9920 Public Service Aide - 2019 Career Connect: College Track

Recruitment #TEX-9920-903357


Appointment Type: Temporary-Exempt/As-Needed - Temporary exempt as-needed appointments may not exceed 1040 hours within a continuous 12-month period.


The Department
SFO is a world-class, award-winning airport that served more than 57 million guests in fiscal year 17/18. SFO offers non-stop flights to 50 international cities on 44 international carriers. The Bay Area's largest airport also connects non-stop with 85 U.S. cities on 12 domestic airlines. In fiscal year 16/17, the Airport, an enterprise department of the City & County of San Francisco, accounted for $8.4 billion in business activity and supported nearly 43,000 direct jobs.

SFO’s mission is to provide an exceptional airport in service to our communities and is committed to redefining air travel. SFO is renovating Terminal 1: The Harvey B. Milk Terminal, the largest capital project in the Airport’s $7.3 billion Ascent Program. For more information, visit www.flysfo.com. You can also watch this video about careers at SFO.

                                                    CAREER CONNECT - COLLEGE TRACK

ABOUT CAREER CONNECT COLLEGE TRACK (up to 20 hours per week, $20.41/hour):

  • 10-month paid internship that allows youth ages 18-25 the opportunity to gain on-the-job training while also attending a local community college or university. The goal of Career Connect: College Track is to allow students to work and go to school while also increasing their ability to get and keep a job.
  • Interns can work up to 20 hours per week Monday-Friday between the hours of 8am-5pm. Having a Monday/Wednesday/Friday or Tuesday/Thursday school schedule is advised but not mandatory. Keep this in mind if you are currently registering for courses.
  • Interns in our training programs are hired as temporary employees of the City and County of San Francisco in the 9920 Assistant to Professional series.
  • Interns attend a paid SFO orientation with the Office of Economic and Community Development. Trainings topics include: communication, money management and credit building, the college transfer or graduation process, and career and goal planning sessions. All interns also receive training in Microsoft Excel, Powerpoint, and Outlook. There are paid opportunities to take more computer classes as an intern. During orientation interns work between 15-20 hours per week.
  • After successful completion of the orientation interns are placed in their SFO Host Office. SFO Host Office sites have included Reprographics, Contracts Administration Unit, SFPD: Airport Bureau, the Security Access Office, Custodial Services, Human Resources, Business and Finance, Terminal Systems, and more! Each intern’s host office is determined by SFO Internships staff.
  • In addition to working in their host office, interns will also work with the SFO Internships team to develop life skills around money management, communication, housing and transportation, and job readiness.  BART tickets/transit tokens are provided to interns in good standing. Through a partnership with MyPath, a financial education program, interns must save 10% of their paycheck as part of the SFO Internship. This money is returned to them when they complete the program.
  • AFTER COLLEGE TRACK: Transition to SFO Employment with one of the tenant businesses.  Interns are evaluated throughout their internship by all levels of SFO Internships staff and their SFO Mentors at their host office.  Interns that successfully complete the College Track internship are provided transition services in seeking employment with private companies at SFO, as well as positions outside of the airport. Past SFO Interns have transitioned to positions such as Ramp Agents, Customer Service Associates, Baristas, Food Service Workers, Bag Wrappers, etc. The average wage for an employee at an airport company is $17/hour.
  • Permanent or long-term employment with the Airport, Airport Commission or the City and County of San Francisco is not promised or guaranteed by this program. 


Minimum Qualifications



Applicants must:

  • Be between the ages of 18-25.
  • Be enrolled in 6 or more units at a local community college or university for the Fall 2019 semester.
  • Have a high school graduation diploma, graduation equivalent degree (G.E.D.) or California high school proficiency certificate.
  • Have a valid social security number at the time of applying for this position.
  • Have no felony for the last 10 years.
  • Have the ability to work up to 20 hours per week Monday-Friday between the hours of 8am-5pm.
  • Priority for this internship will be given to current or former San Francisco residents. Residents of other local counties may apply.

Please Note:

  • College transcripts or proof of registration (unofficial transcripts are accepted) must be uploaded with your application. If you are currently registered for next semester, transcripts will be required at the time of your interview.
  • This internship takes place from August 2019 through June 2020 - priority will be given to those who are able to work the full duration of the internship program. If you are a student outside of the Bay Area, or just here for the summer, this opportunity is not for you.

How To Apply

Information about SFO Internships or this position can be directed to Linda Rosa at (650) 821-5235 or via email at sfointernships@flysfo.com .

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement (TEX-9920-903357 9920 Public Service Aide - 2019 Career Connect: College Track)
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Department of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco, CA 94103, or the Airport Commission Human Resources office at 710 N. McDonnell Road, 3rd floor, San Francisco, CA 94128.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility or disqualifications. If you have any questions regarding this recruitment or application process, please contact the human resources analyst, Sadia Afandi, by telephone at 650-821-2003, or by email at sadia.afandi@flysfo.com

Resumes may be attached to the application; however, resumes will not be accepted in lieu of a completed City and County of San Francisco application. 

Make sure your application and any attachments to the application submitted at the time of filing are complete and accurate and include details on all experience, education, training and other information that qualifies your for this recruitment.

Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Selection Procedures

The selection process will include evaluation of applications in relation to minimum requirements. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited to participate in the oral interview.

Transportation Security Administration (TSA) Security Clearance
Candidates for employment with the San Francisco Airport Commission are required to undergo a criminal history record check, including FBI fingerprints, and Security Threat Assessment in order to determine eligibility for security clearance and may be required to undergo drug/alcohol screening. Per Civil Service Commission Rule Section 110.9.1, every applicant for an examination must possess and maintain the qualifications required by law and by the examination announcement for the examination. Failure to obtain and maintain security clearance may be basis for termination from employment with the Airport Commission.


Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates applying for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates applying for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City. If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Reasonable Accommodation Request
Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable accommodation here.

Terms of Announcement
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf.

Copies of Application Documents
Applicants are advised to keep copies of all documents submitted. Submitted documents become a permanent part of the exam record and will not be returned. The hiring department may require applicants to submit the same documents and/or additional documents at a later date.

Right to Work
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

General Information Concerning City and County of San Francisco Employment Policies and Procedures
Important employment information for the City and County of San Francisco can be obtained online here or hard copy at 1 South Van Ness Avenue, 4th Floor.

Issued: 3/26/2019
Micki Callahan
Human Resources Director
Department of Human Resources
Recruitment ID #: 903357



All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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