Transcom Worldwide NA - Customer Service Agent

Post-Hire Training

Recruitment #10-81-01


in cooperation with

Greenville Technical College 
 is assisting with the recruitment and training for


 Do you love helping people and sharing your knowledge? 

 Do you want to grow your career with a company that rewards your hard work? 

 Do you want to improve your work / life balance


Join our Transcom family as a Customer Service Agent!


In this full-time employee role, you’ll support our client’s customers with locating offices for patients, scheduling new appointments, canceling or changing a scheduled service, and answering patient questions. In addition, you’ll also make outbound calls for appointment confirmations and rebookings. You'll support them with these services through phone, email, chat, and/or text. 
   ●   Benefits - Medical, Dental, Vision, 401(k) 
   ●   Paid Vacation Time 
   ●   Computer equipment provided 
   ●   Remote to start, but onsite will be required after the first two months 
   ●   Great Work/Life Balance while developing your career 
   ●   Full gym - free to employees
   ●   On-site market 
   ●   Free coffee 
     ●   Food trucks on designated days


We’ve got an exciting career opportunity for you, if you can:


     ●   Effortlessly engage with callers, actively listen, analyze their need, and provide superior service 
        Comfortably navigate multiple applications to research solutions 
        Multitask in systems while patiently providing step-by-step instructions 
        Calmly provide conflict resolution and navigate frustrated customer situations 
        Work independently with discipline and motivation to succeed in a call center environment 
     ●   Work in a highly structured environment with strict adherence to your assigned full-time schedule taking high-volume inbound calls from customers. 
        Work at a desk, wearing a wired headset, while talking to customers in a high-volume, fast-paced, and sometimes stressful environment


What's In It For You?


    ●   Position as a Transcom employee (not an independent contractor) 
       Computer for this role is provided by Transcom 
    ●   Paid Vacation 
    ●   Health Benefits for you and your family 
       401(k) Investment options with employer match opportunities 
       Employee Assistance Program 
    ●   Ability to develop your skills and grow your career 
       An opportunity to work for a company passionate about people 
    ●   Career advancement 
       Full gym - free to employees 
       On-site market 
       Free coffee
         Food trucks on designated days




     ●   At least 18 years or older 
     ●  High School Diploma, or equivalent 
     ●   Able to successfully pass a criminal background check 
     ●   Work at home for approximately two months, and then transition into the Greenville office. 
     ●   Able to work a full-time work week of 32-40 hours, with overtime opportunities as needed 
     ●   Able to maintain 100% strict adherence to the assigned schedule 
     ●   Able to work a variety of shifts, including: evenings, weekends, and holidays 
     ●   Able to work full-time hours, with reliable attendance, as outlined in the assigned schedule 
     ●   Strong computer knowledge, including ability to accurately type at least 30 wpm 
     ●   Excellent English written and verbal communication skills 
     ●   Courteous and friendly with high level of professionalism 
     ●   Willingness to follow procedures and adhere to policies 
     ●   Able to multitask applications while talking to customers on the phone 
     ●   Able to thrive in a fast-paced work environment 
     ●   Able to actively listen to customer needs and demonstrate empathy 
     ●   Ability to work in an environment where you must sit, reach, communicate (verbally and electronically), type, read, multitask, and concentrate in a prolonged setting. 
     ●   Previous call center experience preferred


Location On-site


You will work-from-home for approximately two months, and then transition to the Greenville, SC site. It is a requirement to work from the site: 650 Executive Center Dr. Greenville, SC 29651


About Transcom


Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers and work-at-home agents. We are 28,000 customer experience specialists at over 60 contact centers across 25 countries, delivering services in 33 languages to international brands in various industry verticals.


We are the voice of our clients. We are Transcom.


We are growing our virtual footprint in North America and currently hiring for our new site located in Greenville SC. Be one of the first to work at our beautiful and conveniently-located office. Lots of amenities including, gym, mini market, and free coffee for all employees. We are just minutes from downtown off Roper Mountain Rd. We also provide an open and comfortable work space for your breaks and lunches. Property Management has food trucks on-site twice a week.


We are passionate about people and look forward to meeting you!


You will be taken to another site to submit your application. 
Please complete the application in its entirety.



An Equal Opportunity Employer