Metropolitan Water Reclamation District of Greater Chicago

Under direction, plans, manages and supports all desktop enterprise solutions for hardware, operating systems, patch management, antivirus, software distribution, and mobile device management and contributes to the design and implementation of core end-user technology standards.

Essential job functions are fundamental, core functions common to positions in a classification.  They are not intended to be an exhaustive list of all job duties for any one position in the class.  Since class specifications are designed to be descriptive and not restrictive, incumbents may complete one or all of the job duties listed or tasks of similar kind not specifically listed here.

• Builds, packages, distributes and deploys/installs or oversees the installation of applications to desktop environments.
• Assists in the testing of software to ensure proper operation and freedom from defects.
• Engineers, manages and maintains a large infrastructure of hardware and software (operating systems and applications) distributed over numerous user sites.
• Troubleshoots and resolves user applications issues and proactively anticipates and resolves ongoing or possible future problems.
• Analyzes and creates applications deployment and management strategies for PCs, tablets and mobile devices.
• Analyzes technology risks and security risks and notifies supervisor if warranted.
• Manages or oversees the management of systems upgrades and improvements via application of patches.
• Ensures user accessibility, stability and security in accordance with District policy standards.
• Creates, updates and maintains core documentation, including manuals for standard operating procedures, best practices or mitigation plans.
• Assigns, supervises and reviews work; ensures staff compliance with District policies and procedures including Personnel Rules and Administrative Procedures; completes performance reviews; addresses employee complaints and grievances; may recommend employment actions such as hiring, transfer, suspension, promotion or discharge.
• Monitors or tracks project milestones and deliverables.

• Participates in research, evaluation and implementation of prototypes of new products and services.
• Provides training to subordinates or users on-site.
• Provides after hours and weekend support when required.
• Performs other duties as assigned.

Work is performed in a typical office environment and requires the use of standard office equipment including computers.

• Considerable knowledge of desktop operating systems, including software package development, configuration management, patch testing and networking.
• Considerable knowledge of desktop hardware including PCs, tablets, mobile devices and thin clients.
• Considerable knowledge of enterprise software used to deploy and manage operating systems, virtual desktops and applications.
• Considerable knowledge of risk assessment related to technology implementation and security.
• Skill in technical writing, documentation and script writing.
• Active listening skills.
• Ability to plan and supervise the work of subordinate technical and administrative staff.
• Ability to communicate effectively, orally and in writing.

Graduation from a four-year accredited college or university majoring in information technology, computer science or a closely related field and six years of professional level experience managing and/or supporting desktop enterprise solutions.

Graduate study in the designated fields may be substituted for experience on a year-for-year basis to a maximum of two years. Full-time paid experience managing and/or supporting desktop enterprise solutions may be substituted for the required education on a year-for-year basis.  A Microsoft MCITP, MCSE or VMware VCP certification related to desktop or client support may be substituted for one year of the required education or experience.

• One year of service with the District as a Desktop Engineer, A/V Administrator or Computer Systems Administrator.
• Civil service status in one of the foregoing classifications.