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#PEX-1094-105522
Supplemental Questionnaire

Last Name
First Name
 

SUPPLEMENTAL QUESTIONNAIRE

The purpose of this Supplemental Questionnaire is to determine your knowledge, skills, and abilities in job-related areas that have been identified as critical for satisfactory performance in this position. All relevant experience, education and/or training must be on the supplemental questionnaire in order to be reviewed.  This information should be consistent with the information on your application (employment record, resume) and is subject to verification. The hiring department may review this information as part of their selection process.

Please be thorough and concise.  All of your information MUST be supplied in the spaces provided. Attachments or additional documents such as resumes, cover letters, or application will NOT be considered. (i.e. Writing “see resume/website/application” or “N/A” is not sufficient response.)

CERTIFICATION:  I hereby certify that I am the author of this supplemental questionnaire and that all information presented is true and based on my education and experience and is consistent with the information in my employment application. I understand that any false, incomplete or incorrect statement may result in my disqualification or dismissal from employment with the City and County of San Francisco. I also understand and agree that any information provided is subject to verification.

Yes No
1.

What is your HIGHEST LEVEL OF education attainment? [DO NOT COUNT UNITS THAT ARE IN PROGRESS]

I possess a High School Diploma/G.E.D.
I have completed some college-level coursework at an accredited college or university, but not more than 1- 29 semester / 44 quarter units
I have completed between 30 - 59 semester / 45 - 89 quarter units of college-level coursework at an accredited college or university
I have completed at least 60 semester / 90 quarter units of college-level coursework at an accredited college or university
I possess an Associate degree from an accredited college or university
I possess a Baccalaureate degree or higher (Bachelor, Master, etc.) from an accredited college or university
None of the Above
2.

How many college credits/units in computer science or a closely-related field have you completed? [DO NOT COUNT UNITS/CREDITS THAT ARE IN PROGRESS]

I have completed some college-level coursework in computer science or a closely-related field, but not more than 1-9 semester units / 1-14 quarter units
I have completed between 10 - 19 semester units / 15 - 29 quarter units of college coursework in computer science or a closely-related field
I have completed at least 20 semester units / 30 quarter units of college in computer science or a closely-related field
I possess an Associate degree or higher (Bachelor, Master, etc.) in computer science or a closely-related field
I have not completed any college level coursework in computer science or a closely-related field
3.

How much experience do you have as a Service Desk Analyst providing technical support using a help desk management system such as HP Service Manager/ServiceNow.

I possess less than 1 year (0-11 months) of experience as described above
I possess 1 year to 1 year 11 months of experience as described above
I possess 2 year to 2 year 11 months of experience as described above
I possess 3 year to 3 year 11 months of experience as described above
I possess 4 year to 4 year 11 months of experience as described above
I possess 5 year to 5 year 11 months of experience as described above
I possess 6 year or more of experiences as described above
4.

How much experience do you have in a technical support role which includes supporting workstations and printers on a Microsoft Active Directory Network on a medium-to-large corporate environment. This experience must include administering Microsoft Windows 10, Mac Support and Microsoft Office Suite 2013/2016.

I possess less than 1 year (0-11 months) of experience as described above
I possess 1 year to 1 year 11 months of experience as described above
I possess 2 year to 2 year 11 months of experience as described above
I possess 3 year to 3 year 11 months of experience as described above
I possess 4 year to 4 year 11 months of experience as described above
I possess 5 years or more of experience as described above
5.

This is a senior level technical support position responsible for excellent customer service.  Please describe your approach to delivering excellent customer service.

6.

We are committed to employment engagement. Please describe your experience leading teams and building employee engagement.

7.

We understand that there can be difficult customer situations.  Please describe a difficult customer situation, how did you handle it, and what was the outcome.

8.

The City prides itself on innovation. Please describe a business process improvement or innovation that you led or participated in.

9.

Please describe why you are applying for the IT Operations Support Admin IV (Senior Desktop Lead) position.