Friday, April 19, 2024
Transcom Worldwide NA - Customer Service Agent
Post-Hire Training
Recruitment #10-81-01
Company | Transcom Worldwide NA |
---|---|
Date Opened | 6/30/2022 2:45:00 PM |
Filing Deadline | 7/27/2022 11:59:00 PM |
Location | Greenville, SC |
Introduction
in cooperation with
Greenville Technical College
is assisting with the recruitment and
training for
Do you want to grow your career with a company that rewards
your hard work?
Do you want to improve your work / life balance
● Paid Vacation Time
● Computer equipment provided
● Remote to start, but onsite will be required after the first two months
● Great Work/Life Balance while developing your career
● Full gym - free to employees
● On-site market
● Free coffee
● Food trucks on designated days
● Work in a highly structured environment with
strict adherence to your assigned full-time schedule taking high-volume inbound
calls from customers.
● Paid Vacation
● Health Benefits for you and your family
● Ability to develop your skills and grow your
career
● Career advancement
● On-site market
● Free coffee
● Food trucks on designated days
● Comfortably navigate multiple applications to
research solutions
● Multitask in systems while patiently providing
step-by-step instructions
● Calmly provide conflict resolution and navigate
frustrated customer situations
● Work independently with discipline and
motivation to succeed in a call center environment
● Work at a desk, wearing a wired headset, while
talking to customers in a high-volume, fast-paced, and sometimes stressful
environment
● Computer for this role is provided by Transcom
● 401(k) Investment options with employer match opportunities
● Employee Assistance Program
● An opportunity to work for a company passionate
about people
● Full gym - free to employees
● On-site market
● Free coffee
● Food trucks on designated days
● High School Diploma, or equivalent
● Able to successfully pass a criminal background
check
● Work at home for approximately two months, and
then transition into the Greenville office.
● Able to work a full-time work week of 32-40
hours, with overtime opportunities as needed
● Able to maintain 100% strict adherence to the
assigned schedule
● Able to work a variety of shifts, including:
evenings, weekends, and holidays
● Able to work full-time hours, with reliable
attendance, as outlined in the assigned schedule
● Strong computer knowledge, including ability to
accurately type at least 30 wpm
● Excellent English written and verbal
communication skills
● Courteous and friendly with high level of
professionalism
● Willingness to follow procedures and adhere to
policies
● Able to multitask applications while talking to
customers on the phone
●
Able to thrive in a fast-paced work environment
● Able to actively listen to customer needs and
demonstrate empathy
● Ability to work in an environment where you must
sit, reach, communicate (verbally and electronically), type, read, multitask,
and concentrate in a prolonged setting.
● Previous call center experience preferred
You will be taken to another site to
submit your application.
Please
complete the application in its entirety.
An Equal Opportunity Employer