TOW LOT SUPERVISOR

** THIS POSITION IS OPEN TO CURRENT CITY OF MILWAUKEE EMPLOYEES ONLY**

The Tow Lot Supervisor sets the operational direction on all matters related to the intake, processing, storage, release, and disposal of towed vehicles by supervising staff, handles customer complaints, and monitors financial activity.

Operations and Tow Lot Management

• In collaboration with the Tow Lot leadership team, implement and oversee the day-to-day towing, intake, inventory, disposal, and release of vehicles.
• Assist in overseeing the recycling and auctioning of abandoned vehicles.
• Monitor the issuance and usage of portable electronic equipment.
• Oversee the operations of the customer service department.
• Respond to and investigate customer complaints.
• Assist in the integration and maintenance of related technology.
• Order and keep inventory of all supplies.
• Supervise daily upkeep and maintenance of buildings and vehicle storage area.
• Monitor release of vehicles to lien holders, auction agencies, insurance companies, and private towing companies.
• Assist with the oversight of operations and partnership with the Wisconsin Department of Transportation (DOT), as the Tow Lot provides service as a Department of Motor Vehicles (DMV) service center.

Personnel Supervision

• Assist with personnel management, including coaching and counseling employees and recommending candidates for hire; assess employee performance and recommend disciplinary action, when necessary.
• Schedule and facilitate overtime for Tow Lot Attendant staff.
• Assist staff with customer interactions and training; serve as a resource for staff and customers for complex towing situations.
• Oversee Tow Lot Functions to ensure completion in an efficient and timely manner by staff.

We welcome qualified individuals with disabilities who are interested in employment and will make reasonable accommodations during the hiring process in accordance with the Americans with Disabilities Act (ADA) of 1990, as amended by the Americans with Disabilities Act Amendments Act (ADAAA) of 2008.

The Tow Lot Supervisor must be willing and able to do the following:

• Be available on call 24/7 to address operational and snow-related needs.
• Respond to emergency events, providing management direction and oversight.
• Rotate as duty manager with Tow Lot Management for weekends and holidays.
• Work in all types of weather conditions.
• Be physically able to lift and move up to 10 pounds unassisted on occasion.

Required pre-employment tests include:

• Physical Exam with lift test
• Vision Exam
• Audio-Gram
• Drug Screen - Non-DOT

1. Regular status as a City of Milwaukee employee, having successfully completed a probationary period for a civil service position, or status as a City of Milwaukee employee in a fixed term position.
2. Four years of progressively responsible experience in governmental (or similar) public works field operations, including significant responsibility for complaint-handling. For example, increasingly responsible field experience in towing, parking enforcement, recycling and sanitation, transportation, or waterworks is acceptable.
3. Valid State of Wisconsin Driver’s License at time of appointment and throughout employment.

Equivalent combinations of education and experience may also be considered.

NOTICE: Please do not attach your academic transcripts to your employment application. The hiring department will verify candidates’ education as part of the background screening process prior to extending any job offers.

• Bachelor’s degree in business administration, public administration, transportation, or a related field from an accredited college or university.
• Experience in municipal towing, parking, vehicle recycling or disposal, snow and ice control, or other emergency response operations.

Technical

• Ability to learn and implement current practices and procedures and emerging trends related to the vehicle towing industry and vehicle recycling markets.
• Ability to learn and apply related federal, state, and municipal laws.
• Ability to learn and apply related safety regulations and safe worker practices.
• Knowledge of continuous process improvement techniques.
• Ability to supervise towing operations with a dynamic, customer-oriented approach.
• Ability to learn City of Milwaukee streets, neighborhoods, boundaries, and special conditions and locations important to daily and emergency operations.
• Ability to read and interpret work-related documents.
• Ability to monitor related financial activity and contracts.
• Proficiency using standard computer applications such as word processing, spreadsheet, and database.
• Ability to learn and use job-related enterprise computer applications.

Supervisory

• Ability to assign duties, set performance standards, monitor work in progress, evaluate performance, and make hiring recommendations.
• Ability to provide guidance and training and coach team members to success.
• Ability to foster an environment of inclusion wherein all employees are treated respectfully, are valued for their strengths, and feel that they can safely express themselves.

Communication and Interpersonal

• Verbal communication skills in order to positively represent the department.
• Written communication skills, including the ability to prepare clear and concise correspondence and reports.
• Customer focus and a dedication to exceptional service delivery; ability to interact with customers in a courteous, tactful, and concerned manner.
• Ability to collaborate effectively with other City managers, elected officials, fellow staff, direct reports, and outside parties.
• Ability to work cooperatively and fairly with people whose backgrounds may differ from one's own.

Critical Thinking and Professionalism

• Analytical skills to be able to analyze and interpret data.
• Problem-solving skills to effectively address complex challenges.
• Decision-making skills and sound judgment.
• Ability to plan, organize, and prioritize work to achieve objectives within deadlines.
• Detail orientation.
• Dedication to participating in departmental emergency response efforts.
• Ability to remain calm when working in stressful and often emotionally charged situations.
• Ability to represent the department with professionalism, honesty, and integrity.
• Commitment to professional development and staying abreast of best practices in municipal towing and vehicle recycling.

The current salary range (Pay Range 1CX) is $60,393-$76,474 annually, and the resident incentive salary range for City of Milwaukee residents is $62,205-$78,768. Appointment above the minimum is possible based upon level of experience and other qualifications and is subject to approval.

THE SELECTION PROCESS will be job-related and will consist of one or more of the following: an evaluation of related education, experience, and accomplishments, an evaluation of written communication, interviews, and/or other assessment methods. The Department of Public Works reserves the right to call only the most qualified candidates to proceed in the selection process. Information from the selection process will be used to make a hiring decision. Selected candidates will be transferred and/or promoted to the position.

INITIAL FILING DATE – The selection process will be held as soon as practical after the deadline listed above. Receipt of applications may be discontinued at any time after this date without prior notice. However, recruitment may continue until the needs of the City have been met. The applicant is responsible for attending all phases of the selection process at the time and place designated by the hiring authority.

• Applications and further information may be accessed by visiting www.jobapscloud.com/MIL.
• If you would like assistance completing an application, please contact the Department of Employee Relations at (414) 286-3751 or staffinginfo@milwaukee.gov.
• The Department of Employee Relations is located in City Hall, 200 E Wells St, Room 706, Milwaukee, WI 53202.

EEO Code = 103

The City of Milwaukee values and encourages diversity and is an equal opportunity employer.