BUSINESS OUTREACH SPECIALIST-BILINGUAL

The City of Milwaukee is proud to employ a diverse workforce that is committed to providing exemplary service to the City’s residents. If you have a passion for being a part of an inclusive team of public servants, please consider the following opportunity.

The Business Outreach Specialist-Bilingual monitors the implementation of the Local Business Action Team's recommendations, bringing greater efficiency, transparency, and accessibility to the licensing process.

COMMUNITY OUTREACH

• Act as liaison between local businesses, license and permit applicants, trade and industry organizations, neighborhood groups and local governmental agencies relative to the administration and issuance of individual and business licenses and permits granted by the Common Council-City Clerk and Commissioner of Health.
• Establish and maintain collaborative relationships with external stakeholders; provide group and individual training.
• Coordinate and lead external and internal stakeholder work groups to evaluate existing policies, programs, documentation, and processes relating to license and permit administration, make recommendations for improvement and assist in implementation.
• Provide ongoing translation support for License Division materials.
• Develops, schedules, and publishes content across organizational social media platforms to inform the public of programs, services, and events; monitors analytics to assess reach and refine content strategy.
• Leverage social media and digital tools to disseminate timely information, respond to public inquiries, and translate complex topics into accessible content for diverse audiences.

TECHNICAL ASSISTANCE/ANALYSIS

• Provide technical assistance to task forces and ad hoc bodies by conducting background research, gathering pertinent data, preparing reports, and serving as a subject matter resource.
• Develop outreach, educational, and training methods, initiatives, materials and a multi-media approach relating to license and permit administration.
• Stay informed on licensing matters, including city ordinances, state statutes and regulations, and any changes that may be adopted and have an impact on the program.
• Analyze data, prepare reports and supporting materials and assist in drafting legislation relating to license and permit administration.
• Prepare reports and other written and website communication relating to program activities and accomplishments.
• Utilize Geographic Information System (GIS) computer mapping for reports and data analysis.
• Investigate and resolve customer service concerns and enforce standards and regulations related to licensing.

ADMINISTRATIVE  

• Provide administrative support in the management of office functions relative to the administration, issuance of licenses, and permits.
• Assist in administering the License Division outreach programs.
• Handle special projects and additional administrative tasks.

SPANISH/ENGLISH INTERPRETATION

• Provide Spanish-English interpretation.
• Provide bilingual customer service to the public during in-person and telephone interactions.
• Translate written materials and documents to create Spanish language versions.

We welcome qualified individuals with disabilities who are interested in employment and will make reasonable accommodations during the hiring process in accordance with the Americans with Disabilities Act (ADA) of 1990, as amended by the Americans with Disabilities Act Amendments Act (ADAAA) of 2008.

• Must work evenings and weekends within a flexible 40-hour work week when necessary.
• Required to file a statement of economic interests in accordance with the Milwaukee Code of Ordinances Chapter 303-Code of Ethics.

1. Bachelor’s degree in business, public administration, economics, political science, urban affairs, urban planning, or a closely related field from an accredited college or university.
2. Three years of experience administering licenses/permits or developing educational materials in a governmental or business environment.
3. Bilingual in Spanish and English, including the ability to provide both translation and interpretation.
4. The ability to travel independently throughout the City of Milwaukee by public transportation, walking, bicycling, or driving.

Equivalent combinations of education and experience may also be considered.

NOTICE: Please do not attach your academic transcripts to your employment application. The hiring department will verify candidates’ education as part of the background screening process prior to extending any job offers.

Technical

• Knowledge of social media platforms, algorithms, and audience behaviors, including how different formats (video, static images, stories, long‑form posts) perform across channels.
• Familiarity with social media analytics tools and key performance metrics (engagement rate, reach, impressions, click‑through rate) to evaluate content effectiveness.
• Knowledge of document‑production principles, including layout conventions, readability standards, and formatting requirements for printed and digital materials.
• Understanding of organizational branding guidelines, including tone, terminology, and required elements (logos, disclaimers, accessibility standards) to ensure consistency across materials.
• Ability to read and apply municipal government licensing, permitting, and regulatory practices.
• Ability to read and apply written materials, including laws, statutes, regulations, and ordinances.
• Proficiency in the use of Microsoft Office (Microsoft Word, Excel, and Outlook) and the ability to learn other job-related database applications.

Communication and Interpersonal             

• Verbal communication skills to effectively share information with a variety of individuals.
• Ability to use social media platforms to communicate information at scale effectively.
• Ability to establish and maintain effective relationships with the public, departmental personnel, and elected officials.
• Ability to work cooperatively, effectively, and fairly with co-workers and residents whose backgrounds may differ from one’s own.
• Ability to prepare written reports and other correspondence used for clear and concise communication of information, in both Spanish and English.
• Ability to proofread written documents for proper writing conventions, including spelling, grammar, and punctuation.

Judgment and Responsibility

• Ability to exercise tact and diplomacy.
• Ability to work independently and reliably under general supervision.
• Ability to exercise sound judgment and decision-making to consider potential actions and choose the best solution.
• Planning, organizational, and time management skills and the ability to manage multiple assignments simultaneously to meet deadlines.
• Honesty and integrity, and the ability to maintain confidentiality.

Bilingual Communication

• Ability to communicate effectively verbally with customers in both English and Spanish.
• Ability to read, understand, and process work-related documents, such as correspondence, forms, and reports, in both English and Spanish.
• Written communication skills in both English and Spanish, including the ability to accurately record information and prepare correspondence.
• Ability to understand and follow instructions in English and Spanish, both written and verbal.
• Ability to present to large groups of people and the public in Spanish and in English.

The current salary range (Pay Range 2KX) is $77,551-$101,665 annually, and the resident incentive salary range for City of Milwaukee residents is $80,653-$105,731 annually. Appointment above the minimum is possible based upon level of experience and other qualifications and is subject to approval. 

Any employee who holds a position designated as bilingual in the Positions Ordinance shall be paid an additional $2.00 per hour.

BENEFITS: 
The City of Milwaukee provides a comprehensive benefit program which includes the following:

• Wisconsin Retirement Systems (WRS) Defined Benefit Pension Plan
• 457 Deferred Compensation Plan
• Health and Dental Insurance
• Paid Parental Leave
• Comprehensive Wellness Program
• Onsite Clinic Services 
• Onsite Employee Assistance Program
• Alternative Work Schedules
• Long Term Disability Insurance
• Group Life Insurance
• Tuition Benefits
• Paid Vacation
• 12 Paid Holidays
• Paid Sick Leave and other paid leaves
• Flexible Spending Arrangement
• Commuter Value Pass  

For full details of the benefits offered by the City of Milwaukee, please visit https://city.milwaukee.gov/der/benefits.

THE SELECTION PROCESS will be job-related and will consist of one or more of the following: an evaluation of education, experience, and/or responses to supplemental questions; a written or performance test, a structured interview, or other assessment methods. The Department of Employee Relations reserves the right to call only the most qualified candidates to structured interviews and performance examinations. Structured interviews may include written exercises. Selection process component weights will be determined by further analysis of the job.

INITIAL FILING DATE – The selection process will be held as soon as practical after the deadline listed above. Receipt of applications may be discontinued at any time after this date without prior notice. However, recruitment may continue until the City's needs have been met. Qualified applicants will be notified of the date, time, and place of the selection process components. Unless required by law, the City of Milwaukee will not provide alternative dates or times for the selection process. The applicant is responsible for attending all phases of the job selection process at the time and place designated by the City of Milwaukee.

NOTE: Candidates will be required to participate in an assessment of their communication skills related to interpreting and translating English and Spanish.

• APPLICATIONS and further information can be accessed by visiting www.jobapscloud.com/MIL.
• If you would like assistance completing an application, please contact the Department of Employee Relations at (414) 286-3751 or staffinginfo@milwaukee.gov.
• The Department of Employee Relations is in City Hall, 200 E Wells St, Room 706, Milwaukee, WI 53202.

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The City of Milwaukee values and encourages diversity and is an equal opportunity employer.