Placer County

To perform a variety of professional level duties in the design, development, implementation, testing, and maintenance of the Countywide Enterprise Resource Planning (ERP) system in response to business needs; to serve as a technical expert in a specific functional area, such as fiscal/accounting and/or human resources/payroll; to act as a liaison between technical support staff and end users to create business solutions within the Countywide ERP system.

Enterprise Resource Planning Analyst I: This is the entry level class within the Enterprise Resource Planning Analyst series. This class is distinguished from the journey level by the performance of the more routine tasks and duties assigned to positions within this series. Employees at this level are not expected to perform with the same independence of direction and judgment on matters allocated to the journey level. While this class is typically used as a training class relative to the County Civil Service System, employees are required to have some professional or para-professional related work experience. Employees work under immediate supervision while learning job tasks.

Enterprise Resource Planning Analyst II: This is the full journey level class within the Enterprise Resource Planning Analyst series. This class is distinguished from the Enterprise Resource Planning Analyst I by the assignment of the full range of duties. Employees at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies within the work unit. Positions in this class are flexibly staffed and are normally filled by advancement from the entry level. 

This class is distinguished from the Senior Enterprise Resource Planning Analyst in that the latter has overall responsibility for assigned function-specific support teams, performs highly complex and difficult analytical duties, and exercises direct supervision over lower-level ERP staff. 

This series is distinguished from other County class series by the combination of both application-specific functional knowledge and business process (operational) familiarity required to perform associated duties and is allocated exclusively to the ERP support division of the Auditor-Controller’s Office. The Enterprise Resource Planning Analyst series differs from classifications in the Information Technology (IT) series, such as IT Specialist and IT Analyst, in that the IT classifications require technology-based expertise in areas such as design, construction, analysis, and maintenance of application software programs and codes, hardware platforms and equipment, and designing, programming, and coding, without the functional business expertise in areas such as the general ledger, billing, procurement, accounts payable/receivable, cash receipts, bank management, budget management, core human resources, position control, leave management, compensation, benefits administration, time tracking, payroll, financial reporting, and regulatory reporting.

Receives general supervision from higher-level management staff. May receive technical and functional supervision from higher level staff in the ERP support division. 

ENTERPRISE RESOURCE PLANNING ANALYST II

 

Receives general supervision from higher-level management staff. May exercise technical and functional supervision over lower-level staff in the ERP support division.

• Define and document County business requirements through discussions with executive and management staff and end users; translate business requirements into business solutions utilizing ERP system functionality.
• Use system-delivered business processes or design new business processes to automate workflow approval processes and maximize the configurable functionality within the system.
• Serve as a liaison between department end users, analysts, information technology staff, and vendors to analyze, design, configure, test, and maintain the ERP system to ensure optimal system performance and meet County business requirements.
• Perform routine and complex system testing and troubleshooting to identify, document, and resolve application/system issues and end user help tickets; consult and coordinate with information technology staff and/or system vendors where appropriate. 
• Assist with the development of test scenarios, scripts, and acceptance criteria for approved changes to the ERP system and/or implementation of a new or upgraded ERP system. 
• Track functional upgrades in new releases of ERP software; test and document break-fixes and/or enhancements; educate end users on new functionality and implement new functionality upon request. 
• Create integration design requirements and specifications in coordination with end users and technical staff in the ERP Support Organization and/or IT Department; develop and coordinate acceptance criteria with end users. 
• Create custom reports in coordination with end users and technical staff in the ERP Support Organization utilizing vendor’s report writer tools; develop and coordinate acceptance criteria with end users. 
• Collect data, research topics, and gather information in the completion of studies; make recommendations based on studies regarding business solutions in the ERP system. 
• Develop and manage task/project plans to implement business solutions; monitor and communicate progress of task/project. 
• Identify and develop application-level security; develop and administer security definitions and profiles. 
• Enter, maintain, and/or transfer data to and from the ERP system; audit system data as needed to ensure accuracy. 
• Develop training curriculum and conduct training sessions; create and implement policies and procedures, business rules, and user guides; respond to end user requests for assistance and provide instruction; assist with the development of change management plans and communications. 
• Recommend and assist in the implementation of goals and objectives for assigned functional area; establish schedules and methods for achieving assigned work objectives. 
• Monitor and evaluate operations and activities of assigned program or functional area responsibilities; recommend improvements and modifications. 
• Plan, prioritize, assign, and review the work of assigned staff; provide or coordinate staff training. 
• Build and maintain positive working relationships with coworkers, other County employees, and the public using principles of effective customer service. 
• Represent the County to the public, outside agencies and organizations, and County employees in a positive and productive manner; participate in outside community and professional groups and committees. Perform related duties as assigned.

Work is typically performed in an indoor office environment with controlled temperature conditions. Position may require travel to and from other locations in a variety of outdoor weather conditions.

Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be: 

Required License or Certificate: 

• May need to possess a valid driver’s license as required by the position. Proof of adequate vehicle insurance and medical clearance may also be required.

Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be: 

 

Required License or Certificate: 

• May need to possess a valid driver’s license as required by the position. Proof of adequate vehicle insurance and medical clearance may also be required.

In addition to the qualifications for Enterprise Resource Planning Analyst I: 

• Governmental accounting and budgeting, governmental accounting and auditing standards, and generally accepted accounting principles. 
• Principles and practices of finance, accounting, budgeting, human resources, time entry, and/or payroll processes, including general ledger, billing, procurement, accounts payable/receivable, cash receipts, bank management, budget management, core human resources, position control, leave management, compensation, benefits administration, time tracking, payroll, financial reporting, and regulatory reporting. 
• Automated notification processes and high-level security framework. 
• Principles of application integration points between ERP system modules and other software applications and systems. 
• Procedures and methods for testing business functions within ERP systems. 
• Data structure integration and relationships to other functions, design, access, and extraction. 
• Data collection and classification procedures. 
• Systems analysis methods. 
• Principles and practices of training, motivation, team building, and conflict resolution.

• Provide expert technical instruction to end-users in person, over the telephone, or via e-mail. 
• Detect, troubleshoot, test, and/or direct application/system problems to technical support. 
• Create custom reports by compiling, organizing, and interpreting data. 
• Work independently under limited supervision, exercise initiative within established procedural guidelines, and organize and prioritize work to meet established deadlines.

All permanent appointments to this classification shall serve a probationary period of twelve (12) calendar months or two thousand eighty (2,080) hours, whichever is more. 

Management