Metropolitan Water Reclamation District of Greater Chicago

Under supervision, manages and supports desktop enterprise solutions for hardware, operating systems, patch management, anti-virus, software distribution, and mobile device management and contributes to the design and implementation of core end-user technology standards.

Essential job functions are fundamental, core functions common to positions in a classification. They are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are designed to be descriptive and not restrictive, incumbents may complete one or all of the job duties listed or tasks of similar kind not specifically listed here.

• Builds, packages, distributes and deploys/installs applications to desktop environments.
• Engineers, manages and maintains portions of a large infrastructure of hardware and software (operating systems and applications) distributed over numerous user sites.
• Under supervision, assists in the testing of software to ensure proper operation and freedom from defects.
• Troubleshoots and resolves user applications issues; reports anticipated issues to supervisor.
• Assists in the analysis and creation of applications deployment and management strategies for PCs, tablets and mobile devices.
• Assists in the analysis of technology risks and security risks.
• Manages or oversees the management of selected systems upgrades and improvements via application of patches.
• Contributes to user accessibility, stability and security in accordance with District policy standards.
• Contributes to core documentation, including manuals for standard operating procedures, best practices or mitigation plans.

• Participates in research, evaluation and implementation of prototypes of new products and services.
• Provides training to subordinates or users on-site.
• Provides after hours and weekend support when required.
• Performs other duties as assigned.

Work is performed in a typical office environment and requires the use of standard office equipment including computers.

• Considerable knowledge of desktop operating systems, including software package development, configuration management, patch testing and networking.
• Considerable knowledge of desktop hardware including PCs, tablets, mobile devices and thin clients.
• Considerable knowledge of risk assessment related to technology implementation and security.
• Skill in technical writing, documentation and script writing.
• Active listening skills.
• Ability to communicate effectively, orally and in writing.

Graduation from a four-year accredited college or university majoring in information technology, computer science or a closely related field and four years of professional level experience managing and/or supporting desktop enterprise solutions.

Graduate study in the designated fields may be substituted for experience on a year-for-year basis to a maximum of two years. Full-time paid experience managing and/or supporting desktop enterprise solutions may be substituted for the required education on a year-for-year basis. A Microsoft MCITP, MCSE or VMware VCP certification related to desktop or client support may be substituted for one year of the required education or experience.

• Two years of service with the District as a Desktop Analyst or an IT Support Coordinator; or one year of service with the District as a Computer Systems Coordinator.
• Civil service status in one of the foregoing classifications.