The purpose of the Minimum Qualification Supplemental Questionnaire (MQSQ) is to assess whether the applicant meets the minimum qualifications for the 0923 Benefits and Resources Hub Manager position. The minimum qualifications have been identified as critical for satisfactory performance in this classification. The information provided must be consistent with the information on your application and is subject to verification. The responses on the Minimum Qualifications Supplemental Questionnaire are mandatory for participation in this recruitment process.
Please be sure to include all relevant education and experience in the work history and education sections of the application. A resume will not substitute for this supplemental questionnaire or for a completed application.
1
Please indicate the selection that best matches your HIGHEST educational attainment?
As a reminder, all qualifying education must be listed in the application in order to be considered in review of Minimum Qualifications. If you do not include the education experience you are about to describe in the Education History section of your application, you will not receive credit for this education. If you are copying an old application, please take the time to update your work history section before submitting your application.
I possess a High School Diploma or equivalent (G.E.D. or High School Proficiency Examination)
I possess 1-29 semester units/1-44 quarter units of coursework from accredited college/university
I possess 30-59 semester units/45-89 quarter units of coursework from an accredited college/university
I possess 60-89 semester units/90-134 quarter units of coursework from accredited college/university
I possess 90-119 semester units/135-179 quarter units of coursework from an accredited college/university
I possess an Associate degree from an accredited college
I possess a Baccalaureate degree from an accredited college/university
I possess a Master's degree or higher from an accredited college/university
None of the above
2
In which of the following majors have you completed/declared your Associate degree, Baccalaureate degree, Master’s degree or higher:
As a reminder, all qualifying education must be listed in the application in order to be considered in review of Minimum Qualifications. If you do not include the education experience you are about to describe in the Education History section of your application, you will not receive credit for this education. If you are copying an old application, please take the time to update your work history section before submitting your application.
Social Work
Business Administration
Public Administration
Other closely related field
I do not possess an Associate degree, Baccalaureate degree, Master's degree, or higher degree in any of the above listed fields
3
How much verifiable, professional, full-time experience do you have in the field serving older adults and adults with disabilities, in a large social services setting or related community-based organization serving seniors and disabled adults?
As a reminder, all qualifying education must be listed in the application in order to be considered in review of Minimum Qualifications. If you do not include the education experience you are about to describe in the Education History section of your application, you will not receive credit for this education. If you are copying an old application, please take the time to update your work history section before submitting your application.
I have NONE of this experience
I have 1 month to 11 months of this experience
I have 1 year (2000 hours) to 1 year 11 months of this experience
I have 2 years (4,000 hours) to 2 years 11 months of this experience
I have 3 years (6,000 hours) to 3 years 11 months of this experience
I have 4 years (8,000 hours) to 4 years 11 months of this experience
I have 5 years (10,000 hours) to 5 years 11 months of this
I have 6 years (12,000 hours) to 6 years 11 months of this experience
I have 7 years (14,000 hours) to 7 years 11 months of this experience
I have 8 years (16,000 hours) or more of this experience
Certification:
I certify that I am the author of this form and that all the information presented is true and based upon my experience. I understand that prior to an appointment I may be required to provide written verification of any of the information provided above and that I may be required by the hiring department to participate in performance test(s) during the probationary period. I further understand that any false, incomplete, or incorrect statement may result in dismissal or termination of employment with the City and County of San Francisco.
SUPPLEMENTAL QUESTIONNAIRE INSTRUCTIONS
Manager II (Benefits and Resources Hub Manager)
PBT-0923-099728
PLEASE READ THE FOLLOWING INSTRUCTIONS CAREFULLY AS THEY CONTAIN INFORMATION THAT MAY AFFECT YOUR EXAMINATION SCORE AND RANK ON THE SCORE REPORT.
The purpose of the Supplemental Questionnaire (SQ) is to describe your training and experience as they relate to the knowledge, skills, and abilities linked to the essential functions of the 0923 Benefits and Resources Hub Manager.
Your answers will be evaluated and scored. Only the information you provide in your answers to these questions will be evaluated to determine your score in the selection process for this position. No attachments or additional documents such as resumes, cover letters, publications, or employment applications will be considered (i.e. Writing "see resume" OR "n/a" is not a sufficient response for any of the questions below).
This Supplemental Questionnaire will be presented to an expert review panel for an assessment and will be used as part of the examination process to determine candidates’ score and rank on the Score Report. Insufficient or non-responsive answers and/or answers that are plagiarized or have falsified information may result in disqualification from the recruitment process.
The responses that you provide to this questionnaire should be consistent with the information on your application, and are subject to verification.
1
Describe a project that you had to manage while working in the field serving older adults and adults with disabilities, in a large social services setting or related community based organization. How did you set program standards and monitor to achieve these outcomes? In your response, please include:
A description of the program standards.
How the standards were set?
Where there others involved? If so, what capacity?
How you monitored the progress
What challenges did you faced and how did you resolve them?
What was the final outcome?
1a
List the employer(s), date(s), and your job title(s)/job class(es) where you gained the experience indicated in the previous question.
2
Please provide your most complex example of a time when, at work, you had to organize a project. Your example should demonstrate your ability to stay organize and meet deadlines. In your response, please include:
What methods or tools you used to track work activities?
What was your role in the project?
Were there others involved? If so, in what capacity?
What challenges did you face and how did you resolve them?
What was the final outcome?
2a
List the employer(s), date(s), and your job title(s)/job class(es) where you gained the experience indicated in the previous question.
3
Tell me about a time when you had to solve a problem by collecting and analyzing a large amount of data. In your response, please include:
What type of data did you gather and how was that decided?
Where did you gather the data and how did you decided?
How did you analyze the data and how did you decided?
Were there others involved? If so, in what capacity?
What challenges did you faced and how did you resolve them?
What was the final outcome?
3a
List the employer(s), date(s), and your job title(s)/job class(es) where you gained the experience indicated in the previous question.
4
Tell us about a time where you had to manage a process change that affected the culture and operation of your work unit. In your response, please include:
What was the change and why was the change needed?
Where did you gather the data and how did you decided?
Were others involved? If so, in what capacity?
What was the impact of the change on the organization?
What challenges did you face and how did you resolve them?
What was the final outcome?
4a
List the employer(s), date(s), and your job title(s)/job class(es) where you gained the experience indicated in the previous question.
CERTIFICATION
I certify that I am the author of this form and that all the information presented is true and based upon my experience. I understand that prior to an appointment I may be required to provide written verification of any of the information provided above and that I may be required by the hiring department to participate in performance test(s) during the probationary period. I further understand that any false, incomplete, or incorrect statement may result in dismissal or termination of employment with the City and County of San Francisco.
Department of Human Resources