DOCUMENT TECHNICIAN I

The Document Technician I converts records to digital form and assists with the operation of the City Records Center by performing functions related to records transfer, storage and inventory maintenance, reference services for City employees and members of the public, and the basic arrangement and description of archival records.

Records Management

• Prepare, scan and index paper documents and film records for digital preservation, storage and access through the E-Vault System; perform quality control functions to ensure the integrity of records for accessibility and preservation.
• Perform various records center operational tasks, including intake, inventory management and auditing via records management software; appraise and process archival records and destroy and dispose of confidential records.

Customer Service

• Provide customer service to City departments and residents relative to record retrieval from City Records Center (CRC) storage facilities; guide customers on the use of equipment to view documents.
• Mail notifications on the release of secure structures to architects and structure owners.

Mail Services

• Provide mail services for City of Milwaukee departments, including sorting and routing incoming or interoffice mail and meter operation for outgoing departmental mail.

We welcome qualified individuals with disabilities who are interested in employment and will make reasonable accommodations during the hiring process in accordance with the Americans with Disabilities Act (ADA) of 1990, as amended by the Americans with Disabilities Act Amendments Act (ADAAA) of 2008.

• Must be able to perform medium physical work, including exerting up to 75 lbs. of force occasionally and lifting and moving objects weighing up to 20 lbs. frequently.
• Must be able to perform physical activities that require sitting or standing for extended periods of time.
• Must be able to climb and carry boxes up and down ladders and place them on shelves.
• Must be able to move large carts, as well as haul and maneuver pallets of boxes.

• One year of experience working in an office, library, mailroom or warehouse environment with direct experience processing documents using scanning equipment.

• Associate Degree in Business Management, Administrative Professional or a related field from an accredited college.
• Experience in document imaging or records management.
• Customer service experience.
• Experience with mail metering equipment and procedures.

Technical

• Ability to learn and perform various data entry and quality control functions in records management and document imaging software programs.
• Ability to learn and utilize specialized scanning equipment.
• Ability to learn and utilize administrative and clerical procedures and systems, such as managing files and records.
• Ability to acquire and utilize knowledge of the CRC collections to identify sources of information to locate, retrieve and fulfill records requests.
• Ability to learn operating procedures for new and/or unfamiliar information systems, software platforms, and specialized scanning and metering equipment.
• Ability to read and comprehend work-related documents.
• Proficiency with standard computer applications such as word processing and email.

Communication and Interpersonal

• Ability to accurately communicate information to residents, co-workers and customers of the CRC.
• Ability to effectively document records and transactions, including general correspondence to CRC customers.
• In-person and remote (phone, email, etc.) customer service etiquette to effectively assist customers.
• Ability to work cooperatively and effectively with coworkers and residents whose backgrounds may differ from one’s own.

Judgment and Accuracy

• Ability to use judgment in work responsibilities, such as when assigning index data to documents when incomplete or ambiguous information is provided.
• Attention to detail and accuracy when performing routine tasks such as quality control, records audit, and alphabetic and numeric sorting.
• Analytical skills to identify opportunities for the provision and/or inclusion of additional information in requests or records description work.
• Ability to plan, organize, and prioritize workload to meet deadlines.
• Ability to work well independently and as part of a team.
• Honesty, integrity and the ability to maintain confidentiality and responsible stewardship of City resources. 

The current starting salary (PR 3FN) is $40,865-$51,560 annually and the resident incentive salary for City of Milwaukee residents is $42,500-$53,622 annually. Appointment above the minimum is possible based upon level of experience and other qualifications and is subject to approval.

BENEFITS

The City of Milwaukee provides a comprehensive benefit program that includes the following:

• Wisconsin Retirement System (WRS) Defined Benefit Pension Plan
• 457 Deferred Compensation Plan
• Health and Dental Insurance
• Paid Parental Leave
• Comprehensive Wellness Program
• Onsite Clinic Services
• Onsite Employee Assistance Program
• Alternative Work Schedules
• Long Term Disability Insurance
• Group Life Insurance
• Tuition Benefits
• Paid Vacation
• 12 Paid Holidays
• Paid Sick Leave and other paid leaves
• Flexible Spending Arrangement
• Commuter Value Pass

For full details of the benefits offered by the City of Milwaukee, please visit http://city.milwaukee.gov/Benefits.

THE SELECTION PROCESS will be job-related and will consist of one or more of the following: an evaluation of education, experience, and/or responses to supplemental questions; a written or performance test, a structured interview, or other assessment methods. The Department of Employee Relations reserves the right to call only the most qualified candidates to structured interviews and performance examinations. Structured interviews may include written exercises. Selection process component weights will be determined by further analysis of the job.

INITIAL FILING DATE – The selection process will be held as soon as practical after the deadline listed above. Receipt of applications may be discontinued at any time after this date without prior notice. However, recruitment may continue until the City's needs have been met. Qualified applicants will be notified of the date, time, and place of the selection process components. Unless required by law, the City of Milwaukee will not provide alternative dates or times for the selection process. The applicant is responsible for attending all phases of the job selection process at the time and place designated by the City of Milwaukee.

• APPLICATIONS and further information may be accessed by visiting https://www.jobapscloud.com/MIL/.
• If you would like assistance completing an application, please contact the Department of Employee Relations at (414) 286-3751 or staffinginfo@milwaukee.gov.
• The Department of Employee Relations is located at City Hall, 200 E. Wells St., Room 706, Milwaukee, WI 53202

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The City of Milwaukee values and encourages diversity and is an equal opportunity employer.