Safe-Guard Products International - Claims Support Specialist
Post-Hire Training
Recruitment #11-289-01
| Company | Safe-Guard Products International |
|---|---|
| Date Opened | 9/22/2023 09:45:00 AM |
| Filing Deadline | 10/20/2023 11:59:00 PM |
| Location | Greenville, SC |
Introduction
In cooperation with
Greenville Technical College
is assisting with the recruitment and training for
Safe-Guard Products International is the leading provider of branded vehicle protection products in the finance and insurance space to the automotive, RV, marine and motorcycle/powersports industries. We are a proud partner to Original Equipment Manufacturers (OEMs), top retailers, and independent agents across the United States and Canada. In nearly thirty years, we have grown to power a client roster of over 50 leading protection brands and protect over 16 million consumers under Safe-Guard contracts. Our success is driven by over 700 employees, who serve over 12,000 dealers and support contract holders across the U.S. and Canada.
Safe-Guard continues to experience dynamic growth and has earned a stellar reputation from our clients, dealers, and peers by providing: 1) the highest quality protection products in the industry, 2) a broad platform of branded product, technology, marketing, and training solutions, and 3) an unwavering commitment to uncomplicated care and customer service.
Potential employment opportunities exist for:
Claims Support Specialist
- Handle claims related calls per work schedule performing within defined metrics
- Order inspection when applicable
- Follow proper claims procedures as outlined in training and feedback provided by QA or Supervisor
- Master understanding of clients, agents, and contract terms and conditions
- Understand exceptions based upon dealership, agent, or client as noted in system
- Escalate issues to team lead, supervisor, or managers when unable to de-escalate
- Notify Supervisor when possible fraud is suspected
- Participate in all training as required to perform the duties of the role
- Keep record of the phone call and transmits claim form to Dealership or Repair Facility
- Drive the status of the claim within the Safe-Guard system
- Receive documentation and organize by claim number
- Order an appraisal when claim is over threshold amount or possible fraud
- Send denial letter to customer and copies dealership if necessary
- Send missing information letter to customer if document is missing and copies Dealership if necessary
- Notate the system
- Adhere to Quality Assurance Guidelines
- Prior to sending checks out, must ensure premium is first received from Dealership
- Performs other duties as assigned by the Claims Center Manager or Team Lead
- PDR handling
- High School Diploma
- Minimum 1-2 years of experience in customer service, insurance claims, call/claims center environment. Equivalent combination of education and experience may be considered
- Strong computer skills and the ability to troubleshoot and service policy issues
- Strong interpersonal, analytical and problem-solving skills. Superior verbal/written skills and communications skills.
- Ability to exercise sound judgment when interacting with customers and vendors
- Attention to detail and ability to handle complex situations
- Proficient in Windows and MS-Office Products (Outlook, Word, PowerPoint & Excel)
- High attention to detail, good punctuation, spelling, mathematical, grammar, analyze complex-detailed reports
- Must be authorized to work in the U.S
- Must be able to successfully pass a background check
- Experience within Automotive Industry
- College degree
- 2+ years of experience in a high-volume Call Center
- 2+ years of experience in automotive insurance or warranty claims
- 1+ year of experience with in an automotive repair or tech role
- Bilingual or Trilingual with the ability to read, write and speak English and French in a business setting
