This supplemental questionnaire is the examination for this recruitment. The supplemental questionnaire is the only item used to determine your examination score.
By continuing in this examination process, you are certifying that all information provided in the supplemental questionnaire is true to the best of your knowledge.
I have read and understood the above instructions.
Section I - Relevant Training and Experience (Scored)
Select the response that best corresponds with your relevant training or experience for the following statements.
Please note that indicating no training or experience in a specific area will not automatically disqualify you from participating in this recruitment.
1.
Performing specialized duties in support of information technologies including applications, networks, business processes, and related technology areas.
I have no experience performing this task.
I have 12 months or less of experience performing this task.
I have 1 to less than 3 years’ experience performing this task.
I have 3 to less than 5 years’ experience performing this task.
I have more than 5 years’ experience performing this task.
If you indicated experience, please describe below:
2.
Installing, administering, troubleshooting, and resolving issues with commercial, off-the-shelf, and vendor-developed applications.
I have no experience performing this task.
I have 12 months or less of experience performing this task.
I have 1 to less than 3 years’ experience performing this task.
I have 3 to less than 5 years’ experience performing this task.
I have more than 5 years’ experience performing this task.
If you indicated experience, please describe below:
3.
Using Dameware, SCCM, ServiceNow, or other IT Service Desk Support Tools.
I have no experience performing this task.
I have 12 months or less of experience performing this task.
I have 1 to less than 3 years’ experience performing this task.
I have 3 to less than 5 years’ experience performing this task.
I have more than 5 years’ experience performing this task.
If you indicated experience, please describe below:
4.
Setting up user access permissions, including adding, changing, or troubleshooting users, calendars, and groups in an Active Directory.
I have no experience performing this task.
I have 12 months or less of experience performing this task.
I have 1 to less than 3 years’ experience performing this task.
I have 3 to less than 5 years’ experience performing this task.
I have more than 5 years’ experience performing this task.
If you indicated experience, please describe below:
5.
Installing, upgrading, troubleshooting, and restoring hardware, OS, and Windows Endpoint Support applications.
I have no experience performing this task.
I have 12 months or less of experience performing this task.
I have 1 to less than 3 years’ experience performing this task.
I have 3 to less than 5 years’ experience performing this task.
I have more than 5 years’ experience performing this task.
If you indicated experience, please describe below:
6.
Managing vendor and contract support projects and staff.
I have no experience performing this task.
I have 12 months or less of experience performing this task.
I have 1 to less than 3 years’ experience performing this task.
I have 3 to less than 5 years’ experience performing this task.
I have more than 5 years’ experience performing this task.
If you indicated experience, please describe below:
7.
Providing technical guidance and training to IT customers, i.e., clerical and professional staff.
I have no experience performing this task.
I have 12 months or less of experience performing this task.
I have 1 to less than 3 years’ experience performing this task.
I have 3 to less than 5 years’ experience performing this task.
I have more than 5 years’ experience performing this task.
If you indicated experience, please describe below:
8.
Creating and maintaining documentation for IT teams including technical configurations, process development, operational support procedures and workflows, and IT training documentation.
I have no experience performing this task.
I have 12 months or less of experience performing this task.
I have 1 to less than 3 years’ experience performing this task.
I have 3 to less than 5 years’ experience performing this task.
I have more than 5 years’ experience performing this task.
If you indicated experience, please describe below:
9.
Leading and coordinating a team of IT Field staff for endpoint support projects such as new equipment deployments or upgrades.
I have no experience performing this task.
I have 12 months or less of experience performing this task.
I have 1 to less than 3 years’ experience performing this task.
I have 3 to less than 5 years’ experience performing this task.
I have more than 5 years’ experience performing this task.
If you indicated experience, please describe below:
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