9254 Airport Communications Officer

Recruitment #TEX-9254-901607


Applicants are encouraged to file immediately as this recruitment may close at any time, but no earlier than June 3, 2016.

Appointment Type: Temporary-Exempt Full-time This temporary exempt position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer. In order to be considered for a permanent appointment, incumbent will be required to successfully compete in a Civil Service Examination.

San Francisco International Airport (SFO) is a worldclass, awardwinning airport that serves more than 50 million guests each year. SFO offers nonstop flights to 46 international airports on 35 international carriers. The Bay Area's largest airport also connects nonstop with 72 U.S. cities on 10 domestic airlines.  In 2015, the Airport, an enterprise department of the City & County of San Francisco, accounted for $6.3 billion in business activity and supported nearly 36,400 direct jobs.

SFO’s mission is to provide an exceptional airport in service to our communities and is committed to redefining air travel.  SFO has embarked on the renovation of Terminal 1, the largest project in the Airport’s 10-year, $4.4 billion Capital Improvement Plan. For more information about SFO, visit: http://www.flysfo.com/.

About the position:
The San Francisco International Airport’s Communications and Marketing Department is looking for an innovative, energetic and charismatic individual to join the Communications team as a webmaster and digital content guru.  The successful candidate will join a fast paced, exciting and diverse team tasked with creating world-class digital content and experiences to support the overall Communications & Marketing strategies and messages.

Under general direction, this position is responsible for the planning, implementation and coordination of the online and digital aspects of San Francisco International Airport’s Communication Program. The Communication Program includes creating, updating, editing, and publishing content and messaging for all channels (i.e. print, electronic, web, mobile, broadcast, etc.) and audiences (i.e. internal and external), creating broad public awareness, and understanding and effectively communicating the Airport policies and programs.


The essential functions of the position include:
Manages the day-to-day operation of the Airport's websites and webhosting environments, including all creative, technical, and content-related issues regarding the site.


Manages and administers all Airport websites, mobile applications, web hosting, and related contracts to ensure they are accurate, timely, functioning, fresh, and in compliance with federal, state and local laws and regulations.


Creates and develops informative, user-friendly, customer-focused, and visually compelling websites and mobile-applications for internal and external communications. 


Assists with the creation, proofing, and editing of  content including: writing stories and articles, creating and editing digital images and video, creating and managing the master content calendar for all sites.


Oversees the maintenance of all content on the websites, i.e., updating dynamic and static content, ensuring links function properly, trouble shooting responsive design, testing and signing off on code changes and code pushes, coordinates with various vendors for third party services like translations, and works with technical support staff to ensure vitality, functionality, and security of the site. Coordinates with ITT to ensure proper integration with Airport data services.


Ensures that the website contractors meet all project deadlines, and that the contracted for deliverables are received and meet the satisfaction of Airport staff prior to publication.  


Develops and implements project work plan for future expansion of the sites as well as manages the promotion activities, including the design and on-going implementation of online marketing and public relations campaigns, airline promotions, tenant promotions, customer service kiosk messaging, and Airport services campaigns.


Develops and coordinates a system for engaging with website users through usability testing and direct feedback to ensure the site interactivity reflects the Airport's commitment to customer service, meets universal design principles and delivers a world-class user experience. 


Conducts and reports on website and mobile applications analytics to identify trends in site traffic for potential design improvements and search optimization


Manages the day-to-day operation of Airport's information kiosks, including all creative, technical and content-related issues regarding the site.


Nature of work includes: extensive use of office automation and software applications to facilitate communications activities, including word processing, rich media creation, performing on-line research, maintaining databases and web hosting environments;  prolonged sitting and working off a flat screen monitor to perform analytical research, manipulate and generate reports, create, update, edit, and publish content for print, electronic, web, mobile, broadcast, etc., and create and edit digital images and videos; repetitive hand movements; extensive walking; ability to work effectively with the public, airline industry, governmental agencies, and community organizations and contractors in a tactful, diplomatic manner; ability to identify issues and problem solve; and travel to various local conferences/events as requested.

Minimum Qualifications

These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification.  Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.

1.  Possession of a Bachelor’s Degree from an accredited college or university in Journalism, Communications, Public Administration, Business, or a related field; AND

2.  Four (4) years of experience in Communications, Public/Government Affairs, and/or Community/Corporate Relations or a related field which involved primary duties in editing, creating and planning communications content (i.e. articles, newsletters, press releases, rich media), public speaking, media contact, and/or community contact/liaison; AND

3.  One (1) year of experience managing the content of a Public/Government or Community/Corporate website using a content management system. 

Substitution:  Additional experience as described above may be substituted for the required degree on a year-for-year basis up to a maximum of two (2) years.  Thirty (30) semester units or forty-five (45) quarter units equal one (1) year.


A. Incumbents in this class must work “on-call” assignments, which involve around-the-clock, weekend and holiday work.  Due to the nature of this work, mandatory overtime is sometimes required.

B. This position may require additional specialty work experience in such areas as Museums, Information Technology and Telecommunications, Business (Revenue Development and Management), Environmental Affairs, etc.



The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring.

·        Strong oral and written communication skills.

·        Experience using Drupal as a content management system.

·        Experience using a digital asset management systems like Widen.

·        Project Management experience

·        Experience working with creative and web development agencies

Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process. 

How To Apply

Applications for City and County of San Francisco jobs are being accepted through an online process.  Visit www.jobaps.com/sf to begin the application process. 

  • Select the 9254 Airport Communications Officer
  • Click on "Apply" and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered or “I have Registered Previously”
  • Follow instructions given on the screen

Computer kiosks are located in the lobby of the Department of Human Resources, 1 South Van Ness, 4th Floor, San Francisco, CA 94103 or the Airport Commission Human Resources at 710 N. McDonnell Rd., 3rd Floor, San Francisco, CA  94128 for use by the public to apply for City jobs.  The hours of operation are from 8:00 a.m. to 5:00 p.m., Monday through Friday.
Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com).


Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.
All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.
Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores. If you have any questions regarding this recruitment or application process, please contact the exam analyst, Terri Yee at (650) 821-2003 or via e-mail at


Resumes may be attached to the application; however, resumes will not be accepted in lieu of a completed City and County of San Francisco application.
All applicants may be required to submit verification of qualifying education and experience at any point in the application, examination and/or departmental selection process.  Failure to provide the required verification when requested may result in rejection of application and/or removal from eligibility for referral and appointment in this class.  Verification may be waived if impossible to obtain. The applicant must submit a signed statement explaining why verification cannot be obtained. Waiver requests will be considered on a case-by-case basis.
NOTE:  Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification from this and future job opportunities with the City and County of San Francisco.

Selection Procedures

The selection procedure will include evaluation of applications and the supplemental questionnaire in relation to minimum requirements.  Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate qualifications of candidates. Only those applicants who most closely meet the needs of the Agency will be invited to participate in the selection process. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview. 


Supplemental Questionnaire Evaluation

Applicants will be prompted to complete a Supplemental Questionnaire as part of the online application process. All applicants must complete the Supplemental Questionnaire and it must be submitted with the application by the final filing deadline. The information provided on the Supplemental Questionnaire must be consistent with the information on the application and is subject to verification. Applicant responses to the Supplemental Questionnaire will be used to assist in determining if you meet the minimum qualifications.


Transportation Security Administration (TSA) Security Clearance:
Candidates for employment with the San Francisco Airport Commission are required to undergo a criminal history check, including FBI fingerprints, and Security Threat Assessment in order to determine eligibility for security clearance and may be required to undergo drug/alcohol screening.  Per Civil Service Commission Rule Section 110.9.1, every applicant for an examination must possess and maintain the qualifications required by law and by the examination announcement for the examination.  Failure to obtain and maintain security clearance may be basis for termination from employment with the Airport Commission. More information can be found at: http://www.sfdhr.org/index.aspx?page=20#transportationsecurity  

Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates applying for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates applying for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Reasonable Accommodation Request:
Applicants with disabilities who meet the minimum eligibility requirements of a job announcement can find information on requesting a reasonable accommodation at
General Information Concerning City and County of San Francisco Employment Policies and Procedures:
Important Employment Information for the City and County of San Francisco can be obtained at
or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:
Applicants are advised to keep copies of all documents submitted.  Submitted documents become a permanent part of the exam record and will not be returned.  The hiring department may require applicants to submit the same documents and/or additional documents at a later date.

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Issued: 5/20/2016

Micki Callahan, Human Resources Director
Department of Human Resources
Recruitment ID #:  TEX-9254-901607
Airport /TY/(650) 821-2003


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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