HUMAN RESOURCES ASSISTANT

The City of Milwaukee is proud to employ a workforce dedicated to delivering exceptional service to its residents. If you are passionate about being part of an inclusive team of public servants, please consider the following opportunity.

The Human Resources Assistant provides administrative support to the Fire and Police Commission’s (FPC) Staffing Services Section by scheduling, administering, and supporting components of the selection process.

RECRUITMENT SUPPORT

• Input and format automated screening and supplemental questions on applications.
• Determine eligibility and process military, education, and residency credit.
• Assist with screening qualifications for entry-level positions to determine applicant eligibility.
• Coordinate and track pre-employment testing, applicant appeals, and candidate status.

EXAMINATION SUPPORT

• Assist in logistical planning for examinations and training sessions.
• Receive, track, and implement requests for testing accommodations; determine eligibility for holds due to medical necessity.
• Monitor examinations to ensure confidentiality and testing integrity.
• Score written examinations and input scores into spreadsheets.
• Coordinate the use of the JobAps tracking system, including updates, technical issues, and training.
• Establish procedures for examination record maintenance; work with the Test Administration Coordinator and Administrative Specialist-Senior to arrange for the destruction or storage of examination materials in compliance with required retention schedules and maintenance of active applicant files.
• Review examination bills and submit for payment.

CANDIDATE COMMUNICATION

• Notify applicants of exam scheduling, results, acceptance, and rejection.
• Assist applicants with exam scheduling and resetting application logins.
• Provide accurate and timely information about job qualifications in person, via email, and over the telephone.

SUPPORT SERVICES

• Prepare candidate eligible lists for FPC approval.
• Compile and maintain statistical reports for all examinations and eligible lists (e.g., applicant flow, frequency distributions, score conversion charts, item analysis, and other reports).
• Research and collect data in response to federal compliance inquiries, complaints, and lawsuits.
• Compile and make copies of information necessary for background review panels and related appeals.
• Provide back-up coverage for the front desk reception area.
• Perform special recruitment and testing assignments as assigned by the Executive Director or Deputy Director.

We welcome qualified individuals with disabilities who are interested in employment and will make reasonable accommodations during the hiring process in accordance with the Americans with Disabilities Act (ADA) of 1990, as amended by the Americans with Disabilities Act Amendments Act (ADAAA) of 2008.

The Human Resources Assistant Must Be Willing and Able to Do the Following:

• Extended workdays (up to 12 hours) on one or more days per week and/or weekends for recruitment and selection process administration.
• Ability to push and pull carts of test materials weighing more than 100 pounds.
• Ability to lift and move up to 10 pounds.

1. Associate degree in human resources, business administration, or a related field from an accredited college or university.
2. Two years of progressively responsible office support experience performing related administrative support functions, including at least one year of experience supporting human resources functions.
3. Valid driver’s license at the time of appointment and throughout employment. 

Equivalent combinations of education and experience may be considered.

NOTICE: Please do not attach your academic transcripts to your employment application. The hiring department will verify candidates’ education as part of the background screening process prior to extending any job offers.

TECHNICAL

• Ability to learn and apply basic statistics using the testing software program.
• Knowledge of customer service best practices and the ability to incorporate them into operations.
• Ability to efficiently use office equipment and software such as telephones, computers, copiers, and Microsoft Office.
• Ability to read, interpret, and write reports.
• Ability to read and accurately apply personnel policies, including the Milwaukee Code of Ordinances (including the Salary and Positions Ordinances), and the Rules of the Fire and Police Commission.
• Ability to learn and effectively use the Human Capital Management (HCM), Workday, and JobAps applicant tracking systems to produce reports and retrieve data.
• Ability to create documents and spreadsheets and maintain databases.

COMMUNICATION AND INTERPERSONAL

• Verbal communication skills to respond clearly to applicants and staff.
• Written communication skills to write correspondence and other documents that are thorough, clear, well-crafted, and error-free.
• Interpersonal skills to build effective working relationships with candidates, managers, city employees, and vendors.
• Cultural awareness and sensitivity; ability to work cooperatively, effectively, and fairly with coworkers and residents whose backgrounds may differ from one's own.
• Customer service skills, empathy, and tact to be able to serve the public and represent the department positively.

CRITICAL THINKING AND PROFESSIONALISM

• Superior organizational skills, including the ability to maintain multiple filing systems and organize correspondence, confidential documents, reports, and other material.
• Ability to handle multiple priorities and work within strict time constraints.
• Ability to work discreetly with highly sensitive information.
• Honesty, integrity, and the ability to maintain complete confidentiality.
• Attention to detail and the ability to perform work with a high degree of accuracy.
• Ability to serve as an effective steward of City resources.

The current salary range (Pay Range 5JN) is $62,229-$77,296 annually, and the resident incentive salary range for City of Milwaukee residents is $64,718-$80,388. Appointment above the minimum is possible based upon level of experience and other qualifications and is subject to approval.

BENEFITS

The City of Milwaukee provides a comprehensive benefit program that includes the following:

• Wisconsin Retirement Systems (WRS) Defined Benefit Pension Plan
• 457 Deferred Compensation Plan
• Health and Dental Insurance
• Paid Parental Leave
• Comprehensive Wellness Program
• Onsite Clinic Services
• Onsite Employee Assistance Program
• Alternative Work Schedules
• Long-Term Disability Insurance
• Group Life Insurance
• Tuition Benefits
• Paid Vacation
• 12 Paid Holidays
• Paid Sick Leave and other paid leaves
• Flexible Spending Arrangement
• Commuter Value Pass

For full details of the benefits offered by the City of Milwaukee, please visit https://city.milwaukee.gov/der/benefits. 

THE SELECTION PROCESS will be job-related and will consist of one or more of the following: an evaluation of education, experience, and/or responses to supplemental questions; a written or performance test; a structured interview; or other assessment methods. The Department of Employee Relations reserves the right to call only the most qualified candidates to structured interviews and performance examinations. Structured interviews may include written exercises. Selection process component weights will be determined by further analysis of the job.

INITIAL FILING DATE – The selection process will be held as soon as practical after the deadline listed above. Receipt of applications may be discontinued at any time after this date without prior notice. However, recruitment may continue until the City's needs are met. Qualified applicants will be notified of the date, time, and place of the selection process components. Unless required by law, the City of Milwaukee will not provide alternative dates or times for the selection process. The applicant is responsible for attending all phases of the job selection process at the time and place designated by the City of Milwaukee.

• Applications and further information are available at www.jobapscloud.com/MIL.
• If you would like assistance completing an application, please contact the Department of Employee Relations at (414) 286-3751 or staffinginfo@milwaukee.gov.
• The Department of Employee Relations is in City Hall, 200 E Wells St, Room 706, Milwaukee, WI 53202.

EEO 501

The City of Milwaukee is an equal opportunity employer.