LIBRARY TECHNICAL SERVICES SPECIALIST

The City of Milwaukee is proud to employ a diverse workforce dedicated to delivering exceptional service to its residents. If you have a passion for being a part of an inclusive team of public servants, please consider the following opportunity.

The Library Technical Services Specialist provides support for processing, maintaining, and enhancing access to the Milwaukee Public Library (MPL) collections.

Materials Processing & Database Maintenance

• Create and update item records and update order records in the Integrated Library System (ILS).
• Receive, unpack, and verify newly acquired library materials.
• Route materials in and out of the technical services department.
• Apply labels and packaging to library materials.
• Activate Radio-Frequency Identification (RFID) tags applied to library materials.

Collection Support

• Support the work of professional librarians in collection upkeep, including physically processing materials.
• Repair and preserve items as directed under MPL best practices.
• Assist with retrospective collections projects, including digital collections creation and enhancement.
• Maintain designated collections and collection spaces in identified spaces, which may include shifting, collection measuring, labeling, and reporting issues.
• Scan, image capture, and use an Optical Character Recognition for correcting work and formatting.
• Refer item or bibliographic record discrepancies to a Librarian or the Technical Services department.
• Provide Interlibrary Loan (ILL) Support, including processing ILL requests and returns, and pulling and routing materials for ILL usage.

System Support:

• Handle and route incoming and outgoing mail, including interoffice delivery within Central Library.
• Assist with providing training to new employees and cross-training current staff.
• Assist in developing, documenting, and maintaining departmental procedures.

We welcome qualified individuals with disabilities who are interested in employment and will make reasonable accommodations during the hiring process in accordance with the Americans with Disabilities Act (ADA) of 1990, as amended by the Americans with Disabilities Act Amendments Act (ADAAA) of 2008.

The Library Technical Services Specialist must be willing and able to do the following:

• Perform medium physical work (i.e., work that involves stooping, reaching, standing, and walking) daily.
• Lift and move items continually weighing up to 10 pounds, frequently up to 20 pounds, and on occasion up to 50 pounds, as well as push and pull wheeled loads weighing approximately 100 pounds (i.e., a loaded book truck).

1. Two years of full-time office experience, including one year of data entry.

Equivalent combinations of education and experience may also be considered.

Technical

• Facility, speed, and accuracy in keyboarding.
•  Ability to use computer software, including Microsoft Office/365 Suite, Integrated Library System (ILS), library-related systems, and manage electronic files.
• Ability to effectively arrange material in alphabetical and numerical order.
• Ability to accurately calculate basic arithmetic problems.
• Ability to effectively follow instructions from supervisors, both verbally and in written form.

Communication, Interpersonal, and Customer Service

• Ability to work successfully, both independently and as part of a team.
• Ability to effectively communicate ideas and information, both in writing and verbally.
• Strong customer service orientation; excellent interpersonal and teamwork attitude.

Organizational and Critical Thinking

• Aptitude for and interest in highly detailed work.
• Excellent judgment and instinct to work collaboratively to solve problems.
• Ability to make sound decisions.
• Ability to adhere to deadlines.
• Ability to be flexible and adaptable.
• Honesty, integrity, and responsible stewardship of library resources.

The current starting annual salary (Pay Range 5AN) is $40,826, and the resident incentive starting salary for City of Milwaukee residents is $42,459.

The City of Milwaukee provides a comprehensive benefit program that includes the following:

• Wisconsin Retirement System (WRS) Defined Benefit Pension Plan
• 457 Deferred Compensation Plan
• Health and Dental Insurance
• Paid Parental Leave
• Comprehensive Wellness Program
• Onsite Clinic Services 
• Onsite Employee Assistance Program
• Alternative Work Schedules
• Long Term Disability Insurance
• Group Life Insurance
• Tuition Benefits
• Paid Vacation
• 12 Paid Holidays
• Paid Sick Leave and other paid leaves
• Flexible Spending Arrangement
• Commuter Value Pass  

For full details of the benefits offered by the City of Milwaukee, please visit https://city.milwaukee.gov/der/benefits.

The Selection Process will be job-related and will consist of one or more of the following: an evaluation of education, experience, and/or responses to supplemental questions; a written or performance test, a structured interview, or other assessment methods. The Department of Employee Relations reserves the right to call only the most qualified candidates to structured interviews and performance examinations. Structured interviews may include written exercises. Selection process component weights will be determined by further analysis of the job.

INITIAL FILING DATE - The selection process will be held as soon as practical after the deadline listed above. Receipt of applications may be discontinued at any time after this date without prior notice. However, recruitment may continue until the needs of the City have been met. Qualified applicants will be notified of the date, time, and place of the selection process components. Unless otherwise required by law, the City of Milwaukee will not provide alternative selection process dates or times. The applicant is responsible for attending all phases of the job selection process at the time and place designated by the City of Milwaukee.

• Applications and further information can be accessed by visiting www.jobapscloud.com/MIL.
• If you would like assistance completing an application, please contact the Department of Employee Relations at (414) 286-3751 or staffinginfo@milwaukee.gov.
• The Department of Employee Relations is located in City Hall, 200 E Wells St, Room 706, Milwaukee, WI 53202.

EEO 501

The City of Milwaukee values and encourages diversity and is an equal opportunity employer.