Information Technology Manager

The Information Technology Manager is an Unclassified position and, as such, serves at the pleasure of the Appointing Authority. This management position recommends priorities for Department resources and exercises direct supervision over management, supervisory, professional, and technical personnel. This position reports to the Chief Information Officer and has senior management responsibility for planning, organizing, and directing the day-to-day operations for the IT Service Desk, Systems Administration, and Geographic Information Systems.  

Responsibilities include the development of short- and long-range plans to deliver program objectives, operational process improvement, administration of the unit’s budget of $9.9 million, management oversight of 23 professional and technical staff members, development and implementation of policies and procedures, procurement of various technology-related items, business development, outreach to partners and customers, and technology-related strategic planning.  

This position oversees the administration of server and desktop hardware, virtualization software, operating systems, cloud infrastructure, and disaster recovery systems.  This role is also responsible for managing the IT Service Desk including first- and second-tier technical support for incidents, service requests, change notifications, county-wide PC deployments, and any related communications. The position is responsible for overseeing the county-wide GIS program and maintaining collaborative working relationships with various departments. 

Placer County offers a comprehensive benefits package to employees. The following information represents benefits currently available to permanent Placer County employees and may be subject to change. Applicants should inquire as to the most current benefit package during hiring interviews or by contacting the Human Resources Department.

Click here to view Management benefits

For more information regarding the benefits Placer County has to offer please visit Placer County's Human Resources website.

(Unclassified)

To plan, organize, direct and manage the activities of an Information Technology operation including the operations of the computer network, systems analysis and development or acquisition, and computer installations and support; to coordinate activities of the Information Technology operations with other divisions and departments; and to provide highly complex staff assistance to assigned management.

Receives administrative direction from assigned management.

Exercises direct supervision over supervisory, professional, technical, and clerical personnel.

Duties may include, but are not limited to, the following:

• Develop and implement divisional goals, objectives, policies and procedures.
• Plan, organize and direct assigned information systems activities including planning, implementation, support and troubleshooting.
• Evaluate and prepare recommendations on requests for systems development and equipment or the feasibility of computer applications.
• Coordinate communications and working relationships with internal customers, outside service providers and other agencies.
• Provide oversight and coordination of emergency response capability for computer service on a 7-day, 24-hour basis.
• Direct, oversee and participate in the development of the Information Technology operations work plan; assign work activities, projects and programs; monitor work flow; review and evaluate work products, methods and procedures.
• Prepare the Information Technology operations budget; assist in budget implementation; participate in the forecast of funds needed for staffing, equipment, materials and supplies; administer the approved budget.
• Recommend the appointment of personnel; provide or coordinate staff training; conduct performance evaluations; recommend discipline; implement discipline procedures as directed; maintain discipline and high standards necessary for the efficient and professional operation of the Division.
• Build and maintain positive working relationships with co-workers, other County employees and the public using principles of good customer service.
• Represent the Division to outside agencies and organizations; participate in outside community and professional groups and committees; provide technical assistance as necessary.
• Research and prepare technical and administrative reports; prepare written correspondence.
• Provide advice to personnel of the Division and other County Departments on future Information Technology direction based upon knowledge and industry trends and standards.
• Perform related duties as assigned.

It is the responsibility of applicants to identify in their application materials how they meet the minimum qualifications listed below.

Experience and Training
Any combination of experience and training that would provide the required knowledge and abilities is qualifying.  A typical way to obtain the required knowledge and abilities would be:

Experience: Five years of increasingly responsible experience in Information Technology involving direct experience in systems development, programming and/or operations; including two years of supervisory responsibility.

Training: Equivalent to a Bachelor's degree from an accredited college or university with major course work in computer science, information systems, telecommunications management, business administration, public administration or a related field.  A Master's degree is desirable.

Required License or Certificate:
May need to possess a valid driver’s license as required by the position.  Proof of adequate vehicle insurance and medical clearance may also be required.

NOTE: Applicants receiving their degree outside the United States must submit proof of accreditation by a recognized evaluation agency.

• Principles and practices of computer systems operation and support in an open systems environment for operating systems, server equipment and networks.
• Local and wide area data communications.
• Principles and practices of leadership, motivation, team building and conflict resolution.
• Pertinent local, State and Federal rules, regulations and laws.
• Principles and practices of policy development.
• Principles and practices of organizational analysis and management.
• Budgeting procedures and techniques.
• Principles and practices of supervision, training and personnel management.

• Organize and direct the operations of an Information Technology function.
• Manage and coordinate the technical operations and troubleshooting for complex, networked information technology equipment and systems.
• On a continuous basis, analyze budget and technical reports; interpret and evaluate staff reports; know laws, regulations and codes; observe performance and evaluate staff; problem solve Division related issues; remember various rules; and explain and interpret policy. 
• On a continuous basis, sit at desk and in meetings for long periods of time.  Intermittently twist to reach equipment surrounding desk; perform simple and power grasping, pushing, pulling and fine manipulation; and lift heavy weight; use telephone and communicate through written means.
• Perform the most complex work of assigned division.
• Analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals.
• Gain cooperation through discussion and persuasion.
• Interpret and apply County and Department policies, procedures, rules and regulations. 
• Prepare and administer a budget.
• Supervise, train and evaluate personnel.
• Analyze and prepare technical reports.
• Read and comprehend technical reports and diagrams.
• Manage multiple tasks.
• Organize and manage multiple priorities.
• Work with various cultural and ethnic groups in a tactful and effective manner.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain effective working relationships with those contacted in the course of work.
• Maintain the confidentiality of information.

Prior to the date of hire, applicants must undergo a fingerprint test by the Department of Justice, pass a medical examination (which may include a drug screening and possibly a psychological evaluation), sign a constitutional oath, and submit proof of U.S. citizenship or legal right to remain and work in the U.S.  For some positions, applicants may also be required to submit proof of age, undergo a background investigation (which may include a voice stress analysis and/or a polygraph), and/or be bonded. Additionally, positions in law enforcement classifications and those supporting law enforcement functions will be required to complete a conviction history questionnaire prior to or during the interview process. Applicants for positions with access to Medi-Cal billing software or who are licensed providers must clear the Federal Exclusion List, credentialing, and social security verification. Failure to clear these requirements may result in an employment offer being withdrawn.

Thank you for your interest in employment with Placer County. Placer County is an equal opportunity employer and is committed to an active nondiscrimination program. It is the stated policy of Placer County that harassment, discrimination, and retaliation are prohibited and that all employees, applicants, agents, contractors, and interns/volunteers shall receive equal consideration and treatment. All terms and conditions of employment, including but not limited to recruitment, hiring, transfer, and promotion will be based on the qualifications of the individual for the positions being filled regardless of gender (including gender identity and expression), sexual orientation, race (including traits historically associated with race, including, but not limited to, hair texture and protective hairstyles such as braids, locks, and twists), color, ancestry, religion (including creed and belief), national origin, citizenship, physical disability (including HIV and AIDS), mental disability, medical condition (including cancer or genetic characteristics/information), age (40 or over),  marital status, military and/or veteran status, sex (including parental status, pregnancy, childbirth, breastfeeding, and related medical conditions), political orientation, or any other classification protected by federal, state, or local law. Please contact the Human Resources Department at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation.

For questions regarding this recruitment, please contact Jennifer Tucker, Administrative Technician, at JMTucker@placer.ca.gov or (530) 886-4667.