Skip to content
Jobs.OK.gov

Customer Service Representative III

Mailroom Specialist

Recruitment #181203-E13C-23

Introduction

Location: Oklahoma City

Customer Service Representative III - Mailroom Specialist

PROFILE
• Thorough working knowledge of federal and state laws relating to United States postal regulations and management.

• Ability to reconcile postal balances on agency accounts and ensure all postal accounts are balanced on a weekly basis. Ensures all accounts contain sufficient postage for daily operations and prepares claims for postage.

• Familiarity with Pitney Bowes Send Pro P-series, Send Suite Tracking and Send Suite Xpress equipment and software for mail processing purposes.

• Clearly communicate agency policies and United States postal requirements to agency personnel.

• Ability to lift 50 lb. packages independently.

• Able to stand upright for mail sorting and distribution activities for at a least 5 hours per day

• Daily postal retrieval activities requires employee to work in outside elements during inclement weather.

• Keep accurate logs of all postal expenses incurred by other building tenants and agency departments for billing purposes. 

• Familiarity with a Xerox Work Centre 5890 high volume production copier/scanner. Completes document production requests within 2 business days of receipt.

• Accurately inputs agency vehicle expenses monthly into the OMES Fleet Management program.

• Be extremely proficient in the use of computers and the Microsoft Office Suite products.

• Demonstrate the ability to perform assigned duties without constant supervision.

• Have and maintain a valid Oklahoma driver’s license. 

BASIC PURPOSE

Positions in this job family are responsible for establishing contact with both internal and external customers.  They provide the customer with the requested information or assistance concerning the services provided by the agency, institution, or unit, or direct this request to those who can provide the service.  Responsibilities may include operating various types of telephone or communications equipment, including switchboards, communications consoles and telefax machines; issuing equipment, supplies, auto parts or other materials; processing applications for various licenses or permits; serving as a cashier in an institution, lodge, resort or other facility; and similar activities.

LEVEL DESCRIPTORS

The Customer Service Representative job family consists of three levels of work which are distinguished by the complexity of the job assignments, the extent of the responsibility and duties assigned, the level of expertise required for the completion of assigned tasks, and the responsibility for the supervision of others.

Level III:    
This is the leadership level where employees will perform duties at all levels of complexity and they will also serve as a first-level supervisor with responsibility for planning day-to-day operations of assigned staff.  They will develop or assist in developing operations, policies, and procedures.

MINIMUM QUALIFICATIONS

Level III:
Education and Experience requirements at this level consists of one year of experience in sales, public contact work, handling and processing mail, or general office clerical work plus four years of experience in customer service, mail room operations, or technical clerical work; or an equivalent combination of education and experience.

NOTES

Please read instructions carefully and include all required documents when you submit your application.

No additional information will be accepted after the application has been submitted.

Selection Plan

Scores based on:  100% Evaluation of Education and Experience listed on the supplemental questionnaire.

***NOTE:  Names of eligible applicants can be made available to State agencies upon their request, immediately following the closing date and time.



OK.gov Policies | About OK.gov | Accessibility
© 2018 • The State of Oklahoma

Powered by JobAps