Placer County

To plan, organize, direct, and supervise assigned operations of a property assessment unit within the Assessor's Office such as mapping, customer service, exemptions, or ownership functions; and to perform difficult and complex technical work related to the area of assignment.

The Supervisor level recognizes positions that perform full, first-line supervisory responsibilities including planning, assigning, and evaluating the work of subordinates and is responsible for a program area within a work unit of a department.

Receives general direction from assigned management staff.

Exercises direct supervision over assigned technical and clerical personnel.

• Recommend and assist in the implementation of unit goals and objectives; establish schedules and methods for the work performed by technical and clerical personnel; implement policies and procedures.
• Plan, prioritize, assign, supervise and review the work of staff involved in such duties as mapping, customer service, exemptions, or ownership functions.
• Assign and distribute work to ensure completion of duties related to mapping, customer service, exemptions, ownership, or appraisal assessment functions within established deadlines.
• Evaluate operations and activities of assigned responsibilities; recommend improvements and modifications; prepare various reports on operations and activities.
• May participate in budget preparation and administration; prepare cost estimates for budget recommendations; submit justifications for staff, equipment, and supplies; monitor and control expenditures.
• Participate in the selection of staff; provide or coordinate staff training; conduct performance evaluations; recommend discipline; implement discipline procedures as directed.
• Create and maintain training documents; monitor and implement changes in laws and regulations.
• Process, review, analyze, deny, or approve recommendations/documentation prepared by staff, ensuring appropriate Property Tax laws and Revenue Taxation Codes are applied.
• Answer questions and provide information to the public; investigate complaints and recommend corrective action as necessary to resolve complaints.
• Build and maintain positive working relationships with co-workers, other County employees and the public using principles of good customer service.
• Perform related duties as assigned. 

• Monitor and review work events for changes in ownership in order to assure that staff apply appropriate change in ownership sections of the Revenue and Taxation Code.
• Review, compile data, and process state reports for changes in ownership of legal entities that own property within the County.
• Review and analyze the more difficult changes in ownership processed by staff; prepare detailed input on change in ownership.
• Review and consult with taxpayers to resolve assessment appeals based on legal/change in ownership issues; prepare appeal presentations and appear at Assessment Appeal Hearings as required. 
• Revise procedures and applicable processes based on legislated changes in ownership statutes.
• Coordinate appropriate ownership unit responses and assistance to the public, department staff, other departments, and other governmental agencies inquiries with regard to property transfers and change in ownership. 

• Oversee the production of Assessor maps and GIS base map layers.
• Provide maps to other customers; organize the training of map users, mappers, and applications.
• Initiate and respond to requests for maps.
• Oversee and process subdivision/parcel tax estimates and LAFCO annexations.
• Oversee and prepare legal descriptions for tax deed and senior citizen property tax postponement process.
• Update and maintain tax rate area (TRA) information. 

• Coordinate updates to the department customer service guide.
• Receive, research, and respond to the more difficult and complex customer inquiries.
• Research various sources of information and the Revenue and Taxation Code in order to adhere to California state law in the administration of complex property tax exemptions for welfare, church, religious, and disabled veterans.
• Coordinate with the State Board of Equalization the effects of changes in administrative law and the mandated distribution of annual claims to recipients of property tax exemptions.
• Conduct field inspections for new locations of exempt organizations to verify property is exclusively used for the exempt purpose and approve or deny the property tax exemption based upon the findings.
• Review and process changes and corrections to the assessment roll.

Experience and Training
Any combination of experience and training that would provide the required knowledge and abilities is qualifying.  A typical way to obtain the required knowledge and abilities would be:

Experience: Three years of increasingly responsible property assessment experience at a technician or para-professional level related to mapping/GIS, customer service, exemptions or ownership work depending on area of assignment.

Training: Equivalent to an associate's degree from an accredited college with major course work in business administration, public administration, information technology, accounting, or a related field.

Required License or Certificate:
May need to possess a valid driver's license as required by the position.  Proof of adequate vehicle insurance and medical clearance may also be required.

Knowledge of:

• Principles and practices of a technical function as assigned including mapping, customer service, exemption, or ownership.
• Equipment, tools, and materials used in area of assignment.
• Principles of supervision, training, and performance evaluations.
• Principles of budget monitoring.
• Principles and practices of safety management.
• Pertinent local, State and Federal laws, ordinances and rules including the Revenue and Taxation Code.

Ability to:

• Organize, implement, and direct assigned staff performing mapping, customer service/exemptions or ownership activities.
• On a continuous basis, know and understand all aspects of the job; intermittently analyze work papers, reports, and special projects; identify and interpret technical and numerical information; observe and problem solve operational and technical policy and procedures; understand, recall and explain related laws, codes, programs, and procedures; work under time pressure and complete a high volume of tasks; focus on a single task for long periods of time.
• On a continuous basis, sit at a desk for long periods of time and stand for long periods of time in the field or at the counter to answer questions of the public. Intermittently walk, twist, stand, kneel, stoop, climb and bend in the field or to reach office equipment; perform simple and power grasping, pushing, pulling  and fine manipulation; intermittently write or use a keyboard to communicate; see with sufficient visual acuity to perform essential job functions related to property tax assessments and cost estimates, and lift light weight.
• Interpret and explain pertinent County and department policies and procedures.
• Assist in the development and monitoring of an assigned program budget.
• Develop and recommend policies and procedures related to assigned operations.
• Establish and maintain effective working relationships with those contacted in the course of work.
• Communicate clearly and concisely, both orally and in writing.
• Supervise, train, and evaluate assigned staff.