9187 Deputy Director II, MTA (Director of Transit)

Recruitment #PEX-9187-903140


The following information describes the civil service classification for which applications are being solicited.
Make sure you read the entire announcement before completing the application form.
The purpose of this announcement is to fill a vacant position in this classification


San Francisco is the second densest city in the United States with 880,000 residents concentrated in a city of only 47 square miles. By 2040, the city is projected to reach 1.1 million residents, an increase of 26 percent. Given this growth and the city’s goal of 80 percent of trips made by sustainable modes (including transit, bicycling, walking and taxi) by 2030, Muni’s role in providing safe, efficient and reliable public transit service has never been more important.

Founded in 1912, the San Francisco Municipal Railway (Muni) is the oldest publicly-owned and operated transit agency in the United States. Today, Muni operates a diverse fleet, which includes: cable cars, historic streetcars, light rail, electric trolley coaches and hybrid buses.

Muni carries more than 200 million trips each year and 26 percent of all daily trips in San Francisco, yet generates less than 2 percent of the city’s transportation sector greenhouse gas emissions, making it the greenest transit fleet of any major North American city. Muni is one of only six North American cities to have received the American Public Transit Association (APTA) Platinum Certification for Sustainability.

Under broad policy direction, the Director of Transit is responsible for providing safe and efficient public transit service as the leader of Muni, the San Francisco Municipal Transportation Agency’s (SFMTA’s) Transit Division.

The Transit Division is comprised of over 4,000 employees who serve the SFMTA’s transit service delivery system. The Division is focused on improving service reliability, upgrading the maintenance of its vehicles and facilities and leveraging the agency’s investments in technology.

The mission of the Transit Division is to provide safe, reliable, clean, accessible and convenient public transportation to any destination in San Francisco.

The Director of Transit:
• Maintains executive management level operational oversight of all transit operations and maintenance functions;
• Guides decisions regarding the provision of public transportation with insight into operational/functional impacts;
• Develops and implements policies, goals and objectives for the Division,
• Manages organizational changes;
• Implements new programs to enhance efficiency and safety;
• Prepares and presents reports to the SFMTA Director of Transportation, the Mayor’s Office, Board of Supervisors and other stakeholder groups on activities, issues and needs of the Division; and
• Represents the SFMTA Director of Transportation at meetings of legislative and regulatory bodies, when necessary; and performs related duties, as assigned.

• Oversees all functions and activities of the Transit Division;
• Provides safe, accessible service for all San Franciscans;
• Ensures compliance with local, state, and federal laws and regulations;
• Directs the development and implementation of goals, strategic plans, policies, procedures and professional standards for work quality, quantity, performance and accountability;
• Assists in the development and execution of actions in support of the SFMTA’s overall strategic plan;
• Evaluates existing transit service and implement actions to enhance operational effectiveness, improve efficiency and maximize system-wide safety performance;
• Develops and implements organizational change initiatives;
• Develops performance measures and promote accountability;
• Directs the development and administration of the Transit Division budget;
• Directs and monitors expenditures in accordance with the approved budget; and
• Directs resource allocation while providing safe and efficient public transit service.

The Director of Transit leads and directs the division’s activities and 4,000+ employees and is responsible for the effective and efficient operations of the seven sections within the Transit Division, including: Bus Maintenance, Maintenance of Way, Rail Maintenance, Operations Support, Transit Administration, Transit Management, Transit Service, Quality Assurance and Transit Capital Programs.

Minimum Qualifications:
Ten years of increasingly responsible administrative and managerial experience in a large public transportation agency, preferably in combined light rail and bus operations; and

A Bachelor’s Degree from an accredited college or university in Business Administration, Public Administration or a related field. Additional qualifying experience may substitute for the required education.

The Ideal Candidate
The ideal candidate will possess exceptional leadership skills and have demonstrated executive-level experience overseeing public transit operations and administrative functions. The candidate will possess strong analytical and abstract reasoning, negotiations and conflict resolution skills. Consistent with the highest level of professional and ethical standards, the candidate will be able to interpret the strategic vision into an operational model, while ensuring transparency and accountability in all aspects of transit service delivery.

The candidate will have the experience to effectively work in and with a high-performance team to manage an environment where diverse and sometimes conflicting interests must be considered. The candidate will also need to establish and maintain effective working relationships with other SFMTA deputy directors, managers, staff, agency board members, elected officials, tenants, community stakeholders, regulatory agencies and SFMTA partners.

The candidate will possess outstanding interpersonal, public communication and presentation skills and have the ability to collaborate, partner and develop solutions, networks and alliances that represents the SFMTA’s interests and foster an inclusive, diverse and engaging workplace.

Location: One South Van Ness Ave, 7th Floor, San Francisco, CA

Appointment Type: Permanent Exempt, Full Time – This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer.

Compensation: The normal annual salary range A is $181,714 to $231,868. Appointment above the maximum of the normal annual salary range (range B, $231,894 to $268,424) may be considered based on documented and substantiated recruitment and retention issues or exceptional skills. A special approval process is necessary for appointment above the normal salary range.

Nature of Work:
The position is subject to 24 hour call-back during emergency situations including nights, weekends and holidays.

City and County of San Francisco employment applications for this position will be accepted through an online process only. A resume and cover letter describing how you meet the qualifications must be attached to the online application. Mailed, hand delivered or faxed applications will not be accepted. Visit www.jobaps.com/sf to begin the application process.

• Click and select 9187 Deputy Director II, MTA (Director of Transit) (PEX-9187-903140)
• Click on “Apply” and read and acknowledge the information
• Click on “I am a New User” if you have not previously registered, or on “I have REGISTERED PREVIOUSLY”
• Follow instructions given on the screen.

To submit resume using the online application:
• Select the “Resume” tab in the online application
• Follow instructions given on the screen

To submit cover letter using the online application:
• Select the “Other” tab in the online application
• Choose “Upload” as your method of submittal
• Click on “Upload Attachment”
• Follow instructions given on the screen

If you are having trouble attaching your resume and cover letter to the online application, you may submit by fax to (415) 581-5120, ATTN: 9187 Deputy Director II, MTA (Director of Transit) (PEX-9187-903140). Résumé will not be accepted in lieu of completing the online application.

Computer kiosks are available for the public from 8:00 a.m. to 5:00 p.m. Monday through Friday to file online applications in the lobby of the Department of Human Resources, 1 South Van Ness Avenue, 4th Floor, San Francisco and in the lobby of SFMTA Human Resources office, 1 South Van Ness Avenue, 6th Floor, San Francisco.

Applicants may be contacted by e-mail. It is their responsibility to ensure that their registered e-mail address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses: (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org).

Upon successful submittal of the application online, the applicant will receive a notification on the screen, as well as in the applicant’s e-mail inbox, acknowledging the receipt of the application by the SFMTA – HR Operations Section. If you are having difficulty submitting your application online, please contact us at (415) 701-4554 between 8:30 a.m. – 12:00 p.m. and 1:00 p.m. - 4:30 p.m. Monday through Friday.

If you have any questions regarding this recruitment or application process, please contact the analyst, Tracy Pon, by telephone at (415) 701-4554 or by email at Tracy.Pon2@sfmta.com.

Applicants may be required to submit verification of qualifying education and experience at any point in the application and/or departmental selection process. Written verification (proof) of qualifying experience must verify that the applicant meets the minimum qualifications stated on the examination announcement. Written verification must be submitted on employer’s official letterhead, specifying dates of employment, types of employment (part-time/full-time), job title(s), description of duties performed, and the verification must be signed by the employer. City employees will receive credit for the duties of the class to which they are appointed. Credit for experience obtained outside of the employee’s class will be allowed only if recorded in accordance with the provisions of the Civil Service Commission Rules. Experience claimed in self-employment must be supported by documents verifying income, earnings, business license and experience comparable to the minimum qualifications of the position. Copies of income tax papers or other documents listing occupations and total earnings must be submitted. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be implemented in order to determine candidates’ qualifications. Only those applicants who most closely meet the needs of the Agency will be invited to participate in the selection process. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview.

Qualified applicants with disabilities requiring reasonable accommodation in the selection process must contact the SFMTA by phone at (415) 701-4554 or, if hearing impaired at (415) 701-5043 (TTY) or in writing to the SFMTA Human Resources, HR Operations Section, 1 South Van Ness Avenue, 6th Floor, San Francisco, CA 94103 (specify Class 9187 - Director of Transit).

Applicants are responsible for updating their email address or mailing address. Contact Information must be updated online at http://www.jobapscloud.com/sf by clicking on “Update My Contact Info” and logging into your account. If updating contact information online, applicants must contact the analyst at (415) 701-4554 immediately to inform them of the change. Failure to do so may result in the loss of eligibility.

Make sure your application and any attachments to the application submitted at the time of filing are complete and accurate and include details on all experience, education, training and other information that qualifies you for this recruitment. Failure to submit a complete and accurate application at the time of filing may result in your ineligibility for this recruitment or inability to receive full credit for scoring purposes. Any new information concerning work experience, education, training and other information that is submitted after the filing deadline may not be used for scoring or considered to determine whether you meet the minimum qualifications.

Copies of Application Documents:
Applicants are encouraged to keep copies of all documents submitted. Submitted documents become a permanent part of the exam records and will not be returned. The hiring department may require applicants to submit the same documents and/or additional documents at a later date.

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Employee Wellness Program
The SFMTA strives to be your employer of choice by providing an environment that supports your personal health & wellbeing with physical, nutritional, mental/emotional and financial resources.

Since 2010, the SFMTA has been providing worksite wellness activities, as well as providing recognition opportunities to those individuals who successfully achieve personal milestones in wellness.

For more details on the Wellness Program, please visit Employee Wellness Program Description page.


Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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