WIC CLIENT SERVICES ASSISTANT 1

The City of Milwaukee is proud to employ a diverse workforce dedicated to delivering exceptional service to its residents. If you have a passion for being a part of an inclusive team of public servants, please consider the following opportunity.

The WIC Client Service Assistant 1 assigned to the Women, Infants and Children Supplemental Nutrition Program (WIC) provides client and administrative services, including registration, health screening, and food benefit issuance for participants of the WIC Program at various Milwaukee Health Department (MHD) clinics.

Client Services

• Provide participant-centered customer service to address the needs of current and prospective clients via phone, internet or in-person contacts.
• Accurately assess, document and verify WIC eligibility criteria including identification, residency and income.
• Promote and screen potentially eligible WIC families via telephone, in-person, or through internet-based inquiries.
• Issue WIC benefits following policy and procedures.
• Ensure compliance with documentation requirements, including obtaining signatures and validating client forms, per WIC policies.
• Schedule appointments following WIC policies and procedures for procession standards, re-certification guidelines and benefit issuance.
• Maintain and update participant information in the WIC Medical Information System (ROSIE) to assure ongoing program communication and accurate transmission of information and data.
• Disseminate and provide referral information and relevant service information to families.
• Obtain height and weight measurements and perform fingerstick for Hemoglobin and lead testing, in accordance with State WIC and MHD policies and procedures.

WIC Clinic Support

• Clean and maintain equipment, clinic rooms, and toys to MHD standards for efficient and effective screening.
• Assist in the inventory and ordering of clinic supplies.
• Perform quality control procedures on hemoglobin and lead testing equipment and complete maintenance standards records.

Administrative

• Complete annual training on job-related topics, including WIC confidentiality, ROSIE security, mandated reporter, bloodborne pathogens, and civil rights.
• Participate in WIC/MHD all staff meetings.
• Participate in quality improvement initiatives.
• Participate in WIC/MHD committees as appropriate.
• Assist MHD/WIC with training students on WIC program and procedures.
• Track and order state WIC publication supplies.
• Distribute and respond to mail and faxes.

We welcome qualified individuals with disabilities who are interested in employment and will make reasonable accommodations during the hiring process in accordance with the Americans with Disabilities Act (ADA) of 1990, as amended by the Americans with Disabilities Act Amendments Act (ADAAA) of 2008.

• Safely lift infants and small children onto scales (up to 25 lbs.).
• Report to any of the City of Milwaukee clinic locations as assigned. Assignments may be made on short notice to provide staff coverage during unexpected absences or emergency situations.
• Participate in a work schedule that includes early evening hours on assigned days. The current hours of work are as follows: Monday, Tuesday, Wednesday, and Friday from 8:00 a.m. to 4:30 p.m. and Thursday from 10:00 a.m. to 6:30 p.m.
• Must wear industry related personal protective equipment (PPE) such as gloves, facemask or face shield.
• The required pre-employment tests include:
  • Physical/lift test
  • Audiogram
  • Vision
• The required pre-employment vaccines include:
  • Annual TB Test
  • Annual Covid-19 and Influenza vaccinations
  • Pre-employment immunity verification required for MMR, Varicella, and Hepatitis B
    • If not immune, vaccination or an approved exemption is required.
    • Vaccination series only needs to be done once.

1. Three years of experience providing customer service or administrative support related to the essential functions listed above.
2. Successful completion of training in performing anthropometric measurements and obtaining blood samples within three months of appointment. Training is provided by Wisconsin WIC share point for providers.
3. Ability to travel independently throughout Milwaukee, either by transit, bicycle, or automobile.

Equivalent combinations of education and experience may also be considered however, one year of the experience as listed #1 above is required and may not be substituted with education.

NOTICE: Please do not attach your academic transcripts to your employment application. The hiring department will verify candidates’ education as part of the background screening process prior to extending any job offers.

• Certification as a Medical Assistant, Nursing Assistant or Home Health Aide.
• Provide interpretation in Spanish, Hmong or another language.
• Associate’s degree in business, communications, healthcare, or a related field.

Technical

• Ability to conduct anthropometric measurements on adults and children in a busy WIC clinic setting.
• Ability to read and interpret job-related materials.
• Ability to take blood measurements from adults, children and infants.
• Ability to use job-related medical and diagnostic equipment such as blood lancets, scales and measuring boards.
• Ability to learn and use the WIC Medical Information System and job-related computer software to perform client registration, scheduling, and staff communication.
• Proficiency using the basic features of word processing, spreadsheet, and email software to type letters, memos, and messages and to enter and edit data accurately.

Client-Focus, Communication, and Interpersonal  

• Ability to provide effective, compassionate customer service to clients in a busy clinic setting, both in-person and on the phone.
• Ability to provide services in a culturally sensitive manner.
• Ability to work cooperatively, effectively, and fairly with coworkers and clients whose background may differ from one’s own.
• Ability to build and maintain good working relationships with a multi-cultural and multi-disciplinary staff, the public, and other agencies.
• Ability to speak effectively to individuals and to groups and teach and train others.
• Written communication skills to accurately document patient information, such as case notes, treatment and care plans, and produce written reports and job-related correspondence. 
• Ability to engage with and maintain positive relationships with patients, clients and families.  

Judgement and Responsibility  

• Ability to maintain confidentiality of health related and sensitive information.
• Ability to work under pressure and handle multiple and changing priorities.
• Ability to perform work duties with professionalism, honesty, and integrity.
• Ability to work under pressure and to handle multiple and changing priorities.

The current starting salary is (PG 5GN) is $54,418 annually and the resident incentive starting salary for City of Milwaukee residents is $56,595 annually. 

BENEFITS

The City of Milwaukee provides a comprehensive benefit program which includes:

• Wisconsin Retirement System (WRS) Defined Benefit Pension Plan
• 457 Deferred Compensation Plan
• Health and Dental Insurance
• Paid Parental Leave
• Comprehensive Wellness Program
• Onsite Clinic Services
• Onsite Employee Assistance Program
• Alternative Work Schedules
• Long Term Disability Insurance
• Group Life Insurance
• Tuition Benefits
• Paid Vacation
• 12 Paid Holidays
• Paid Sick Leave and other paid leaves
• Flexible Spending Arrangement
• Commuter Value Pass

For full details of the benefits offered by the City of Milwaukee, please visit https://city.milwaukee.gov/der/benefits.

THE SELECTION PROCESS will be job-related and will consist of one or more of the following: an evaluation of education, experience, and/or responses to supplemental questions; a written or performance test, a structured interview, or other assessment methods. The Department of Employee Relations reserves the right to call only the most qualified candidates to structured interviews and performance examinations. Structured interviews may include written exercises. Selection process component weights will be determined by further analysis of the job.

INITIAL FILING DATE - The selection process will be held as soon as practical after the deadline listed above. Receipt of applications may be discontinued at any time after this date without prior notice. However, recruitment may continue until the City's needs have been met. Qualified applicants will be notified of the date, time, and place of the selection process components. Unless otherwise required by law, the City of Milwaukee will not provide alternative selection process dates or times. The applicant is responsible for attending all phases of the job selection process at the time and place designated by the City of Milwaukee.

• APPLICATIONS and further information may be accessed by visiting www.jobapscloud.com/MIL.
• If you would like assistance completing an application, please contact the Department of Employee Relations at (414) 286-3751 or staffinginfo@milwaukee.gov.
• The Department of Employee Relations is located in City Hall, 200 E Wells St, Room 706, Milwaukee, WI 53202.

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The City of Milwaukee values and encourages diversity and is an equal opportunity employer.