SCALES NEIGHBORHOOD NURSING PROGRAM MANAGER

The City of Milwaukee is proud to employ a diverse workforce dedicated to delivering exceptional service to its residents. If you have a passion for being a part of an inclusive team of public servants, please consider the following opportunity.

The Scales Neighborhood Nursing (SNN) Program Manager leads the delivery of public health services to improve community health outcomes in designated neighborhoods.

Program Management

• Monitor and evaluate programmatic progress, making data-driven decisions to adapt strategies and services.
• Foster collaboration and communication within the team, across departments, and with external partners to maximize the program’s impact.
• Ensure that activities align with organizational goals, public health standards, and community needs.
• Manage policies and resources, including staffing, budget, and materials, to ensure efficient and sustainable operations.
• Oversee staff performance, providing mentorship, training, and feedback to support professional growth and enhance service quality.
• Ensure compliance with regulatory requirements and maintain accurate documentation for programmatic evaluation and reporting.
• Review and analyze national, regional, state, and local data to identify trends in public health, substance use, mental health, and the social determinants of health; recommend prevention and intervention strategies.

Community Partnership, Collaboration, and Leadership

• Develop and maintain professional relationships with healthcare provider organizations, businesses, other governmental agencies, and community-based organizations (CBOs).
• Prepare reports, briefings, and updates regarding interactions with outside agencies.
• Facilitate clinical learning experiences and site visits for program partners and grantors.
• Provide professional expertise to research project proposals and undertakings.
• Partner with MHD programs to integrate priorities within the community, including communicable disease and immunization services.
• Provide leadership in assigned workgroups, committees, or task forces, including those related to public health emergency preparedness and response.

Information and Data Management

• Oversee the collection, organization, analysis, and reporting of client data to support service delivery and program evaluation.
• Ensure that all data is accurate, consistent, and compliant with local, state, and federal regulations, particularly concerning patient confidentiality.
• Implement and maintain data systems that track program outcomes and key performance indicators, and provide performance and outcome data to support informed decision-making and continuous quality improvement.

Compliance and Safety

• Ensure that operations align with public health standards.
• Maintain current knowledge of professional licensing and scope of practice requirements for clinical staff, ensuring that staff maintain required licenses and credentials.
• Ensure the SNN Program adheres to all applicable health and safety regulations, workplace safety protocols, and legal compliance standards.
• Provide leadership and follow-up related to incidents, errors, and other patient service issues; oversee action related to safety and emergency preparedness.
• Support the implementation of policies, protocols, and process documentation, in collaboration with the medical director or physician consultant.

We welcome qualified individuals with disabilities who are interested in employment and will make reasonable accommodations during the hiring process in accordance with the Americans with Disabilities Act (ADA) of 1990, as amended by the Americans with Disabilities Act Amendments Act (ADAAA) of 2008.

• Work schedule may include weekends and evenings, as required to meet the needs of the position.
• Travel outside the City of Milwaukee for training purposes, which may include overnight travel.
• May be required to carry a mobile device during business hours.
• May be required to respond to an emergency or broad impact event.
• Pre-Employment Vaccination and Screening Requirements:
  • Annual TB Test
  • Annual Covid-19 and Influenza vaccinations
  • Pre-employment immunity verification required for MMR, Varicella, and Hepatitis B
    • If not immune, vaccination or an approved exemption is required.
    • Vaccination series only needs to be done once.

1. Bachelor’s degree in public administration, public policy, human services, nursing, public health, or a related field from an accredited college or university.
2. Two years of progressively responsible experience in public health care program planning, policy development, community health assessment, or health administration, including one year supervising staff and providing program management.
3. Valid driver's license and possession of a properly insured vehicle for use on the job are required at the time of appointment and throughout employment. Private auto allowance may be paid pursuant to Section 350-183 of the Milwaukee Code.

Equivalent combinations of education and experience may also be considered, however one year of supervising staff and providing program management is required and cannot be substituted. 

NOTICE: Please do not attach your academic transcripts to your employment application. The hiring department will verify candidates’ education as part of the background screening process prior to extending any job offers.

• Bilingual in Spanish, Hmong, or Russian

Technical

• Knowledge of public health and the ability to translate knowledge into program objectives.
• Knowledge of best practices for managing public or community health programs.
• Knowledge of related community resources and outreach principles and practices.
• Ability to stay up to date on public health issues and best practices that impact the local community.
• Knowledge of and ability to effectively utilize proprietary software, including OCHIN Epic Electronic Health Records, the Wisconsin Electronic Disease Surveillance System (WEDDS), and the Wisconsin Immunization Registry (WIR).
• Knowledge and ability to work with computer applications, including the internet, spreadsheets, databases, and word processing software.
• Ability to read, analyze, and interpret professional journals, technical procedures, and regulations.
• Skill in analyzing and evaluating data and information and making appropriate recommendations.
• Ability to track and monitor data and reports.
• Ability to assist in the creation and management of programmatic budgets, grant proposals, and contracts.

Supervision

• Knowledge of supervisory principles and concepts, including administrative and reflective supervision.
• Ability to effectively plan and delegate work, manage multiple priorities, and work within tight time constraints to meet deadlines.
• Ability to assign duties, set performance standards, provide guidance and training, monitor work in progress, evaluate performance, and make hiring recommendations.
• Ability to assist in the development, integration, and monitoring of program goals, objectives, priorities, and outcomes.
• Ability to lead, manage, and motivate a diverse team.
• Ability to identify and improve workplace processes.

Communication and Interpersonal 

• Written communication skills, including the ability to write narrative case notes, routine reports, professional correspondence, and procedure manuals.
• Verbal communication skills, including the ability to speak clearly and persuasively, effectively present information, and respond to questions from managers, clients, and the public.
• Ability to develop and maintain positive working relationships with a diverse clientele, multi-cultural and multi-disciplinary staff, community organizations, City officials, other agencies, and the public.
• Ability to provide services in a culturally sensitive manner.
• Ability to work cooperatively and effectively with coworkers and residents whose backgrounds may differ from one’s own.

Judgment and Responsibility

• Highly motivated and self-directed.
• Ability to plan work, prioritize assignments, and complete tasks to meet deadlines.
• Strong organization and program management skills, including managing multiple assignments and prioritizing tasks effectively.
• Decision-making and problem-solving skills to handle complex issues as they arise.
• Ability to work under pressure.
• Ability to maintain confidentiality of health-related and sensitive information.
• Ability to perform work duties with professionalism, honesty, and integrity.
• Dedication to the promotion of health and the prevention of disease.
• Dedication to the promotion of family and community health and a commitment to staying apprised of best practices.
• Ability to serve as an effective steward of City resources.

The current salary range (Pay Range 1GX) is $85,086-$101,664 annually, and the resident incentive salary range for City of Milwaukee residents is $88,490-$105,731 annually. Appointment above the minimum is possible based upon level of experience and other qualifications and is subject to approval.

BENEFITS: 

The City of Milwaukee provides a comprehensive benefit program, which includes the following:

• Wisconsin Retirement System (WRS) Defined Benefit Pension Plan
• 457 Deferred Compensation Plan
• Health and Dental Insurance
• Paid Parental Leave
• Comprehensive Wellness Program
• Onsite Clinic Services 
• Onsite Employee Assistance Program
• Alternative Work Schedules
• Long Term Disability Insurance
• Group Life Insurance
• Tuition Benefits
• Paid Vacation
• 12 Paid Holidays
• Paid Sick Leave and other paid leaves
• Flexible Spending Arrangement
• Commuter Value Pass  

For full details of the benefits offered by the City of Milwaukee, please visit https://city.milwaukee.gov/der/benefits.

THE SELECTION PROCESS will be job-related and will consist of one or more of the following: an evaluation of education, experience, and/or responses to supplemental questions, a written or performance test, a structured interview, or other assessment methods. The Department of Employee Relations reserves the right to call only the most qualified candidates to structured interviews and performance examinations. Structured interviews may include written exercises. Selection process component weights will be determined by further analysis of the job.

INITIAL FILING DATE - The selection process will be held as soon as practical after the deadline listed above. Receipt of applications may be discontinued at any time after this date without prior notice. However, recruitment may continue until the City's needs have been met. Qualified applicants will be notified of the date, time, and place of the selection process components. Unless otherwise required by law, the City of Milwaukee will not provide alternative dates or times for the selection process. The applicant is responsible for attending all phases of the job selection process at the time and place designated by the City of Milwaukee.

• Applications and further information can be accessed by visiting https://www.jobapscloud.com/MIL/
• If you would like assistance completing an application, please contact the Department of Employee Relations at (414) 286-3751 or staffinginfo@milwaukee.gov.
• The Department of Employee Relations is located at City Hall, 200 E. Wells St, Room 706, Milwaukee, WI 53202.

The City of Milwaukee values and encourages diversity and is an equal opportunity employer.