1805 Performance Analyst II

City Services Auditor

Recruitment #CBT-1805-901587



This announcement has been amended to provide clarification on the minimum qualifications and selection procedures.



The City and County of San Francisco government serves approximately 800,000 residents through the operation of complex public health, criminal justice, and human services systems. The Performance Analysts work within the Controller's Office, City Services Auditor (CSA) Division - City Performance Unit which has mandates under the City Charter for performance measurement, efficiency analysis and standard-setting. CSA carries out initiatives to improve the effectiveness of public services in San Francisco and provides technical assistance and implementation to City departments. We benchmark the City’s performance to other public agencies and provide data and performance results to the public.


Position Description

Under general supervision, conducts all aspects of project design and implementation to carry out program evaluations, performance management, and technical assistance to study, analyze and review policies, management and operations of governmental agencies, vendors, contractors, and other parties that do business with the City and County of San Francisco; and related research and duties as assigned. This position may lead portions of a project, supervise staff in day-to-day conduct of project work, provide on-the-job training, and evaluate staff performance on projects.


All positions are in the Controller's Office only.


As a team member the Performance Analyst II conducts/participates in complex job duties which include but are not limited to:

  • Developing detailed project plans, including scope and objectives, time budgets, and milestone dates.
  • Collecting, analyzing, testing, and documenting information (e.g., databases, procedures, operating methods) as it relates to project objectives.
  • Researching best practices, legal mandates and other background information, while determining needs of key stakeholders and identifying potential sources of data under general supervision.
  • Interviewing departmental staff to obtain relevant information. Conducting project status meetings with department management to inform them of project results.
  • Maintaining ongoing communication with project manager/director and clients regarding project progress and problems.
  • Developing project findings and recommendations that are fully supported by analysis.
  • Preparing and reviewing written reports that effectively communicate project results.
  • Preparing and presenting project results at public hearings and to a variety of audiences.
  • Writing of procedures, manuals or other instructive materials.
  • Developing scope of work for and monitoring consultant contracts.
  • Reviewing team members work for completeness, technical accuracy, organization, content, tone, and grammatical accuracy.
  • Providing input into annual work plan to identify client needs and project priorities.
  • Performing project follow-up activities.


Individually, the Performance Analyst II participates in:

  • Supervising, training, and evaluating Performance Analyst I and clerical/administrative support staff; managing staff performance.
  • Encouraging team members to challenge themselves and actively contribute to team effort.Providing input to performance evaluations of team members.
  • Maintaining the appropriate level of confidentiality and sensitivity.
  • Recommending/developing operational changes for the City Services Auditor division.
  • Actively supporting the Mission, Vision and Core Values of the Controller's Office.
  • Performing related duties and responsibilities as assigned.

Minimum Qualifications

1. Possession of a baccalaureate degree from an accredited college or university preferably in business or public administration, accounting, finance, statistics, the social sciences, public health, English, or a related field; AND

2. Two (2) years of experience performing complex policy analysis, project management, public administration, or consulting.


Substitution: A master's degree in business or public administration, public health, accounting, finance, statistics, or a related field may be substituted for one (1) year of the required experience.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement  (CBT-1805-901587)
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Carlos Benitez, by telephone at (415) 554-7530, or by email at carlos.benitez@sfgov.org.

Selection Procedures

Supplemental Questionnaire (Weight 100%):

All applicants must complete the Supplemental Questionnaire. Information provided by qualified candidates on the supplemental questionnaire will be used to evaluate qualified candidates and measure knowledge, skills and/ or abilities in job-related areas for job class 1805 Performance Analyst II.


Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Eligible List:
The eligible list resulting from this examination is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be of six months, and may be extended with the approval of the Human Resources Director.

The certification rule for the eligible list resulting from this examination will be Rule of Ten Scores.  Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates applying for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates applying for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Terms of Announcement and Appeal Rights

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations.  [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at www.jobaps.com/sf.] The terms of this announcement may be appealed under Civil Service Rule 110.4.  Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement.  Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at http://sfgov.org/civilservice/rules.

General Information concerning City and County of San Francisco Employment Policies and Procedures:
Important Employment Information for the City and County of San Francisco can be obtained at http://www.sfdhr.org/index.aspx?page=20 or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.


Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at:

Seniority Credit in Promotional Exams: 
Information regarding seniority credit can be found at:

Information regarding requests for Veterans Preference can be found at:

Exam Type:  CPE
Issued: April 25, 2016
Amended: April 27, 2016

Micki  Callahan
Human Resources Director
Department of Human Resources
Recruitment ID Number: 901587 


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


Powered by JobAps