2904 Human Services Technician - DAAS

Recruitment #CBT-2904-903831


The City and County of San Francisco Human Services Agency (HSA) is the central resource for public assistance. Its mission is to promote well-being and self-sufficiency among individuals, families and communities in San Francisco. HSA provides a safety net for families and individuals by offering income support, community-based living support, and assistance acquiring food, housing, and health coverage. HSA offers programs and services that ensure the protection and safety of the older adults, children, and people with disabilities. Finally, HSA helps people secure employment through job search assistance, training, and child care assistance.

Position Description:

Under direction, the 2904 Human Services Technician preforms a variety of duties to assist professionals in HSA's Department of Aging and Adult Services (DAAS). The Human Services Technician may work in the DAAS In Home Support Services (IHSS) program or its Adult Protective Services (APS) program.

Essential Duties (APS):

1. Assists Social Workers by transporting clients to and from medical, legal, financial, social services appointments, other miscellaneous appointments, or stores both inside and outside of San Francisco.

2. Obtains and delivers various items such food and/or other household items as requested by the client.

3. Makes routine home visits to observe, record, and report client living conditions, ensuring client safety and well-being in their home.

4. Reports abuse/neglect to Protective Service Workers/Social Workers when client abuse/neglect is witnessed and/or if the client reports abuse/neglect.

5. Reserves City vehicles from the car desk and drives City vehicles. Informs the car desk of any car malfunctions or maintenance issues.

6. Attends job-related trainings to learn about issues that affect clients (i.e. elderly or dependent adults, Veterans).

7. Cleans and disinfects items used to transport or assist clients.

Essential Duties (IHSS):

1. Performs call center, service counter, group orientation and administrative task functions.

2. Makes corrections to timesheets and payments and answers related timesheet questions.

3. Trains individual providers on how to complete their paper or electronic timesheet. Trains individual providers on how to avoid timesheet violations.

4. Serves as the liaison between clients and individual providers when there are payment disputes.

5. Provides employment verification for individual providers.

6. Collects and processes paperwork in order to maintain independent provider employment, including address changes, client and provider contracts, etc.

7. Conducts group orientations for new individual providers to inform them of related rules and regulations and to process enrollment paperwork.

Essential Duties (both programs):

1. Assists in maintaining client case records by ensuring that they are correctly filed (i.e. identifying and obtaining missing documents, filing new materials, updating standard forms).

2. Performs general office duties such as photocopying, filing, answering the telephone, maintaining case files, completing various forms, and using the computer.

3. Greets people in a friendly and professional manner in-person or by telephone. Listens intently and responds appropriately to questions in accordance with related laws and Agency policies and procedures. 

Minimum Qualifications


One (1) year of experience in a providing services to seniors or adults with disabilities in a public or private setting. An example of qualifying experience would be a case aide or para-professional in an adult services or in-home supportive services program, adult care facility, group home, residential treatment facility, shelter workshop for developmentally delayed, or nutritional sites. Experience as an independent provider is not qualifying experience. 

License and Certification: 

Some positions may require possession of a valid California Class C driver license and a good driving record.


Fifteen (15) semester units (or equivalent quarter units) of coursework, from an accredited college or university, in child development, social welfare, social/human  service, sociology, or other social or behavioral science may be substituted for up to six (6) months of the required experience as described above.

Applicants must meet the Minimum Qualifications requirements by the filing deadline unless otherwise noted.


Applicants may be required to submit verification of qualifying education and experience at any point in the recruitment and selection process.

Verification of work experience must be on the employer’s letterhead, and must include the applicant’s name, job title, description of job duties, dates of service, and signature of the employer. San Francisco City and County employees do not need to submit verification of their City employment, but must submit verification of outside experience. San Francisco City and County employees will not receive credit for experience obtained outside of their classification unless recorded in accordance with the provisions of the Civil Service Rule 110.9.1.

Information on verification requirements for education can be found here: https://sfdhr.org/how-verify-education-requirements

Falsifying ones education, training, or work experience may result in disqualification of job opportunities with the City and County of San Francisco.


How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

Select the desired job announcement 
Select “Apply” and read and acknowledge the information 
Select either “I am a New User” if you have not previously registered, or “I have Registered Previously” 
Follow instructions on the screen
Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.

To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the analyst, Tamara Ranney, by telephone at 415-557-5453, or by email at tamara.ranney@sfgov.org

Selection Procedures

Minimum Qualification Supplemental Questionnaire (Weight: Qualifying)

Candidates will be prompted to complete a Supplemental Questionnaire as part of the online employment application. This Minimum Qualification Supplemental Questionnaire is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications for this position. Applicants must also complete the official application. It is essential that applicants provide complete information in identifying their education, experience and training. The Minimum Qualification Supplemental Questionnaire will be used to evaluate if the applicant possesses the required minimum qualifications.

Multiple Choice Examination (Weight: 100%)

Candidates who meet the minimum qualifications will be invited to take a multiple-choice exam. The multiple choice exam will be administered either on a computer or in a paper format. The type of format will depend on the size of a qualified applicant pool. Qualified candidates will be notified of the type of exam format in their exam appointment notification. The exam will measure essential knowledge, skills, and abilities in job-related areas which may include, but not be limited to:

Ability to communicate in a clear and concise manner that is easily understood. 
Skill to be detail-oriented. 
Ability to provide courteous customer service in-person and by telephone. 
Interpersonal Skills. 
Knowledge of and ability to operate office equipment. 

This is a standardized multiple-choice examination; therefore, inspection privileges do not apply to the questions and answers of this examination, in accordance with Civil Service Rule 111.11.4.

Note: A passing score must be achieved on all examination components in order to be placed on the eligible list.
Eligible List/Score Report:

A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be of nine (9) months, and may be extended with the approval of the Human Resources Director.

To find Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/ASO-Level-Chart.pdf?documentID=21246.


The certification rule for the eligible list resulting from the examination will be Rule of 3 Scores. Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.



Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at www.jobaps.com/sf] The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at http://sfgov.org/civilservice/rules


Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.


Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Applicants should keep copies of all documents submitted, as these will not be returned.


Information on requesting reasonable accommodation for persons with disabilities can be found at: http://www.sfdhr.org/index.aspx?page=20#reasonableaccommodation


Most positions require a valid California’s driver’s license: http://www.sfdhr.org/index.aspx?page=20#license




May be corrected by the posting of the correction on the Department of Human Resources website at: http://www.sfdhr.org/index.aspx?page=20#announcementsdefinitions


All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States. http://www.sfdhr.org/index.aspx?page=20#identification


Exam Type: Entrance
Issued: October 21, 2019
Recruitment No.: CBT-2904-903831
Micki Callahan, Human Resources Director
Department of Human Resources
Team: HSA/TR 415.557.5453


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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