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Recruitment #16-XC7-02


THE JOB: Under direction, provide administration, maintenance, troubleshooting, analysis and testing of departmental network and server hardware and software. The current vacancy is with the Network Support unit of the Human Services Department where the primary job focus will be the administration and support of the network servers and infrastructure. This includes Windows servers, Cisco routers and switches, and a new Citrix desktop virtualization environment.

Employment Standards

THE REQUIREMENTS: Any combination of training and experience that would provide the required knowledge and abilities is qualifying. A typical way to obtain these would be:

Equivalent to graduation from college or completion of college level courses in systems analysis, computer science, office automation, information processing, data processing or a closely related field and two years of experience in the analysis, development and implementation of automated office systems,


Three years of experience performing both technical support and training in the use of a wide variety of computer hardware and software for automated office systems which included modifying, reprogramming or interfacing office automation software or application environments.

Knowledge: Working knowledge of the uses and limitations of micro, mini and mainframe computer applications; capabilities, limitations and system requirements of a variety of software packages used to support automated office systems; principles and methods of systems and procedures analysis; office automation programming and command languages and tools used to modify or interface software and hardware; principles and methods of automated records management systems; training design and delivery; principles and techniques of automated information entry, storage and retrieval; and the hardware in the assigned department. Some knowledge of the principles and methods of supervision.

Ability to: Define problem areas, collect and evaluate data, validate conclusions and make appropriate recommendations; design, present and evaluate training; communicate with departmental managers and staff not familiar with data processing and translate their needs into automated office system requirements; analyze business problems and develop office automation applications; read and interpret a wide variety of technical manuals and instructions designed for the operation of computer software and hardware; estimate and meet project time lines; identify and take corrective actions to solve software and hardware problems; communicate effectively both orally and in writing; plan, coordinate and initiate actions necessary to implement recommendations; write clear, concise and detailed instructions and procedures, and prepare systems and programming documentation; and establish and maintain effective working relationships with others.


– 22 days first year, increasing to 37 days after 15 years. Available after six months for vacation and/or sick leave.
HOLIDAYS – 12.5 paid holidays per year.
BEREAVEMENT LEAVE – 3 days paid in California, 5 days paid out-of-state.
MEDICAL PLAN – The County contracts with CalPERS for a variety of medical plans. For most plans, County contributions pay a majority of the premiums for employees and eligible dependents.
DENTAL PLAN – County pays for employee and eligible dependent coverage.
VISION PLAN – County pays for employee coverage. Employee may purchase eligible dependent coverage.
RETIREMENT – Pension formula 2% at age 60 or 2% at age 62 as determined based on provisions of the CA Public Employees’ Pension Reform Act of 2013(PEPRA). Pension benefit determined by final average compensation of three years. County pays a portion of retirement contribution and participates in Social Security.
LIFE INSURANCE – County paid $20,000 term policy. Employee may purchase additional life insurance.
SDI – Employees in the General Representation Unit participate in the State Disability Insurance (SDI) program. This program is funded 100% by employee payroll deductions.
DEPENDENT-CARE PLAN – Employees who make contributions for child or dependent care may elect to have their contributions made utilizing “pre-tax dollars.”
H-CARE PLAN – Employees who pay a County medical premium share of cost may elect this pre-tax program.
HEALTH CARE FLEXIBLE SPENDING ALLOWANCE (HCFSA) – Employees may elect this pre-tax program to cover qualifying health care expenses.
DEFERRED COMPENSATION – A deferred compensation plan is available to employees.
OTHER – Other pay and benefit items apply to certain positions or assignments, such as Bilingual Pay and Night Shift Differential.

Selection Plan

THE EXAMINATION: Your application and supplemental application will be reviewed to determine if you have met the education, experience, training and/or licensing requirements as stated on the job announcement. If you meet these criteria and are one of the best qualified, you may be required to compete in any combination of written, oral and/or performance examinations or a competitive evaluation of training and experience as described on your application and supplemental application. You must pass all components of the examination to be placed on the eligible list. The examination may be eliminated if there are ten or fewer qualified applicants. If the eligible list is established without the administration of the announced examination, the life of the eligible list will be six months and your overall score will be based upon an evaluation of your application and supplemental application. If during those six months it is necessary to administer another examination for this job class, you will be invited to take the examination to remain on the eligible list.

HOW TO APPLY: Apply Online Now!  Click on the link below; or print out an application and supplemental questionnaire and mail/bring them to: Santa Cruz County Personnel Department, 701 Ocean Street, Room 310, Santa Cruz, CA, 95060.  For information, call (831) 454-2600.  Hearing Impaired TDD/TTY -call 711.   Applications will meet the final filing date if received in one of the following ways:  1) In the Personnel Department by 5:00 p.m. on the final filing date, 2) submitted online before midnight of the final filing date.  Following a review for minimum qualifications, applicants who are selected to move forward in the recruitment process will be notified that they must submit a completed conviction history questionnaire in order to continue to the examination phase of the process.

 Women, minorities and people with disabilities are encouraged to apply.  If you have a disability that   
 requires test accommodation, please call (831) 454-2600.

To comply with the 1986 Immigration Reform and Control Act, Santa Cruz County verifies that all new employees are either U.S. citizens or persons authorized to work in the U.S.

Some positions may require fingerprinting and/or background investigation.

NOTE: The provisions of this bulletin do not constitute an expressed or implied contract.

An Equal Opportunity Employer