Placer County

(Unclassified)

To plan, organize, direct, and manage the activities and day-to-day operations of the Risk Management Division with the County Executive Office and to provide highly complex staff assistance to higher level management staff or the County Executive Officer or their designee.

Receives general direction from higher level management staff. 

Exercises direct supervision over management, supervisory, professional, technical and clerical staff.

• Manage and direct the Risk Management Division of the County Executive Office.
• Develop the goals and objectives of the Risk Management Division; develop and implement policies and procedures.  Research and prepare analysis or recommendations for the implementation of countywide programs, initiatives, and/or notifications.
• Prepare the budget for the Risk Management Division; assist in budget implementation; participate in the forecast of funds needed for additional insurance programs, claims management, staffing, equipment, materials, and supplies; administer the approved budget.
• Recommend the appointment of staff; provide or coordinate staff training; conduct performance evaluations; implement discipline procedures as requested; maintain high standards necessary for the efficient and professional operation of the Risk Management Division.
• Develop and manage information systems to maintain timely and accurate records of losses and risk related costs and information.
• Administer the General Liability program including claims administration, administration of the self-insurance fund, and loss prevention; evaluate and analyze damages pertaining to claims within authorized limit as appropriate; recommend settlement or rejection as appropriate.  Negotiate and authorize settlements with assigned authority.
• Confer with County Counsel on legal issues affecting County exposure to risk; collaborate with County Counsel and outside Attorney representation on litigated claims.
• Coordinate and prepare claims for presentation to the Board of Supervisors for rejection or payment authority.
• Evaluate proposed insurance contracts; review bid proposals and contracts for outside contract work or services necessary to implement and continue the risk management program.
• Prepare operational and risk reports accompanied by management analysis and recommendations.
• Administer and provide investigation services related to general liability claims and other special investigations as required.
• Recommend and implement section goals and objectives; establish performance standards and methods for general liability claims administration and investigation services; develop and implement policies and procedures.
• Plan, develop, and oversee the work of staff and third-party administrators involved in general liability administration and investigation services.
• Evaluate operations and activities of assigned unit including the analysis of exposure information, identifying risk occurrences, and projecting financial consequences of losses.
• Oversee inspections of County facilities; recommend improvements, procedural changes, and purchases to correct identified accessibility concerns.
• May act as the Americans with Disability Act Officer for the purposes of determining public accessibility to County buildings and facilities.
• Represent the County at meetings, administrative hearings, and small claims court hearings.
• Build and maintain positive working relationships with co-workers, other County employees and the public using principles of good customer service.
• Answer questions and provide information to the public; investigate complaints and recommend corrective action as necessary to resolve complaints.
• Perform related duties as assigned.

Experience and Training
Any combination of experience and training that would provide the required knowledge and abilities is qualifying.  A typical way to obtain the required knowledge and abilities would be:

Experience: Six (6) years of increasingly responsible experience in safety, insurance, or public entity liability administration or claims adjustment, including two (2) years of management or administrative responsibility.

Training: Equivalent to a bachelor's degree from an accredited college or university with major course work in business or public administration, risk management or a related field.

Required License or Certificate:

• Some positions may be required to possess an Insurance Adjustor's license issued by the State of California Department of Consumer Affairs.
• May need to possess a valid driver's license as required by the position.  Proof of adequate vehicle insurance and medical clearance may also be required.

Knowledge of:

• Principles and practices of general liability program administration, including government tort claims procedures under California law.
• Principles and practices of investigative techniques, evidence preservation and accident reconstruction.
• Pertinent local, state and federal rules, regulations and laws relating to general liability.
• Modern office procedures, methods, and computer equipment.
• Principles and practices of research, analysis and management.
• Budgeting procedures and techniques, including administration of special funds.
• Principles of supervision, training and performance evaluations.
• Principles and practices of work safety.

Ability to:

• On a continuous basis, know and understand all aspects of the job; read, analyze, understand, identify, interpret, recall, apply, and explain office programs, operations, reports, business process systems and procedures, special projects, analytical and statistical information, and federal, state, and local laws, policies, and regulations; observe and analyze situations and determine proper course of action; work under time pressure and complete a high volume of tasks with frequent interruptions; manage multiple tasks and projects simultaneously and quickly switch between tasks; focus on a single task for long periods of time.
• On a continuous basis, sit at desk for long periods of time.  Intermittently walk, stand, bend, squat, climb, kneel, twist, bend and reach to access equipment and to perform field investigations; perform simple grasping and fine manipulation; speak, use telephone, and write or use a keyboard to communicate; see with sufficient acuity to read characters and decipher colors on a computer screen and in the field; see, hear, and speak with sufficient acuity to examine, assess, and communicate in the field and perform essential job functions; and lift light weight.
• Organize, implement, and direct general liability and investigation services operations/activities.
• Interpret and explain pertinent County and division policies and procedures.
• Perform the most complex work of the unit.
• Develop and monitor program budget.
• Develop and recommend policies and procedures related to assigned operations.
• Establish and maintain effective working relationships with those contacted in the course of work.
• Communicate clearly and concisely, both verbally and in writing.
• Supervise, train and evaluate assigned staff.