Placer County

To plan, organize, direct and supervise office operations within an assigned department; and to perform a variety of technical tasks relative to assigned area of responsibility.

The Supervisor level recognizes positions that perform full, first-line supervisory responsibilities including planning, assigning, and evaluating the work of subordinates and is responsible for a program area within a work unit or department.

Receives general direction from management staff.

Exercises direct supervision over assigned secretarial and/or clerical personnel.

• Recommend and assist in the implementation of goals and objectives; establish schedules and methods for office operations; implement office policies and procedures.
• Plan, prioritize, assign, supervise and review the work of staff involved in providing administrative support.
• Evaluate operations and activities of assigned responsibilities; recommend improvements and modifications; prepare various reports on operations and activities.
• Participate in budget preparation and administration; prepare cost estimates for budget recommendations; submit justifications for office equipment and staffing; monitor and control expenditures.
• Participate in the selection of staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline procedures.
• Answer questions and provide information to the public; investigate complaints and recommend corrective action as necessary to resolve complaints.
• Build and maintain positive working relationships with co-workers, other County employees and the public using principles of good customer service.
• Perform related duties as assigned.

Experience and Training
Any combination of experience and training that would provide the required knowledge and abilities is qualifying.  A typical way to obtain the required knowledge and abilities would be:

Experience: Five years of increasingly responsible secretarial or clerical experience; with at least one year of lead experience.

Training: Equivalent to the completion of the twelfth grade preferably supplemented by college course work in business, administration, accounting or a related field.

Required License or Certificate:
May need to possess a valid driver's license as required by the position.  Proof of adequate vehicle insurance and medical clearance may also be required.

Knowledge of:

• Principles and practices of office management.
• Principles and practices of related department computer hardware and software including spreadsheets, word processing and database packages.
• Principles of supervision, training and performance evaluations.
• Principles and practices of record keeping and record management.
• Principles of budget monitoring.
• Pertinent local, State and Federal laws, ordinances and rules.
• English usage, spelling, grammar and punctuation.

Ability to:

• Organize, implement and direct office operations/activities.
• On a continuous basis, know and understand all aspects of the job; intermittently analyze work papers, reports and special projects; identify and interpret technical and numerical information; observe and problem solve operational and technical policies and procedures.
• On a continuous basis, sit at desk for long periods of time; intermittently twist to reach equipment surrounding desk; perform simple grasping and fine manipulation; use telephone, and write or use a keyboard to communicate through written means; and lift light weight.
• Supervise, train and evaluate assigned staff.
• Interpret and explain pertinent County and department policies and procedures.
• Assist in the development and monitoring of an assigned program budget.
• Develop and recommend policies and procedures related to assigned office operations.
• Establish and maintain effective working relationships with those contacted in the course of work.
• Work with various cultural and ethnic groups in a tactful and effective manner.
• Communicate clearly and concisely, both orally and in writing.