INVESTIGATOR/ADJUSTER

The City of Milwaukee is proud to employ a diverse workforce dedicated to delivering exceptional service to its residents. If you are passionate about being a part of an inclusive team of public servants, please consider the following opportunity.

The Investigator/Adjuster evaluates all claims filed against the City for bodily injury and/or property damage arising from a general liability or vehicular accident, providing recommendations and concluding each by settlement or denial.

Analysis and Administration

• Process a high volume of claims filed against the City, from initial contact with the claimant to settlement or denial.
• Draft correspondence, write denial letters to claimants and their attorneys, and draft recommendation letters to the Common Council.
• Review medical reports, establish the value of injury claims, and negotiate settlements.
• Analyze claims data and investigative reports from City departments.
• Serve as a resource to assist city departments with billing for damages.
• Refer physical inspection of property damage to an approved vendor when field inspection is necessary and review property damage estimates.
• Oversee the work of one clerical staff member by assigning duties, outlining methods, directing work in progress, monitoring progress of assigned work, and reviewing completed work.

Investigation and Claimant Communication

• Serve as the first point of contact by responding to questions and complaints from claimants.
• Contact claimants or their attorneys, witnesses, and city personnel as the investigation requires.
• Inspect property damage and accident sites, take photos and canvass for witnesses.
• Answer claim status requests and other general inquiries.

We welcome qualified individuals with disabilities who are interested in employment and will make reasonable accommodations during the hiring process in accordance with the Americans with Disabilities Act (ADA) of 1990, as amended by the Americans with Disabilities Act Amendments Act (ADAAA) of 2008.

Required to file a statement of economic interests per the Milwaukee Code of Ordinances Chapter 303-Code of Ethics.

1. Bachelor’s Degree in business, accounting, criminal justice, risk-management or a closely related field from an accredited college or university.
2. One year of full-time adjusting experience in property, causality, and/or commercial line insurance in a professional setting.

Equivalent combinations of education and experience may be considered. 

NOTICE: Please do not attach your academic transcripts to your employment application. The hiring department will verify candidates’ education as part of the background screening process before extending any job offers.

Technical

• Knowledge of insurance adjustment practices and principles for claims adjusting.
• Knowledge of applicable laws, statutes, regulations, ordinances and case law.
• Knowledge of investigative methods, procedures, policies, and the laws governing and prescribing the powers and authorities of general liability claims under s. 893.80, Wis. Stats..
• Knowledge of methods and techniques of general liability investigations and the applicable statute of limitations.
• Ability to negotiate settlements.
• Ability to prepare and maintain records, including investigative reports, activity logs, and settlement requests.
• Ability to obtain claimant statements and respond to correspondence and telephone inquiries.
• Ability to gather evidence from a variety of sources; organize, verify, and analyze the evidence; and draw conclusions. 
• Ability to read and interpret work-related documents including insurance policies, police reports, medical treatment records, and bills.
• Ability to use reasoning to gather information; apply tests of law, rules, and regulations; and make independent determinations of their applicability.
• Ability to utilize computer software, including databases and Microsoft Office products such as Word, Excel and Outlook.

Lead Worker/Leadership

• Ability to plan and coordinate work of others to assist with the claims process.
• Ability to appropriately assign duties, outline methods, direct work in progress, monitor progress of assigned work, check or inspect completed work.
• Ability to maintain confidentiality regarding personnel matters.
• Ability to foster an environment of inclusion wherein all employees are treated respectfully, are valued for their strengths, and feel that they can safely express themselves.

Communication and Interpersonal Skills

• Written communication skills to develop business correspondence, document investigations and create reports.
• Ability to maintain effective, positive relationships with claimants, colleagues and other city officials.
• Verbal communication skills to effectively convey information and respond to questions and concerns.
• Ability to work cooperatively and effectively with coworkers and residents whose backgrounds may differ from one’s own.
• Ability to actively listen to and understand information presented by others.
• Ability to persuade others and negotiate agreements within given parameters.

Judgement/Organization/Analytical Skills

• Ability to effectively use independent judgment.
• Ability to perform well under pressure and handle difficult interactions with claimants.
• Ability to gather data from multiple sources and implement the appropriate course of action.
• Ability to complete a high volume of claims within strict deadlines.
• Ability to plan and organize work, adjust to changing priorities, and achieve objectives within deadlines.
• Integrity, honesty and ability to maintain confidentiality.
• Ability to serve as an effective steward of citywide resources.

The current salary range (Pay Range 2IX) is $68,244-$86,854 annually and the resident incentive salary range for City of Milwaukee residents is $70,292-$89,460 annually. Appointment above the minimum is possible based upon level of experience and other qualifications and is subject to approval. 

BENEFITS

The City of Milwaukee provides a comprehensive benefit program that includes the following:

• Wisconsin Retirement System (WRS) Defined Benefit Pension Plan
• 457 Deferred Compensation Plan
• Health and Dental Insurance 
• Paid Parental Leave 

• Comprehensive Wellness Program

• Onsite Employee Assistance Program
• Onsite Clinic Services
• Alternative Work Schedules    
• Long Term Disability Insurance 
• Group Life Insurance  
• Tuition Benefits    
• Paid Vacation
• 12 Paid Holidays 
• Paid Sick Leave and other paid leaves 
• Flexible Spending Arrangement     
• Commuter Value Pass  

For full details of the benefits offered by the City of Milwaukee, please visit https://city.milwaukee.gov/der/benefits. 

THE SELECTION PROCESS will be job related and will consist of one or more of the following: an evaluation of education, experience and/or responses to supplemental questions; a written or performance test, a structured interview, or other assessment methods. The Department of Employee Relations reserves the right to call only the most qualified candidates to structured interviews and performance examinations. Structured interviews may include written exercises. Selection process component weights will be determined by further analysis of the job.

INITIAL FILING DATE - The selection process will be held as soon as practical after the deadline listed above. Receipt of applications may be discontinued at any time after this date without prior notice. However, recruitment may continue until the needs of the City have been met. Qualified applicants will be notified of the date, time, and place of the selection process components. Unless otherwise required by law, the City of Milwaukee will not provide alternative selection process dates or times. The applicant is responsible for attending all phases of the job selection process at the time and place designated by the City of Milwaukee.

• Applications and further information may be accessed by visiting, https://www.jobapscloud.com/MIL/.
• If you would like assistance completing an application, please contact the Department of Employee Relations at (414) 286-3751 or staffinginfo@milwaukee.gov.
• The Department of Employee Relations is located at City Hall, 200 E. Wells St., Room 706, Milwaukee, WI 53202.

EEO = 204 

The City of Milwaukee values and encourages diversity and is an equal opportunity employer.