VEHICLE SERVICE WRITER

The City of Milwaukee is proud to employ a diverse workforce dedicated to delivering exceptional service to its residents. If you are passionate about being a part of an inclusive team of public servants, please consider the following opportunity.

The Vehicle Service Writer provides administrative and operational support for the Fleet Repairs Section.

Administrative Functions

• Perform administrative and data input tasks relative to the maintenance and processing of equipment, maintenance, and time records.
• Enter and maintain equipment records in the fleet maintenance information system.
• Create vendor service orders and establish contact with outside vendors.
• Maintain records for public passenger vehicle (taxi) inspections.
• Review work orders and other documents for accuracy; make corrections and create records for all new vehicles and components in AssetWorks.
• Complete payroll entries for the mechanics assigned to the light and heavy garages.

Repair Operations

• Communicate equipment repair status across various departments and multiple shifts, and between Fleet Services and other departments and sections.
• Coordinate repairs and preventive maintenance inspections (PM's) scheduled for repair locations. 
• Contact departments and vehicle operators to ensure timeliness of PM’s to be conducted, and correct diagnosis of repairs.
• Assign work tasks, open repair work orders, and issue service orders.
• Generate, assign, follow-through and finish repair work orders.

Snow and Ice Control Operations

• During snow and ice control operations, coordinate repair activities at an assigned outlying garage.

We welcome qualified individuals with disabilities who are interested in employment and will make reasonable accommodations during the hiring process in accordance with the Americans with Disabilities Act (ADA) of 1990, as amended by the Americans with Disabilities Act Amendments Act (ADAAA) of 2008.

The Vehicle Service Writer must be willing and able to:

• Work variable and extended hours to meet the City’s needs during weather-related events and other emergencies that may include evenings, weekends, and holidays.
• Be subject to mandatory call-in for emergency duty during non-standard business hours.
• Lift and move up to 10 pounds unassisted on occasion.

1. Three years of administrative experience, including one year of experience as a service writer in an automotive or truck maintenance or repair facility.
2. Valid driver’s license at the time of appointment and throughout employment.

 Equivalent combinations of education and experience may be considered. 

NOTICE: Please do not attach your academic transcripts to your employment application. The hiring department will verify candidates’ education as part of the background screening process prior to extending any job offers.

Technical  

• Knowledge of basic automotive systems and related repairs and maintenance practices.
• Ability to learn and effectively utilize the City of Milwaukee’s payroll time entry systems.
• Knowledge of administrative support methods, systems, and terminology.
• Ability to learn and apply personnel policies, Milwaukee Code of Ordinances, Civil Service Rules, and the City’s Salary Ordinance.
• Ability to learn and efficiently utilize departmental systems and databases.
• Ability to read and understand work-related documents such as government regulations, departmental policies, and city ordinances.
• Proficiency using Microsoft Office Suite, including spreadsheets and word processing.
• Ability to be detailed and highly accurate in completing forms.

Interpersonal and Communication

• Verbal communication skills to share information and respond to questions clearly in person and over the phone.
• Written communication skills to prepare clear and concise business correspondence and reports, including the ability to proofread the work of others.
• Knowledge of customer service best practices and the ability to incorporate them into operations.
• Ability to maintain effective working relationships with all stakeholders, including the public.
• Ability to work independently and cooperatively in a team-oriented environment.
• Ability to work cooperatively and fairly with people whose backgrounds may differ from one's own.

Judgment and Professionalism

• Ability to plan, organize, prioritize and complete work to achieve objectives in a timely manner, within deadlines and with limited supervision.
• Ability to produce detailed, accurate, and effective work reports, documents, correspondence, and other job-related materials.
• Analytical and problem-solving skills.
• Ability to use judgment to make decisions and know when to ask for assistance.
• Ability to maintain confidentiality and possess a high degree of discretion with regard to highly sensitive, privileged and confidential information.
• Honesty, integrity, and the ability to use City resources responsibly.

The current salary range (Pay Range 7EN) is $61,125-$78,761 annually, and the resident incentive salary for City of Milwaukee Residents is $63,571-$81,911 annually. Appointment above the minimum is possible based upon level of experience and other qualifications and is subject to approval.

In accordance with the City of Milwaukee Salary Ordinance:

• Employees will receive an additional 3% when performing special assignments.
• Employees will receive an additional 5% biweekly when performing Lead Worker duties.

BENEFITS

The City of Milwaukee provides a comprehensive benefit program that includes the following:

• Wisconsin Retirement Systems (WRS) Defined Benefit Pension Plan
• 457 Deferred Compensation Plan
• Health and Dental Insurance
• Paid Parental Leave
• Comprehensive Wellness Program
• Onsite Clinic Services
• Onsite Employee Assistance Program
• Alternative Work Schedules
• Long Term Disability Insurance
• Group Life Insurance
• Tuition Benefits
• Paid Vacation
• 12 Paid Holidays
• Paid Sick Leave and other paid leaves
• Flexible Spending Arrangement
• Commuter Value Pass

For full details of the benefits offered by the City of Milwaukee, please visit https://city.milwaukee.gov/der/benefits.

THE SELECTION PROCESS will be job-related and will consist of one or more of the following: an evaluation of education, experience, and/or responses to supplemental questions, a written or performance test, a structured interview, or other assessment methods. The Department of Employee Relations reserves the right to call only the most qualified candidates to structured interviews and performance examinations. Structured interviews may include written exercises. Selection process component weights will be determined by further analysis of the job.

INITIAL FILING DATE - The selection process will be held as soon as practical after the deadline listed above. Receipt of applications may be discontinued at any time after this date without prior notice. However, recruitment may continue until the City's needs have been met. Qualified applicants will be notified of the date, time, and place of the selection process components. Unless required by law, the City of Milwaukee will not provide alternative dates or times for the selection process. The applicant is responsible for attending all phases of the job selection process at the time and place designated by the City of Milwaukee.

• APPLICATIONS and further information may be accessed by visiting www.jobapscloud.com/MIL.
• If you would like assistance completing an application, please contact the Department of Employee Relations at (414) 286-3751 or staffinginfo@milwaukee.gov.
• The Department of Employee Relations is located in City Hall, 200 E Wells St, Room 706, Milwaukee, WI 53202.

EEO Code 702

The City of Milwaukee values and encourages diversity and is an equal opportunity employer.