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Desk Clerk I

Beavers Bend State Park - Broken Bow, OK

Recruitment #181129-UNCF-185

Introduction

 APPLICATION INSTRUCTIONS:

HOW TO APPLY: 
Submit a Resume and Cover Letter* during the announcement period listed above to:
 
Human Resources
ATTN:  Carlene Smith
900 N Stiles Ave, Ste 200
Oklahoma City, OK 73104-3234
Phone: 405-522-9584
recruiter@travelok.com
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This position is located a Beavers Bend State Park in Broken Bow, OK.

**Review of documents will begin immediately**

*Cover Letter must include an accurate address and telephone number, as well as the title of the position for which you are applying. 

**Pursuant to 21 O.S. – 481, Oklahoma Tourism and Recreation Department (OTRD) avoids hiring relatives of individuals already employed by OTRD.  The OTRD Nepotism Policy (P121) is strictly enforced, therefore, managers are strongly discouraged from hiring immediate family members. Please indicate on your application or cover letter if you have any relatives or friends that are employed at OTRD.

TO BE CONSIDERED:
• Any individual may apply for an unclassified posting.
• Employment Application must be postmarked by the closing date of announcement.
• OTRD is an Equal Opportunity Employer. Reasonable accommodation to individuals with disabilities may be provided upon request.

DESK CLERK I (6514)
Unclassified

DEFINITION:
Under general direction, greets arriving guests, checks guests in an out of accommodations, assigns rooms, takes reservations and provides information about facilities.

EXAMPLES OF WORK PERFORMED:
*Answers telephones, takes messages and provides information about lodge facilities. *Checks guests into accommodations, assigns rooms and establishes guest accounts. *Posts charges to guest accounts, including necessary corrections and transfers.
*Collects for charges, processes credit card vouchers and closes guest accounts. *Reconciles and balances shift accounts.
*Receives walk-in and phone-in reservation requests. Prepares various reports under general direction.
*Prepares correspondence, monthly reports and other documents under general direction using various office equipment and software programs.
*Performs other duties as assigned.

KNOWLEDGE AND SKILLS:
Knowledge of basic arithmetic and basic accounting procedures. Knowledge of computers and Microsoft Suite, including Work, Excel, PowerPoint and Outlook. Knowledge of front desk procedures and lodge facilities.  Must possess excellent customer service skills, be able to satisfactorily deal with the public (both in person and over the phone) and resolve minor complaints.

EDUCATION AND EXPERIENCE:
High school graduate OR One (1) year of experience at a hotel front desk, or a customer service related position.

 

Conclusion

Veteran’s preference points apply only for initial appointment in the classified service.



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