Placer County

(Unclassified)

Under supervision, performs a variety of tasks contacting members of the public by telephone to index communicable disease cases; trace information received from telephone contact including dates of exposure, exposure setting, and demographics; obtaining information of a confidential and sensitive nature; performs other work as required.

 Duties may include, but are not limited to, the following:

• Make telephone calls to elicit information in response to exposure, exposure setting and demographics; document conversations and information obtained during telephone interviews; review and verify information received.
• Provide follow-up instructions to cases and contacts related to isolation/quarantine.
• Respond to public inquiries by telephone or email.
• Perform clerical tasks including filing, sorting, and writing.
• Build and maintain positive working relationships with co-workers, other County employees and the public using principles of good customer service.  
• Perform related duties as assigned.

Experience:  No experience required. One year of clerical experience is desirable.

Training:  Formal or informal education or training which ensures the ability to communicate, read and write at a level necessary for successful job performance.

Knowledge of:

• Interview techniques for communicable disease cases and contacts.
• Methods and practices to receive information from public regarding communicable diseases.
• English usage, spelling, and punctuation.
• Basic office methods and equipment.
• Computer use and software applications.
• Basic mathematical calculations.
• Customer service principles and practices.

Ability to:

• On a continuous basis, know and understand all aspects of the job; intermittently analyze work papers; understand and explain related policies and procedures and observe and problem solve operational and technical policies and procedures.
• On an intermittent basis, sit at desk for long periods of time; intermittently walk, stand, bend, squat, twist and reach while retrieving and/or returning files; perform simple grasping and fine manipulation; use telephone and write or use a keyboard to communicate through written means, review information and enter/retrieve data; see and read characters on computer screen; hear and speak to communicate with clients and/or the public; and lift light weight.
• Work independently on assignments.
• Work with various cultural and ethnic groups in a tactful and effective manner.
• Listen and gather information and be courteous to the public; maintain privacy.
• Verify and check data.
• Use general office equipment such as a computer, telephone, calculator, photocopy machine, etc.
• Understand and apply federal, state, and local laws, rules, and regulations.
• Learn software applications related to contact tracing activities.
• Understand and carry out both oral and written directions.
• Communicate clearly and concisely, both orally and in writing.