Performance Analyst III Project Manager

Recruitment #CBT-1830-113293



CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be vaccinated against COVID-19 as a condition of employment.  For details on how it is applicable to your employment, please click here.

PLEASE NOTE: In line with the Official Public Health Order to slow the spread of COVID-19, “shelter-in-place” has been issued for all San Francisco residents that is expected to be in effect until further notice.  As a result, Department of Human Resources (DHR)’s office (located at 1 South Van Ness Avenue, 4th Floor, San Francisco, CA 94103) is currently closed to the general public. If you have any questions, please feel free to email the Human Resources Analyst listed on this announcement. 


1830 Performance Analyst III - Project Manager

Office of the Controller

The Office of the Controller’s vision is to be a model for good government and to make the City a better place. The City Services Auditor (CSA) division, created by a voter-approved City Charter amendment, seeks to improve public service delivery and promote efficient, effective, and accountable government.

Charter Appendix F grants CSA broad authority to:

  • Report on the level and effectiveness of San Francisco’s public services and benchmark the City to other public agencies and jurisdictions.
  • Ensure the financial integrity and improve the overall performance and efficiency of city government.
  • Conduct financial and performance audits of city departments, contractors, and functions to assess efficiency and effectiveness of processes and services.
  • Operate a whistleblower hotline and website and investigate reports of waste, fraud, and abuse of city resources.

Under administrative direction, the 1830 Performance Analyst III is responsible for managing projects to design changes to systems, budgets, processes, technology, policies, procedures, and/or administration of a wide variety of government functions.


PERFORMANCE ANALYST III – City Performance Project Manager

CSA’s City Performance team works with all City departments across a range of subject areas, including transportation, public health, human services, justice, and public safety. Our areas of work include data analysis and visualization, facilitation and inter-departmental collaboration, project management, process improvement, performance measurement and management, and contracting.


City Performance goals:

  • Support City departments in making transparent, data-driven decisions.
  • Guide City departments in aligning programming with resources for greater efficiency and impact.
  • Provide City departments with the tools they need to innovate, test, and learn.

The City Performance 35-person team includes analysts, data experts and project managers. Our team comes from different professional backgrounds and works collaboratively on projects to improve local government.


To learn more, view CSA’s fiscal year 2021-22 work plan.

Duties for this position include but are not limited to:

Programmatic Planning & Development

  • Provide problem-solving and consulting services to City leadership, department heads and managers by assessing and identifying departmental and Citywide needs.
  • Coordinate City Performance projects with other strategic, organizational and operating environment needs and with priorities of the client and the broader City and County of San Francisco organization.
  • Manage annual work planning process for at least one department and/or policy area including project idea development, prioritization, and agreement for City Performance work.
  • Serve as subject matter expert in at least one policy area, including but not limited to transportation, performance measurement and reporting, nonprofit contracting, public safety, public health, human services, and capital and infrastructure.

Project and Program Management

  • Oversee the development of detailed project plans, including scope and objectives, timelines, budgets, and project milestones.
  • Assess risks, formulate strategies, and establish priorities to design project and program plans to achieve intended project results.
  • Manage project timelines, deliverables, resource assignments and usage, and quality control processes to ensure effective and timely project completion.
  • Direct and supervise staff in collecting, analyzing, testing, and reporting information (e.g., databases, procedures, systems and operating methods) as they relate to project objectives. Develop methodology and perform complex data analysis as needed, including coaching staff to increase their analytical capability.
  • Lead complex procurement, contract development and quality control processes for consultant-provided work.
Facilitation and Communication
  • Lead communication with project and program audiences including but not limited to department sponsors and leadership, elected and appointed officials, the public and other stakeholders.
  • Promote inter-departmental collaboration and facilitate City stakeholders to reach agreement on solutions, including coordinating Citywide working groups.
  • Oversee development of and review written reports, infographics, dashboards, and presentations that effectively communicate project results to both the public and City stakeholders.
Divisional Leadership
  • Supervise, train, and evaluate Performance Analyst II, Performance Analyst I and administrative support staff, including preparing and/or reviewing performance plans and evaluations and providing professional development coaching.
  • Identify needed organizational improvements and lead and/or participate in organizational development initiatives.
  • Work collaboratively with all staff, encourage team members to challenge themselves and learn from each other, and actively contribute to team efforts.

Positions are in the Controller’s Office only. Projects may be temporarily assigned outside of the normal work schedule or work location.

Minimum Qualifications

Training:  Possession of a baccalaureate degree from an accredited college or university in business or public administration, accounting, finance, statistics, the social sciences, English, or a related field.

Experience:  Five (5) years of experience performing complex policy analysis, project management, public administration, or related consulting; functional understanding of local government operations.

Substitution:  A master's degree in business or public administration, accounting, finance, statistics, or a related field may be substituted for two (2) years of the required experience.

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit to register an account (if you have not already done so) and begin the application process.

· Select the desired job announcement

· Select “Apply” and read and acknowledge the information

· Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”

· Follow instructions on the screen

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (,,,,,,,,,,,,

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the analyst, Karena Phung, by telephone at (415) 554-5246or by email at

Selection Procedures

Minimum Qualification Supplemental Questionnaire (Weight: Qualifying): Candidates will be prompted to complete a Supplemental Questionnaire as part of the online employment application. This Minimum Qualification Supplemental Questionnaire is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications for this position. Applicants must also complete the official application. It is essential that applicants provide complete information in identifying their education, experience and training. The Minimum Qualification Supplemental Questionnaire will be used to evaluate if the applicant possesses the required minimum qualifications.

Supplemental Questionnaire Examination (Weight:  100%) All applicants must complete the Supplemental Questionnaire. Information provided by qualified candidates on the supplemental questionnaire will be used to evaluate qualified candidates and measure knowledge, skills and/ or abilities in job-related areas for job class 1830 Performance Analyst III, including, but not be limited to: knowledge of management principles; ability to design project plans; organization skills; and written communication.

Eligible List/Score Report:
A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be of six months, and may be extended with the approval of the Human Resources Director.

To find Departments which use this classification, please see

The certification rule for the eligible list resulting from this examination will be Rule of Ten Scores.  Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.


Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.


Terms of Announcement and Appeal Rights
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations.  [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at] The terms of this announcement may be appealed under Civil Service Rule 110.4.  Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement.  Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at

General Information concerning City and County of San Francisco Employment Policies and Procedures:
Important Employment Information for the City and County of San Francisco can be obtained at or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.


Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.


Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at:

Information regarding requests for Veterans Preference can be found at:


Seniority Credit in Promotional Exams: 
Information regarding seniority credit can be found at:


Exam Type:  CPE

Carol Isen 
Human Resources Director
Department of Human Resources
Recruitment ID Number: CBT-1830-113293

Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet.
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.

Powered by JobAps