COURT SOCIAL WORKER COORDINATOR

The City of Milwaukee is proud to employ a diverse workforce dedicated to delivering exceptional service to its residents. If you have a passion for being a part of an inclusive team of public servants, please consider the following opportunity.

In collaboration with community partners, organizations, and defendants, the Court Social Worker Coordinator develops diversion initiatives to reduce recidivism and to improve the quality of life for Milwaukee’s residents and visitors.

Case Management Oversight

• Support the development, integration, and monitoring of the Court Alternative Services (CAS) program goals, objectives, and outcomes.
• Facilitate the screening assessment process for all potential program participants. Review CAS program referrals and support the approval/denial process
• Assess, identify, and recommend alternative payment options to the Municipal Judges for program participants. Ensure completion of the State of Financial Condition forms.
• Facilitate the defendant referral process to various services., including mental health, Alcohol and Other Drug Abuse (AODA), housing, and employability.
• Serve as the liaison between participants, community service sites, and service providers to resolve any challenges.
• Monitor defendant outcomes through ongoing contact, coordination with treatment providers, and community service engagement tracking.
• Delegate the defendant workload amongst caseworkers based on operational need. Periodically appear in courtroom proceedings in lieu of caseworkers assigned to particular defendants when needed.
• Support the Deputy Court Administrator in addressing issues with the case management process.
• Support the responses to inquiries from various stakeholders regarding the CAS program.
• Guide best practices and current trends related to social work and community needs; assess the current program and make recommendations for improvement.

Staff Coordination

• Evaluate staff work performance and provide mentorship for the Court Caseworkers and Office Assistant IV.
• Provide leadership, support, and training for CAS staff and support the Deputy Court Administrator in addressing staff personnel issues and in completing performance appraisals.

Community Linkage and Advocacy

• Attend and/or assign caseworkers to attend program meetings, community events, and participate in community advocacy initiatives to further the mission of the Court, building strategic partnerships and Municipal Court allies.
• Attend and present at various meetings, such as the Community Justice Council (CJC), Finance and Personnel (F&P), and the Judicial and Legislative Committee.
• Assess the needs of the community and defendants to provide input into the CAS program's future enhancements.
• Provide periodic updates regarding community advocacy outcomes to Court leadership.

Reporting and Recordkeeping

• Support the creation and maintenance of a CAS program defendant recordkeeping system.
• Maintain and update the directory of Municipal Courts service providers and community partners.
• Track metrics related to program utilization, defendant outcomes, and success rates.
• Support responses to open records requests by providing data and detailed feedback as the subject matter expert for the CAS program.
• Present quarterly reports regarding CAS program participation results to the Chief Court Administrator, Deputy Court Administrator, and possibly the Municipal Judges.
• Maintain and update case balancing data for caseworkers.

We welcome qualified individuals with disabilities who are interested in employment and will make reasonable accommodations during the hiring process in accordance with the Americans with Disabilities Act (ADA) of 1990, as amended by the Americans with Disabilities Act Amendments Act (ADAAA) of 2008.

The Court Social Worker Coordinator must be willing and able to:

• Work outside of standard business hours (evenings and weekends) as required by the needs of the department.
• Travel outside the City of Milwaukee on occasion, overnight or weekends, for training purposes or to participate in meetings as a representative of the City.
• Pass a Federal Bureau of Investigation (FBI) Criminal Justice Information Services Division (CJIS) background investigation and clearance check and maintain clearance throughout employment.

1. Bachelor’s degree in human services or a closely related field from an accredited college or university.
2. Four years of progressively responsible professional social work experience.
3. A valid Social Worker Certification or Temporary Social Worker Certification issued by the State of Wisconsin at the time of appointment and throughout employment.

Equivalent combinations of education and experience may also be considered.

NOTICE: Please do not attach your academic transcripts to your employment application. The hiring department will verify candidates’ education as part of the background screening process before extending any job offers.

• Experience presenting information in a courtroom setting.

Technical  

• Knowledge of best practices in the field of social work.
• Knowledge of contemporary theories of social intervention in the justice system.
• Ability to understand the judicial system and how it functions.
• Knowledge of social service agencies and other resources.
• Proficiency using computer software, including word processing, data analysis, project management, and case management information systems.
• Ability to learn and efficiently utilize Court systems and databases.
• Ability to use, manage, and query data within spreadsheet software programs, such as Microsoft Excel.
• Knowledge of data analysis and the ability to conduct research to prepare statistical reports.
• Ability to read, understand, and interpret work-related documents such as court documents, processes, policies, and procedures.

Staff Coordination and Mentorship

• Knowledge of leadership principles and best practices for motivating, coaching and counseling employees.
• Ability to assign and review work, set goals, and outline duties.
• Ability to plan and coordinate the work of others.
• Ability to provide guidance and training and coach team members to success.
• Ability to foster an environment of inclusion wherein all employees are treated respectfully, are valued for their strengths, and feel that they can safely express themselves.

Communication and Interpersonal

• Knowledge of customer service best practices and the ability to effectively integrate them into operational processes.
• Ability to provide services in a culturally sensitive manner.
• Verbal communication skills to present information and respond to questions from groups of public officials, clients, and the general public.
• Written communication skills to produce clear and concise reports, business correspondence, and procedural manuals.
• Ability to manage emotional or difficult client situations.
• Ability to work cooperatively and fairly with people whose backgrounds may differ from one’s own.

Judgment and Professionalism

• Decision-making skills and sound judgment.
• Ability to be highly organized and detail-oriented.
• Ability to work effectively under pressure while handling multiple priorities.
• Ability to be diplomatic, tactful, and courteous, even during adverse situations.
• Ability to exercise judgment, discretion, and tact in handling confidential matters.
• Ability to serve as an effective steward of City resources.

The current salary range (Pay Range 2JX) is $84,176-$95,390 annually, and the current resident incentive salary range for City of Milwaukee residents is $87,543-$99,206 annually. Appointment above the minimum is possible based upon level of experience and other qualifications, and is subject to approval.

BENEFITS: 

The City of Milwaukee provides a comprehensive benefit program which includes the following:

• Wisconsin Retirement System (WRS) Defined Benefit Pension Plan
• 457 Deferred Compensation Plan
• Health and Dental Insurance
• Paid Parental Leave
• Comprehensive Wellness Program
• Onsite Clinic Services 
• Onsite Employee Assistance Program
• Alternative Work Schedules
• Long Term Disability Insurance
• Group Life Insurance
• Tuition Benefits
• Paid Vacation
• 12 Paid Holidays
• Paid Sick Leave and other paid leaves
• Flexible Spending Arrangement
• Commuter Value Pass  

For full details of the benefits offered by the City of Milwaukee, please visit https://city.milwaukee.gov/der/benefits.

THE SELECTION PROCESS will be job-related and will consist of one or more of the following: an evaluation of education, experience, and/or responses to supplemental questions, a written or performance test, a structured interview, or other assessment methods. The Department of Employee Relations reserves the right to call only the most qualified candidates to structured interviews and performance examinations. Structured interviews may include written exercises. Selection process component weights will be determined by further analysis of the job.

INITIAL FILING DATE – The selection process will be held as soon as practical after the deadline listed above. Receipt of applications may be discontinued at any time after this date without prior notice. However, recruitment may continue until the City's needs have been met. Qualified applicants will be notified of the date, time, and place of the selection process components. Unless required by law, the City of Milwaukee will not provide alternative dates or times for the selection process. The applicant is responsible for attending all phases of the job selection process at the time and place designated by the City of Milwaukee.

• Applications and further information can be accessed by visiting https://www.jobapscloud.com/MIL/
• If you would like assistance completing an application, please contact the Department of Employee Relations at (414) 286-3751 or staffinginfo@milwaukee.gov. 
• The Department of Employee Relations is located at City Hall, 200 E. Wells St, Room 706, Milwaukee, WI 53202.

EEO Code 208

The City of Milwaukee values and encourages diversity and is an equal opportunity employer.