City and County of San Francisco

Water Service Inspector (#7316)

$50.15-$60.96 Hourly / $8,693.00-$10,567.00 Monthly / $104,312.00-$126,802.00 Yearly


Under general supervision, makes inspections of all types of water services, meters and connections; makes collections from large water consumers; may shut off water supply to enforce payment; connects services to supply water to shipping; investigates complaints regarding water services; and performs related duties as required. Requires responsibility for: carrying out and explaining existing methods, procedures, rules and regulations pertaining to consumer water services; making regular contacts with the general public, property owners, tenants, building managers, general contractors and other building construction representatives for furnishing or obtaining information and explaining specialized matters pertaining to water services; preparing and maintaining regular operating records pertaining to water services. Nature of work involves considerable sustained physical effort with occasional heavy work requiring manual effort and dexterity with frequent exposure to accident and health hazards and somewhat disagreeable elements.

Distinguishing Features

This is the journey level class in the Water Service Inspector series. It is distinguished from the higher level 7317 Senior Water Service Inspector in that the latter has supervisory responsibilities.

Supervision Exercised


Examples of Important and Essential Duties

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list.

1. Investigates complaints and emergency calls pertaining to poor pressure, noises in pipes and fixtures, dirty water, water seepage, bad tastes and odors; determines causes of faults, remedies conditions if possible or makes arrangements for dispatching repair crews, or recommends repairs be made by commercial plumber; inspects buildings and/or blueprints to determine size of service and meter necessary to insure adequate water supply.

2. Removes meters and conducts flow and pressure tests; advises party on premises of results; reinstalls meter.

3. Reads water meters for changes of accounts; turns water on for beginning of new-account; inspects premises for leaks or faulty fixtures; opens pipes on inside and outside of buildings; obtains applications for water service from new 'occupants; collects deposits; notifies party of any faulty conditions found.

4. Makes arrangements for replacement of meters, faulty or noisy; reports faulty pavement adjacent to meter and over service lines; inspects sidewalk areas which have been broken in connection with water service installation or repair; replaces faulty meter box covers; makes reports of all conditions found and actions taken.

5. Acts as special collector for the settlement of delinquent accounts; discontinues services after due notice in an effort to enforce collection; maintains records of amounts collected; reports accounts considered as poor credit risks; discusses high bills, collection procedures and department rules and regulations with consumers.

6. Determines causes of unusual consumption; checks premises as to type of occupancy; contacts owners or agents and interviews consumers to obtain all available information; inspects and tests meters for possible non-operation, irregular operation or other faults; inspects plumbing, piping and fixtures; takes whatever remedial action that might be necessary and makes official report of findings.

7. Acts as water service representative in providing water service to ships at various piers and waterfront locations; goes aboard ship to obtain signatures of responsible officers and confirm request for water; determines quantity of water desired and type of service connections necessary; subsequently disconnects meter and service-hose when service is no longer required; maintains and repairs water hose services, connections, fittings and couplings; makes emergency repairs when necessary; keeps related records of services and work performed.

8. Determines and later verifies that water services have been tapped in designated locations and that service and meters have been installed correctly; in cases of buildings supplied by two or more meters, determines precisely what each meter supplies and checks cross-connections between meters; determines whether or not certain services should be continued, discontinued, abandoned or kept for possible future use.

9. Maintains surveillance of all building construction and street contract work in the city and county and arranges for water service for such work in accordance with department rules; computes charges therefor by use of meters or by calculations, in cases where unmetered service is rendered, and makes required reports; inspects fire hydrants and notifies fire department when hydrants are damaged or not being used properly; investigates illegal use of water from fire hydrants and water department service connections and takes necessary action to stop violations; interprets rules and regulations regarding water usage to contractors, superintendents and engineers.

10. May performs the duties of a meter reader in relieving regular personnel in cases of absences; assigns account numbers to new accounts; uses map book to check tap number locations; makes appropriate entries in field book; takes and records meter readings and computes consumption.

Knowledge, Skills and Abilities

Requires knowledge of: the water distribution system and consumer services; water meters and domestic and commercial plumbing systems and fixtures.

Requires ability to: make detailed and accurate field investigations and determinations; detect faults and remedy conditions found or initiate and recommend alterations and repairs as deemed necessary; deal amiably and favorably with consumers, property owners, tenants, property Tanagers and others, frequently under strained and unfriendly conditions,

Minimum Qualifications

These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification.  Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.


Two (2) years of experience in a water or wastewater agency performing various phases of field and distribution operations including: water sample collection and field analysis, water service inspection and repair, meter readings, investigation of customer complaints, investigation of customer accounts or investigation and enforcement of efficiency codes and standards.

License and Certification:
Possession of a valid California driver’s license



Amended: 7/1/1977; 3/2/2015

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

CLASS: 7316; EST: 1/1/1900; REV: 3/2/2015;