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Front Office Manager I

Sequoyah Lodge - Wagoner, OK

Recruitment #181022-UNCE-329

Introduction

 APPLICATION INSTRUCTIONS:

HOW TO APPLY: 
Submit a Resume and Cover Letter* during the announcement period listed above to:
 
Human Resources
ATTN:  Carlene Smith
900 N Stiles Ave, Ste 200
Oklahoma City, OK 73104-3234
Phone: 405-522-9584
recruiter@travelok.com
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This position is located at Sequoyah Lodge in Wagoner, OK.

**Review of documents will begin immediately**

*Cover Letter must include an accurate address and telephone number, as well as the title of the position for which you are applying. 

**Pursuant to 21 O.S. – 481, Oklahoma Tourism and Recreation Department (OTRD) avoids hiring relatives of individuals already employed by OTRD.  The OTRD Nepotism Policy (P121) is strictly enforced, therefore, managers are strongly discouraged from hiring immediate family members. Please indicate on your application or cover letter if you have any relatives or friends that are employed at OTRD.

TO BE CONSIDERED:
• Any individual may apply for an unclassified posting.
• Employment Application must be postmarked by the closing date of announcement.
• OTRD is an Equal Opportunity Employer. Reasonable accommodation to individuals with disabilities may be provided upon request.

FRONT OFFICE MANAGER I (6519)
(Unclassified)


DEFINITION:
Under general direction of the Lodge Manager, plans, directs, and coordinates the operation of a large-scale lodge and cabin operation.

EXAMPLES OF WORK PERFORMED:
Trains, supervises, and evaluates subordinate staff in all aspects of  reservations, guest services, cashiering and rental functions.

Develops a total customer satisfaction program including training staff to insure optimum customer service.

Through proper supervision of staff and through personal audit, insures that all operational reports and all aspects of lodge operations are done in compliance with state law and departmental policies.

Insures that all monies due to the State are collected as required by departmental policy and that all monies and operating funds are handled, accounted for and/or deposited as required.

Develops a work schedule to insure optimum front desk operation and customer service while keeping overtime to a minimum.

Attends training seminars dealing with the various aspects of job.

Performs other related work as required and assigned.

KNOWLEDGE AND SKILLS:
Knowledge of computers and Microsoft Office functions. Knowledge of basic arithmetic and lodging and/or cabin operations accounting and procedures. Ability to deal with the public and resolve problems and complaints.

EDUCATION AND EXPERIENCE:
High school graduate and one (1) year of experience in hotel/motel or cabin operations; or an equivalent combination of education and experience.

 

Conclusion

Veteran’s preference points apply only for initial appointment in the classified service.



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