PROGRAM ASSISTANT II

The Program Assistant II assists with coordinating and scheduling Milwaukee Water Works (MWW) Lead Service Line Replacement (LSLR) projects and oversees the water filter pitcher program.

LSLR Program Support

• Assist with scheduling LSLR projects with property owners and MWW crews and/or private contractors.
• Prepare customer correspondence regarding the LSLR program.
• Collect, enter and track data associated with LSLR work activities in the LSLR work order database.
• Assist with the review of contractor invoices to confirm appropriate charges and assignment of costs to public and private portions of the water service line replacement and forward for payment.
• Track and report non-responsive property owners for referral to the Department of Neighborhood Services (DNS) for appropriate ordinance enforcement activities.

Water Filter Pitcher Program Support

• Initiate purchase of water filter pitchers to maintain adequate stock.
• Maintain database records of the water filter inventory.

 We welcome qualified individuals with disabilities who are interested in employment and will make reasonable accommodations during the hiring process in accordance with the Americans with Disabilities Act (ADA) of 1990, as amended by the Americans with Disabilities Act Amendments Act (ADAAA) of 2008.

• Program Assistants must be able to stand, walk, stoop, push, and pull, as well as move and lift objects weighing up to 10 lbs. regularly.

1. Regular status as a City of Milwaukee employee, having successfully completed a probationary period for a civil service position, or status as a City of Milwaukee employee in a fixed-term position.
2. Four years of progressively responsible administrative support experience performing duties closely related to the essential functions listed above.

Equivalent combinations of education and experience may be considered. 

NOTICE: Please do not attach your academic transcripts to your employment application. The hiring department will verify candidates’ education as part of the background screening process prior to extending any job offer.

• Experience with enQuesta, Service-Link and Cognos reporting.

Technical

• Knowledge of best practices for providing administrative support.
• Ability to read and interpret job-related documents.
• Ability to effectively use standard computer programs such as Microsoft Word, Excel and Outlook.
• Ability to learn software and applications specific to MWW, such as the Access database for LSLR records.
• Ability to effectively evaluate program needs, data systems and work process flows.
• Ability to generate and maintain contract-related reports.

Communication and Interpersonal

• Strong customer service orientation and high degree of interpersonal skills.
• Written communication skills to write reports and other documents that are thorough, clear, well-crafted and error-free.
• Verbal communication skills to work with customers, co-workers and vendors effectively.
• Ability to demonstrate concern for meeting or exceeding the needs of both external and internal customers.
• Ability to exercise tact and diplomacy and remain calm under pressure.
• Ability to work both independently and in a team-oriented, collaborative environment.
• Ability to work effectively and cooperatively with people of all levels and with those whose backgrounds may differ from one’s own.
• Ability to gain others’ support for ideas, proposals, projects and solutions.
• Excellent telephone and office etiquette skills.

Organization, Judgement and Professionalism

• Ability to think critically and analytically.  
• Ability to organize and complete work assignments promptly.
• Ability to perform work with a high degree of accuracy, detail, and quality.
• Ability to exercise judgment, discretion, and tact in handling departmental matters.
• Ability to demonstrate a high degree of initiative, planning skills and dedication to the improvement of processes.
• Honesty, integrity, professionalism, and the ability to maintain confidentiality.
• Ability to serve as an effective custodian of City resources.

The current salary range (Pay Range 5IN) is $57,620-$74,186 annually, and the resident incentive salary range for City of Milwaukee residents is $59,925-$77,153 annually. Appointment will be made in accordance with the provisions of the City of Milwaukee Salary Ordinance.

THE SELECTION PROCESS will be job-related and will consist of one or more of the following: an evaluation of related education, experience, and accomplishments, an evaluation of written communication, interviews, and/or other assessment methods. The Department of Employee Relations and the Milwaukee Water Works reserve the right to call only the most qualified candidates to proceed in the selection process. Information from the selection process will be used to make a hiring decision. Selected candidates will be transferred and/or promoted to the position.

INITIAL FILING DATE – The selection process will be held as soon as practical after the deadline listed above. Receipt of applications may be discontinued at any time after this date without prior notice. However, recruitment may continue until the City's needs have been met. The applicant is responsible for attending all phases of the selection process at the time and place designated by the hiring authority.

NOTE: Transfer/Promotional Opportunities and Promotional Examinations are not open to Milwaukee Public Schools employees or to the public. Only current City of Milwaukee employees and civilian personnel in the MFD and MPD hired through a City Service Commission process who have successfully passed a probationary period for a Civil Service position or who have status as a City of Milwaukee employee in a fixed-term position will be considered. Individuals with exempt, provisional, temporary, or emergency appointments are not eligible for transfer.

• APPLICATIONS and further information may be accessed by visiting www.jobapscloud.com/MIL.
• If you would like assistance completing an application, please contact the Department of Employee Relations at (414) 286-3751 or staffinginfo@milwaukee.gov.
• The Department of Employee Relations is located at City Hall, 200 E Wells St, Room 706, Milwaukee, WI 53202.