Department of Human Resources

0922 Manager I – Capacity Charge and Project Review Programs Manager

PBT-0922-104145

Supplemental Questionnaire

All applicants are required to complete the Supplemental Questionnaire as part of the online application process. Responses cannot be changed or edited after submission. Insufficient or non-responsive answers to the Supplemental Questionnaire may result in ineligibility, disqualification, or lower scores.  

Responses to items on the Supplemental Questionnaire must be supported by the information provided on the application in order to receive appropriate credit. Please provide a response to each question below to the best of your ability.  Please provide all information requested even if the information may appear redundant. Do not write, "See application" or “See resume.”  

All experience and education referenced in this questionnaire MUST also appear in the work history and/or education sections of your application. The information provided must be consistent with the information on your application and is subject to verification.

There are two sections to the Supplemental Questionnaire.  Section 1 (Question #1 to #4) is designed to assess your qualifications to determine whether you meet the minimum qualifications for this position.  Section 2 (Question #5 to #8) is designed to assess your knowledge, skills, and abilities in job related areas identified as critical for performance in this position.  Section 2 will be scored and may account for 100% of your final score on the eligible list score report.   

NOTE: Falsifying one''s education, training, or work experience or attempted deception on the application or Supplemental Questionnaire may result in disqualification for this and future job opportunities with the City and County of San Francisco. 

It is suggested that you:

• Allow ample time to submit your application and Supplemental Questionnaire responses before the filing deadline.
• Make note of any error messages and contact the analyst before the filing deadline, if you experience technical difficulties.

INSTRUCTIONS: The purpose of the Minimum Qualification Supplemental Questionnaire is to assess whether the applicant meets the minimum qualifications for the classification. The minimum qualifications have been identified as critical for satisfactory performance in this classification. The information provided must be consistent with the information on your application and is subject to verification. The responses on the Supplemental Questionnaire are mandatory for participation in this recruitment process.

Section 1

Please select the statement that best matches the highest level of education you have completed. Do not count credits or courses that are currently in progress.  

Note:  All education must also be indicated in the Education section of the application in order to be considered. 

Please select the academic degree of study for your education background indicated above. 

Note:  All education must also be indicated in the Education section of the application in order to be considered. 

Please select the statement that best matches the amount of experience you possess in leading or managing a customer service facing operation including recruitment and training of staff.

One year full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40 hour work week). 

Note:  All experience must also be indicated in the Employment Record section of the application in order to be considered. 

Please select the statement that best matches the amount of experience you have in processing business permits.  

One year full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40 hour work week). 

Note:  All experience must also be indicated in the Employment Record section of the application in order to be considered. 

Section 2

SUPPLEMENTAL QUESTIONNAIRE EXAMINATION

0922 Manager I – Capacity Charge and Project Review Programs Manager & Title (PBT-0922-104145)

SF PUBLIC UTILITIES COMMISSION 

PLEASE READ THE FOLLOWING EXAM INSTRUCTIONS CAREFULLY AS IT CONTAINS INFORMATION THAT MAY AFFECT YOUR SCORE AND RANK ON THE ELIGIBLE LIST SCORE REPORT

All applicants are required to complete the following Supplemental Questionnaire Examination as part of the selection procedures. The Supplemental Questionnaire Examination must be submitted with your application by the final filing date. This examination does not substitute for the online application. 

The purpose of this examination is to assess your knowledge, skills, and abilities in job related areas identified as critical for performance in this position. The quality of your responses may account for 60% of the total weight of your final score on the eligible list score report.

A passing score must be achieved on the examination in order to continue in the recruitment process. Successful candidates will be placed on the eligible list score report in rank order according to their final combined score.

Please note: All relevant experience, education and/or training must be included in the spaces provided in order to be reviewed in the rating process. Panel members involved in the rating process will NOT have access to your application and resume, so it is important that you are thorough and complete. Your written communication skills will also be evaluated based on your responses.

It is suggested that you:

• Allow ample time to submit your application and Supplemental Questionnaire Examination responses before the filing deadline. 
• Review the questions first, prepare and save your responses in a word processing document, and then paste them into the online Supplemental Questionnaire Examination.  
• Be as concise as possible in your responses.
• Ensure that your responses are sufficiently detailed enough to showcase your knowledge, skills, and abilities.
• Provide your best or highest examples of your experience. If a question does not relate to you, provide the most closely related answer possible.
• Do not write "see application" or "see resume" as a response.

The responses that you provide to this questionnaire must be consistent with the information on your application and are subject to verification.

Once you click on the submit button, your application and Supplemental Questionnaire Examination are subject for review. Responses cannot be changed or edited after submission. Please keep a copy of the Supplemental Questionnaire Examination for your own records.

Please describe your experience in customer services and operations. Include the following details in your response:

1. Describe your role and responsibilities.
2. What was crucial to your job.
3. Describe the challenges you encountered. How did you troubleshoot and resolve these challenges?
4. What customer services tools and techniques are you familiar with? How were they used to improve your customer service in your previous employment?

As a Capacity Charges & Project Review Program Manager, you will be responsible for managing multiple high-level projects with priority deadlines that involve multiple agency reviews.  Please describe your experience in managing projects, meeting difficult deadlines, and coordinating with other agencies. In your response, please include the following details:

1. Briefly describe your projects, difficult deadlines, and agencies you worked with.
2. Your role, responsibilities, and how the project were prioritized.
3. What methods and key strategies used to ensure conflicting deadlines were met.
4. Describe any difficulties you came across and how they were resolved.
5. Describe the final outcomes of your projects.

Please describe your experience with improving established processes, workflows and/or business documentation.  In your response, include the following details:

1. Briefly describe the processes, workflows and/or business documentation in your organization.
2. What methods were used to identify inefficiencies or area needing improvement.
3. How was your new process implemented? What communication strategy was used.
4. Setbacks encountered when implementing new processes.
5. Include any applications or software used for the improvement.
6. What was the outcome? What was used to evaluate the success of the improvement?

Please describe your experience leading a team. What strategy did you use to develop a cohesive team?  How did it help increase performance, morale, and efficiency?  How did a more cohesive team impact the organization’s purposes and goals?