9920 Public Service Aide - 2019 Career Connect: Employment Track

Recruitment #tex-9920-902484


Appointment Type: Temporary-Exempt/As-Needed - Temporary exempt as-needed appointments may not exceed 1040 hours within a continuous 12-month period.

SFO is a world-class, award-winning airport that served more than 55 million guests in 2017. SFO offers non-stop flights to 45 international cities on 45 international carriers. The Bay Area's largest airport also connects non-stop with 83 U.S. cities on 13 domestic airlines. In fiscal year 16/17, the Airport, an enterprise department of the City & County of San Francisco, accounted for $8.4 billion in business activity and supported over 42,800 direct jobs.

SFO’s mission is to provide an exceptional airport in service to our communities and is committed to redefining air travel. SFO has embarked on the renovation of Terminal 1, the largest capital project in the Airport’s $7.3 billion Ascent Program. For more information, visit www.flysfo.com. View a video about careers at SFO.

Position Description: Career Connect - Employment Track

  • Up to 35 hours per week @ $20.41 per hour
  • This is 8-month paid internship that allows youth ages 18-25 to gain work experience and training so that they can be placed in a job at SFO.
  • Interns in our training programs are hired as temporary employees of the City and County of San Francisco in the 9920 Assistant to Professional series.
  • Interns attend a paid 6-week SFO orientation. During orientation, interns work 15-20 hours, Monday through Friday between the hours of 8am - 5pm.
  • This program is not for applicants who are currently attending college, although we have helped interns enroll in college at the end of their internship if they want to pursue higher education.
  • All interns receive training in Microsoft Excel, PowerPoint, and Outlook. There are paid opportunities to take more computer classes as an intern.
  • After successful completion of the orientation Employment Track interns are placed in their SFO Host Office. SFO Host Office sites include Reprographics (hands on), Contracts Administration Unit, SFPD: Airport Bureau, the Security Access Office, Revenue Development and Management, Customer Service, Economic and Community Development, Terminal Systems, and more! Each intern’s host office is determined by SFO Internships staff.
  • In addition to administrative/clerical work in their host office, interns will also work with the SFO Internships team to develop life skills around money management, communication, housing and transportation, and job readiness.
  • BART tickets/transit tokens are provided to interns in good standing.  Interns are also given a stipend for dress clothes.

After participating in the EMPLOYMENT TRACK internship:

  • Interns are evaluated throughout their internship by all levels of SFO Internships staff and their SFO Mentors at their host office.
  • Interns that successfully complete the Employment Track internship with quality evaluations are offered the chance to transition to a job at one of the private companies at SFO.
  • Past SFO interns have transitioned to positions such as Ramp Agents, Customer Service Associates, Baristas, Food Service Workers, Bag Wrappers, etc. The average wage for these jobs are between $14.50 - $18.00/hour.

Permanent or long-term employment with the Airport Commission is not offered following this internship.

Minimum Qualifications


  • Between the ages of 18-25
  • GED, Diploma, or Certificate of Completion
  • No felony convictions for the last 10 years
  • Submit to and pass a pre-employment screening
  • Ability to work up to 35 hours per week Monday-Friday between the hours of 8am-5pm
  • Priority for this internship will be given to current or former San Francisco residents. Residents of other local counties may apply.

No need to be the “perfect” job candidate. Career Connect is for young people with little to no work experience, or with the desire to improve their professionalism and skill set.

Depending on Airport project needs and intern interests or skill sets, assignments include entry-level work in clerical, delivery or support.

In addition to providing training, parking or transit options, interns benefit from the mentorship of diverse Airport Commission staff.

Although SFO Career Connect interns are considered trainees, interns are expected to function as City employees.

Qualified applicants will be asked to bring to the interview the following documentation, so please begin gathering these documents now.

  • High school transcripts, proof of GED, Diploma, or Certificate of Completion
  • Original (no copies accepted), not expired, picture identification such as driver’s license or passport,
  • Original certified birth certificate (no copies accepted) or social security card

How To Apply

Applications for Career Connect: Employment Track are due on 11/30/2018 by 5pm.

Information about SFO Internships or this application can be directed to Linda Rosa: 650-821-5235 or linda.rosa@fysfo.com or sfointernships@flysfo.com.

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select 9920 Public Service Aide - 2019 Career Connect: Employment Track, recruitment #TEX-9920-902484
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Department of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco, CA 94103, or the Airport Commission Human Resources office at 710 N. McDonnell Road, 3rd floor, San Francisco, CA 94128.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores. If you have any questions regarding this recruitment or application process, please contact the exam analyst, Sadia Afandi, by telephone at 650-821-2003, or by email at sadia.afandi@flysfo.com.


Make sure your application and any attachments to the application submitted at the time of filing are complete and accurate and include details on all experience, education, training and other information that qualifies you for this recruitment.

Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Selection Procedures

Screening of Applications:
Applications will be screened to determine candidates’ qualifications. Only those applicants who meet the application requirements may be invited to participate in the selection process.  Applicants meeting the application requirements are not guaranteed advancement to the interview.


Transportation Security Administration (TSA) Security Clearance:
Candidates for employment with the San Francisco Airport Commission are required to undergo a criminal history record check, including FBI fingerprints, and Security Threat Assessment in order to determine eligibility for security clearance and may be required to undergo drug/alcohol screening.  Per Civil Service Commission Rule Section 110.9.1, every applicant for an examination must possess and maintain the qualifications required by law and by the examination announcement for the examination.  Failure to obtain and maintain security clearance may be basis for termination from employment with the Airport Commission.


Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates applying for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates applying for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City. If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.



Reasonable Accommodation Request
Applicants with disabilities requiring reasonable accommodation for this examination can find information on requesting a reasonable accommodation here.

Copies of Application Documents
Applicants are advised to keep copies of all documents submitted. Submitted documents become a permanent part of the exam record and will not be returned. The hiring department may require applicants to submit the same documents and/or additional documents at a later date.

Right to Work
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

General Information Concerning City and County of San Francisco Employment Policies and Procedures
Important employment information for the City and County of San Francisco can be obtained online here or hard copy at 1 South Van Ness Avenue, 4th Floor.

Terms of Announcement
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf.

Recruitment Type: Temporary Exempt As Needed
Issued: 9/26/18
Recruitment ID #: TEX-9920-902484



All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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