, manage, coach, and train staff to accomplish utility goals.
• Ability to maintain situational awareness and calmly handle emergency situations.
• Ability to foster an environment of inclusion wherein all are treated respectfully, valued for their strengths, and feel that they can safely express themselves.
• Diversity, equity, and inclusion acumen and the ability to consider policy and projects from an equity lens.

Communication and Interpersonal:

• Ability to maintain effective working relationships with managers, direct reports, other City staff, elected officials, community partners, and outside agencies.
• Ability to work cooperatively and fairly with people whose backgrounds may differ from one’s own.
• Written communication skills to prepare clear and concise business correspondence and reports.
• Effective verbal communication skills to be able to convey information clearly, including presenting data to committees.
• Ability to manage customer concerns diplomatically.

Critical Thinking/Professionalism:

• Knowledge of project management practices and organizational skills to prioritize and meet strict compliance deadlines.
• Ability to meet competing, challenging, and ever-changing priorities.
• Ability to work within tight time constraints.
• Ability to perform work with a high degree of accuracy.
• Ability to identify areas of improvement and develop strategic plans to address them.
• High degree of initiative and dedication to process improvement.
• Ability to establish systematic methods of accomplishing goals.
• Ability to assess alternative courses of action before selection.
• Ability to seek and utilize resources to make informed decisions.
• Ability to effectively evaluate or make independent decisions based on experience, knowledge, and training.

The current salary range (Pay Range 1KX) is $116,493-$127,413 annually, and the resident incentive salary range for City of Milwaukee residents is $119,988-$131,235 annually. Appointment above the minimum is possible based upon level of experience and other qualifications and is subject to approval.

BENEFITS

The City of Milwaukee provides a comprehensive benefit program which includes:

• Wisconsin Retirement System (WRS) Defined Benefit Pension Plan
• 457 Deferred Compensation Plan
• Health and Dental Insurance
• Paid Parental Leave
• Comprehensive Wellness Program
• Onsite Clinic Services
• Onsite Employee Assistance Program
• Alternative Work Schedules
• Long Term Disability Insurance
• Group Life Insurance
• Tuition Benefits
• Paid Vacation
• 12 Paid Holidays
• Paid Sick Leave and other paid leaves
• Flexible Spending Arrangement
• Commuter Value Pass

 For full details of the benefits offered by the City of Milwaukee, please visit https://city.milwaukee.gov/der/benefits.

THE SELECTION PROCESS will be job related and will consist of one or more of the following: an evaluation of education, experience and/or responses to supplemental questions; a written or performance test, a structured interview, or other assessment methods. The Department of Employee Relations reserves the right to call only the most qualified candidates to structured interviews and performance examinations. Structured interviews may include written exercises. Selection process component weights will be determined by further analysis of the job.

INITIAL FILING DATE - The selection process will be held as soon as practical after the deadline listed above. Receipt of applications may be discontinued at any time after this date without prior notice. However, recruitment may continue until the needs of the City have been met. Qualified applicants will be notified of the date, time, and place of the selection process components. Unless otherwise required by law, the City of Milwaukee will not provide alternative selection process dates or times. The applicant is responsible for attending all phases of the job selection process at the time and place designated by the City of Milwaukee.

• Applications can be accessed by visiting www.jobapscloud.com/MIL.
• If you would like assistance completing an application, please contact the Department of Employee Relations at (414) 286-3751 or staffinginfo@milwaukee.gov.
• The Department of Employee Relations is located in City Hall, 200 E Wells St, Room 706, Milwaukee, WI 53202.

EEO Code 104

The City of Milwaukee values and encourages diversity and is an equal opportunity employer.