TELLER

The Teller in the Revenue Collection Division collects and validates all monies due to the City of Milwaukee and performs daily balancing of all processed receipts and disbursements.

Teller/Cashiering

• Process payments through the Munis Tax System and the iNovah Cashier System for real estate and personal property taxes and special improvement bonds.
• Collect accounts receivable and water bill payments.
• Collect and validate receipt of all deposits presented by City departments.
• Process garnishment fees.
• Collect and validate license fees.
• Audit, complete, prepare, match and mail animal licenses.
• Collect health, dental and group life insurance premium payments.
• Process City employee travel, salary advances, and reimbursements.
• Administer disbursement for accounts payable checks for pickup items.
• Cash payroll and personal checks for City Employees
• Prepare a daily accounting of all cash, checks, and balance receipts.
• Receive customer payments and record payment arrangements; accept payments through U.S. mail; and process payments in accordance with approved cashiering procedures.
• Explain and clarify charges listed on bills; calculate and issue final billing statements.

Customer Service

• Provide excellent customer service by professionally and courteously responding to customer inquiries concerning bills, accounts, services, ongoing cases, and/or policies and procedures via the telephone and in person.
• Explain departmental policies to customers.
• Resolve inquiries and complaints satisfactorily.

Administrative and Reporting

• Compile and maintain standard operating procedures (SOPs) for job functions.
• Prepare end-of-day reports.
• Prepare reports for City Departments regarding license fee collections, accounts receivable, and health insurance.
• Perform accurate data entry of customer contact, account updates, problem resolution, and/or documents into the departmental information system.
• Review and prepare documents.
• Process and send correspondence.

We welcome qualified individuals with disabilities who are interested in employment and will make reasonable accommodations during the hiring process in accordance with the Americans with Disabilities Act (ADA) of 1990, as amended by the Americans with Disabilities Act Amendments Act (ADAAA) of 2008.

• The standard work hours are Monday through Friday, 8:00 a.m. – 4:45 p.m.; the Treasurer’s Office is open to the public from 8:15 a.m. – 4:30 p.m.
• During the current collection period, December 1 – February 15, employees are permitted to use (1) vacation day in the month of December and/or (1) vacation day in the month of January.  Off days allowed are dependent on work load and manager discretion. (Revised on 05/30/2025)  

1. Regular status as a City of Milwaukee employee, having successfully completed a probationary period for a civil service position, or status as a City of Milwaukee employee in a fixed-term position.
2. Two years of full-time experience as a teller at a financial institution handling large sums of money (in excess of $10,000 daily) in finance, banking, collections, or a closely related industry.

Equivalent combinations of education and experience may be considered.

NOTICE: Please do not attach your academic transcripts to your employment application. The hiring department will verify candidates’ education as part of the background screening process before extending any job offers.

• Certified cash handler.

Technical

• Ability to perform cashiering and teller duties.
• Ability to consistently handle a high volume of customer inquiries in person.
• Knowledge of office practices and procedures.
• Ability to learn and effectively use departmental software applications such as Munis, iNovah and the Microsoft Office applications.
• Accurate keyboarding and data entry skills.
• Ability to perform mathematical calculations quickly and with accuracy.
• Ability to use office equipment such as cash registers, check scanners, calculators, copiers, and fax machines.
• Ability to accurately maintain departmental records.
• Ability to read, understand, and process work-related documents such as bills and other financial records, correspondence, forms, and reports.

Customer Service

• Knowledge of the principles and practices of providing excellent customer service.
• Knowledge of proper telephone etiquette.
• Ability to greet and professionally serve walk-in customers.
• Ability to provide excellent customer service to people from all socioeconomic, educational, and cultural backgrounds.
• Active listening skills and patience.
• Ability to remain composed and diplomatic when working under pressure, even when people are upset.
• Ability to learn, retain, and apply work rules, practices, and policies while interacting with customers.

Communication and Interpersonal

• Ability to understand and follow instructions, both written and verbal.
• Written communication skills, including the ability to accurately record information and prepare correspondence, forms, reports, and standard operating procedures.
• Ability to work well in a team environment.
• Ability to work cooperatively and effectively with coworkers and customers whose backgrounds may differ from one’s own.

Judgment and Professionalism

• Ability to multitask in a fast-paced environment.
• Attention to detail to ensure accurate processing of all payment transactions.
• Honesty, integrity, and the ability to maintain confidentiality.
• Problem-solving skills.
• Ability to serve as an effective steward of City resources. 

The current salary range (Pay Range 6KN) is $49,399-$58,914 annually, and the resident incentive salary range for City of Milwaukee residents is $50,881-$60,681 annually.

Appointment will be made in accordance with the provisions of the salary ordinance.

THE SELECTION PROCESS will be job-related and will consist of one or more of the following: an evaluation of related education, experience, and accomplishments, an evaluation of written communication, interviews, and/or other assessment methods. The City Treasurer’s Office reserves the right to call only the most qualified candidates to proceed in the selection process. Information from the selection process will be used to make a hiring decision. Selected candidates will be transferred and/or promoted to the position.

INITIAL FILING DATE – The selection process will be held as soon as practical after the deadline listed above. Receipt of applications may be discontinued at any time after this date without prior notice. However, recruitment may continue until the needs of the City have been met. The applicant is responsible for attending all phases of the selection process at the time and place designated by the hiring authority.

NOTE: Transfer/Promotional Opportunities and Promotional Examinations are not open to Milwaukee Public Schools employees or to the public. Only current City of Milwaukee employees and civilian personnel in MFD and MPD hired through a City Service Commission process who have successfully passed a probationary period for a Civil Service position or who have status as a City of Milwaukee employee in a fixed-term position will be considered. Individuals with exempt, provisional, temporary, or emergency appointments are not eligible for transfer.

• APPLICATIONS and further information may be accessed by visiting www.jobapscloud.com/MIL.
• If you would like assistance completing an application, please contact the Department of Employee Relations at (414) 286-3751 or staffinginfo@milwaukee.gov.
• The Department of Employee Relations is located at City Hall, 200 E. Wells St., Room 706, Milwaukee, WI 53202

EEO 603

The City of Milwaukee values and encourages diversity and is an equal opportunity employer.