City and County of San Francisco

Under direction, the Senior Airport Communications Dispatcher directs the work of a group of employees on an assigned shift engaged in the dispatching of public safety personnel and equipment and in public address paging and information.

This class is distinguished from the next lower class, 9202 Airport Communications Dispatcher, by its performance as a working supervisor and thorough experience in the operation of a two-way radio and other multi-frequency computerized equipment.

Supervises a group of Airport Communications Dispatchers and is responsible for training and directing subordinates.

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list.

1. Supervises Communications Dispatchers engaged in public safety communication and dispatch services; acts as shift supervisor, responsible for all activities of the Communications Center during their assigned shift.
2. Monitors and reinforces compliance of Airport Communications Center policies, procedures, and federal regulations .
3. Oversees the coordinated responses of multiple emergency services and takes appropriate course of action upon receipt of reports and requests for service.
4. Oversees the communication and operation of both 911 emergency and the non-emergency telephone calls and two-way radio. .
5. Trains new employees in dispatch functions; evaluates in writing, the performance of staff members, sets goals and work plans for dispatchers and makes recommendations as to additional training needs.
6. Assigns to serve as Custodian of Records and receives and processes requests for release of CAD records and audio recordings.
7. Assembles statistical data and prepares operations summaries and manuals; prepares memos and reports; conducts investigations.

Knowledge of: a Public Safety Communication System; standard public safety dispatch operations procedures regarding appropriate responses to Airport, medical, police or fire incidents; emergency communications equipment; and relevant regulations of the Federal Aviation Administration and of the geography of the Airport.

Ability or Skill to: impart required knowledge and skills to subordinates; reason and think clearly, act quickly in emergencies and recognize potential problems to analyze situations accurately and adopt an effective course of action; prioritize and respond to demands from various sources and the flexibility to perform several functions at once; maintain inquisitiveness under adverse conditions; work effectively in situations which require a high degree of emotional and physical self-control; perceive and respond appropriately to the emotional needs of others; speak clearly and concisely in English and to be understood over different types of communication devices; listen and accurately comprehend oral information; supervise and coordinate the activities of a group of Airport Communications Dispatchers; motivate dispatchers to achieve goals; read, write and prepare formal reports in a clear and comprehensive manner; operate radio receivers, transmitters and other communications equipment; type and operate a computer data terminal at 35 wpm (net).

These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification.  Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.

Education:
Possession of a high school diploma or equivalent (G.E.D. or High School Proficiency Examination)

Experience:
Two (2) years of verifiable experience as a public safety (police/fire) dispatcher in a multi-frequency computerized dispatch/communications center.

License and Certification:
Possession and maintenance of a valid POST (Peace Officers Standards and Training) Basic Dispatch certificate.

Substitution:
Completion of a 12 months program equivalent to the City and County of San Francisco's Airport Communications Dispatcher Trainee Program may substitute of one (1) year of the required work experience.

SUPPLEMENTAL INFORMATION
PROMOTIVE LINES From: 9202 Airport Communications Dispatcher
ORIGINATION DATE:	05/28/1965
AMENDED DATE:	01/06/1992 (Retitled); 12/15/00; 05/24/21
REASON FOR AMENDMENT:	To accurately reflect the current tasks, knowledge, skills & abilities, and minimum qualifications.
Business unit(s):	COMMN

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.