PUBLIC WORKS DISPATCHER 2

The City of Milwaukee is proud to employ a workforce dedicated to delivering exceptional service to its residents. If you are passionate about being part of an inclusive team of public servants, please consider the following opportunity.

The Public Works Dispatchers ensure efficient operations of the Fleet Services Dispatch Office by supporting and coordinating administrative and communication functions.

The department may fill positions at the Public Works Dispatcher 1 or 2 level, based upon candidate qualifications. Candidates will be placed on the highest-level list for which they qualify.

Dispatch and Scheduling

• Communicate via radio, phone, in-person, and email to ensure efficient support of field and fleet operations.
• Schedule fleet equipment, operators, and support personnel in Telestaff.
• Dispatch assignments and record information using Samsara, ensuring accurate tracking of field service technicians, utility crews, and fueling trucks.
• Confirm next-day assignments with drivers, operators, and other Fleet/Sanitation division employees.
• Communicate assignments to private sector entities performing work on the City’s behalf.
• Dispatch and document the activities of the division’s Roll-Off operation; prepare the daily Roll-Off box location/assignments using a SharePoint file and distribute to employees and managers.

Data Recording and Tracking

• Accurately record work assignment information while observing management scheduling guidelines.
• Maintain and update vehicle locations in AssetWorks and Samsara.
• Update and record the status of daily dispatch operations and fleet-related programs.
• Record and maintain fuel and fleet supplies information in TMS Com.
• Maintain information pertaining to service agreements, rental equipment, and vendors.
• Receive and process complaints; forward complaints to departments for further action and follow-up.
• Prepare and document Department of Public Works (DPW) accident-related records in AssetWorks.

Administrative Support

• Answer calls from DPW locations and provide requested fleet support and service information.
• Address assignment inquiries from drivers, operators, and field employees.
• Activate fuel cards and create replacement cards.
• Prepare and distribute the daily after-hours, on-call contact list.
• Prepare employee disciplinary documents and maintain a distribution list to verify when issued.
• Prepare and process Commercial Driver's License (CDL) testing applications, collect fees, and maintain testing schedule.
• Assist with new hire orientation and process I-9 paperwork.
• Process and communicate time-off requests for vacation, sick leave, bereavement leave, and the Family and Medical Leave Act (FMLA).
• Inform driver instructors of fleet accidents and contact the Milwaukee Police Department (MPD) Non-Emergency division.
• Participate as a member of the Dispatch office staff and assist other city departments during extended hours, holidays, and weekend operations.

Snow and Ice Control

• Maintain employee availability information for drivers and operators from supporting departments for snow operations.
• Participate as a member of the general ice control and snow plow team, which operates 24 hours a day during snow operations.
• Participate as a member of the team that contacts snow drivers at the start of snow operations and throughout the operation; record information in the Snow Database.

We welcome qualified individuals with disabilities who are interested in employment and will make reasonable accommodations during the hiring process in accordance with the Americans with Disabilities Act (ADA) of 1990, as amended by the Americans with Disabilities Act Amendments Act (ADAAA) of 2008.

The Public Works Dispatchers 1 and 2 must be willing and able to:

• Work variable and extended hours to meet the City’s needs during weather-related events and other emergencies that may include evenings, weekends, and holidays.
• Withstand prolonged exposure to variable and extreme weather conditions, including rain, wind, excessive heat, intense cold, and snow.
• Be available 24 hours per day/365 days per year in the event of an emergency operation including DPW snow and ice control operations.

PUBLIC WORKS DISPATCHER 1

1. Two years of experience at a dispatch or high-volume customer call center.

PUBLIC WORKS DISPATCHER 2

1. Three years of experience at a dispatch or high-volume customer call center.

Equivalent combinations of education and experience may be considered.

 NOTICE: Please do not attach your academic transcripts to your employment application. The hiring department will verify candidates’ education as part of the background screening process prior to extending any job offers.

• Familiarity with City of Milwaukee streets and service area districts.

Technical

• Ability to efficiently utilize office equipment, including telephones, copiers and fax machines.
• Proficiency using Microsoft Office Suite, specifically Outlook, Word, Excel, PowerPoint, SharePoint, and Teams.
• Ability to learn job-specific computer systems and software.
• Accurate keyboarding and data entry skills.
• Ability to accurately maintain departmental records.
• Ability to read and interpret job-related materials.
• Ability to memorize information, conduct online research, and navigate quickly between multiple data entry systems in different formats and multiple online resources.
• Ability to understand and follow instructions.
• Knowledge of the English language, including proper sentence structure, grammar, and punctuation.

Communication, Interpersonal, and Customer Service

• Verbal communication skills including the ability to share information and respond to questions clearly via radio and telephone.
• Written communication skills to prepare clear and concise business correspondence and reports.
• Ability to work cooperatively and fairly with people whose backgrounds may differ from one's own.
• Knowledge of customer service best practices and the ability to incorporate them into operations.
• Ability to consistently handle a high volume of telephone calls and customer inquiries.
• Active listening skills and patience.
• Conflict resolution skills and the ability to resolve escalated complaints and remain calm in stressful situations.

Judgment and Professionalism

• Ability to plan, organize, initiate, prioritize and complete work to achieve objectives promptly, within deadlines and with limited supervision.
• Ability to work effectively under pressure and tight time constraints to handle a high volume of telephone calls and customer inquiries.
• Ability to use sound judgment to make decisions.
• Ability to perform work with a high degree of accuracy, detail, and quality.
• Ability to be diplomatic, discreet, and tactful.
• Honesty, integrity and the ability to maintain confidentiality.
• Ability to practice data safety with processing forms and computer usage.
• Ability to serve as an effective and efficient steward of City resources.

PUBLIC WORKS DISPATCHER 1

• The current salary range (Pay Range 5IN) is $58,014-$74,186 annually, and the current resident incentive salary range for City of Milwaukee residents is $60,334-$77,153 annually.

PUBLIC WORKS DISPATCHER 2

• The current salary range (Pay Range 5JN) is $60,973-$77,296 annually, and the current resident incentive salary range for City of Milwaukee residents is $63,412-$80,388 annually.

BOTH TITLES:

• Appointment above the minimum is possible based upon level of experience and other qualifications and is subject to approval.

BENEFITS: 

The City of Milwaukee provides a comprehensive benefit program which includes the following:

• Wisconsin Retirement Systems (WRS) Defined Benefit Pension Plan
• 457 Deferred Compensation Plan
• Health and Dental Insurance
• Paid Parental Leave
• Comprehensive Wellness Program
• Onsite Clinic Services 
• Onsite Employee Assistance Program
• Alternative Work Schedules
• Long Term Disability Insurance
• Group Life Insurance
• Tuition Benefits
• Paid Vacation
• 12 Paid Holidays
• Paid Sick Leave and other paid leaves
• Flexible Spending Arrangement
• Commuter Value Pass  

For full details of the benefits offered by the City of Milwaukee, please visit https://city.milwaukee.gov/der/benefits.

THE SELECTION PROCESS will be job-related and will consist of one or more of the following: an evaluation of education, experience, and/or responses to supplemental questions; a written or performance test, a structured interview, or other assessment methods. The Department of Employee Relations reserves the right to call only the most qualified candidates to structured interviews and performance examinations. Structured interviews may include written exercises. Selection process component weights will be determined by further analysis of the job.

INITIAL FILING DATE - The selection process will be held as soon as practical after the deadline listed above. Receipt of applications may be discontinued at any time after this date without prior notice. However, recruitment may continue until the City's needs have been met. Qualified applicants will be notified of the date, time, and place of the selection process components. Unless otherwise required by law, the City of Milwaukee will not provide alternative dates or times for the selection process. The applicant is responsible for attending all phases of the job selection process at the time and place designated by the City of Milwaukee.

• APPLICATIONS and further information may be accessed by visiting www.jobapscloud.com/MIL.
• If you would like assistance completing an application, please contact the Department of Employee Relations at (414) 286-3751 or staffinginfo@milwaukee.gov.
• The Department of Employee Relations is in City Hall, 200 E Wells St, Room 706, Milwaukee, WI 53202.

The City of Milwaukee values and encourages diversity and is an equal opportunity employer.