Skip to content
Jobs.OK.gov

Customer Service Representative II

Recruitment #180607-E13B-12

Introduction

Position is located at the Central Oklahoma Juvenile Center in Tecumseh OK

Responsible for receiving visitors at the facility, answer phone and direct phone calls to appropriate respondent, placing phone calls, take messages, monitor surveillance cameras, ensure that visitors clear metal detector and are dressed appropriately prior to entering the facility.  Makes notifications to appropriate personnel regarding visitors on the facility.

Monitor radio traffic, communicate via radio transmission and ensure emergency notifications and procedures are followed at all times. Conducts and reconciles count of juveniles and juvenile movement with the facility, maintains logs of movement, count keys, and approved visitors. Must maintain professional demeanor with all levels of staff, customers and public.

Maintains inventory of control center and ensures emergency notifications and procedures are followed at all times. Responsible for gathering data and facts both verbally and in written form.

Responsible for maintaining confidential documents and maintain logs for compiling statistics for ACA/PBS requirements.

STATE EMPLOYEE INFORMATION

IF YOU ARE A CURRENT OR FORMER PERMANENT, CLASSIFIED STATE EMPLOYEE, PLEASE APPLY TO THE “INTERNAL JOBS” LISTING HERE. DO NOT APPLY VIA THIS RECRUITMENT.

BASIC PURPOSE

Positions in this job family are responsible for establishing contact with both internal and external customers.  They provide the customer with the requested information or assistance concerning the services provided by the agency, institution, or unit, or direct this request to those who can provide the service.  Responsibilities may include operating various types of telephone or communications equipment, including switchboards, communications consoles and telefax machines; issuing equipment, supplies, auto parts or other materials; processing applications for various licenses or permits; serving as a cashier in an institution, lodge, resort or other facility; and similar activities.

LEVEL DESCRIPTORS

The Customer Service Representative job family consists of three levels of work which are distinguished by the complexity of the job assignments, the extent of the responsibility and duties assigned, the level of expertise required for the completion of assigned tasks, and the responsibility for the supervision of others.

Level II:    
This is the career level of this job family where employees will be expected to perform duties at all levels of complexity.    Responsibility may also be assigned for training lower-level staff or serving as a project or team leader.

MINIMUM QUALIFICATIONS

Level II:
Education and Experience requirements at this level consist of one year of experience in sales or public contact work plus one additional year of experience in customer service; or an equivalent combination of education and experience.

SPECIAL REQUIREMENT

Must be able to pass background check and drug screening. 

A probation/trial period may be required.

Applicants must be willing and able to perform all job-related travel normally associated with this position, possess a valid Oklahoma driver’s license at time of appointment.

NOTES

Please read instructions carefully and include all required documents when you submit your application.

No additional information will be accepted after the application has been submitted.

Selection Plan

Scores based on: 100% Evaluation of Education and Experience listed on a supplemental questionnaire.

***NOTE: Names of eligible applicants can be made available to State agencies upon their request, immediately following the closing date and time.



OK.gov Policies | About OK.gov | Accessibility
© 2018 • The State of Oklahoma

Powered by JobAps