Pet Supplies Plus, LLC - Operations Supervisor

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Recruitment #10-824-05


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Pet Supplies Plus is focused on making it easier to get better products for your pet. With over 620 locations in 39 states, the stores have a streamlined design making it easy to navigate a wide assortment of natural foods, hard goods and pet services. Friendly, knowledgeable staff get to know each pet and their owner by name and provide playful store experiences to remind them just how fun it is to own a pet. Pet Supplies Plus stores are large enough to house an incredible variety of food and equipment, yet small enough to still feel neighborly.

Pet Supplies Plus is ranked No. 20 overall in Entrepreneur Magazine's 2022 Franchise 500® list and is the Top Full-Service Pet Supplies Franchise for its exceptional performance in areas including financial strength and stability, growth rate and system size. For more information, please visit

Potential employment opportunities exist for:

Operations Supervisor   


We are looking for future leaders of the pack for our new Distribution Center coming to Orangeburg, South Carolina! 

Along with regular assigned duties, we look for people who want to take on special projects and stretch assignments to grow and develop with the organization. This role offers the opportunity to launch a rewarding career in Supply Chain Operations at Pet Supplies Plus. 

The Operations Supervisor – is a key role on the Pet Supplies Plus operations team.  The Operations Supervisor is a supervisory level professional role over one of the following departments: Shipping, Receiving, Replenishment, Mods (Pick and Pack Area), or Pallet Pick (Bulk and Rack Areas). This postion is part of the operations team responsible for managing a team of 20 to 30 team members, ensuring the function of the that department are met. 

Key Responsibilities Include:
  • Directs daily business activity and provides leadership for assigned personnel
  • Ownership of all supply chain functions within assigned area (including Inventory/Quality Assurance, Receiving, Put away, Each Pick/Pack, Bulk Pick/Pack, Shipping)
  • Regular interaction with peers and cross-functional leadership to collaboratively solve problems, drive improvements and efficiencies
  • Accountable for daily work assignments of all regular and temporary labor to meet or exceed customer SLAs while minimizing labor costs
  • Provides leadership and guidance to all staff for continual improvement of key functions and activities to improve efficiency and meet increasing customer and business demands
  • Understanding of/experience with 5S/ Lean/ Six Sigma
  • Ensure compliance with AIB standards
  • Understand workload planning to ensure efficient use of labor
  • Enforce safety/housekeeping standards to meet AIB standards
  • Ensures labor is balanced across departments as required to meet each day’s business needs, minimize overtime, and reduce labor costs
  • Effectively communicate work task Standard Operating Procedures, convey key information during pre-shift meetings and ensure appropriate shift hand-offs
  • Recommends layout changes to improve velocity, performance and reduces labor costs

Requirements include:
  • A bachelor's degree or equivalent experience
  • 3-5 years warehousing and distribution experience
  • 3-5 years Supervisory experience
  • Able to work flexible shifts/hours
  • WMS, specifically Manhattan WM experience, preferred
  • Interpersonal and conflict resolution skills
  • Experience with PC, RF guns, and printers

For more information or to apply online, click Here.

An Equal Opportunity Employer
Pet Supplies Plus provides equal employment opportunities to all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the company complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment.