Social Worker

Recruitment #CBT-2910-106198

Introduction

2910 Social Worker

GENERAL JOB DESCRIPTION: Under general supervision, investigates requests for public assistance in accordance with well-defined and established legal provisions, policies and procedures to determine the eligibility and needs of applicants and recipients for public assistance and services; recommends assistance grants on basis of findings; provides other miscellaneous services; maintains various case records; and performs related duties as required. Requires responsibility for: carrying out and explaining established methods and procedures to applicants, recipients and others; achieving economies and/or preventing losses through careful and judicious interpretations of various legal provisions, methods and procedures in recommending assistance grants; making regular contacts with applicants, recipients, their families and others concerned, employees and other departments and organizations; gathering, compiling and reviewing important detailed, financial, personal and confidential information.

 

The essential job functions include but are not limited to the following:

 

  • Provide Linkage to community supports, and remove barriers to these supports, assisting clients in resolving their problems that prevent or limit their ability to participate in client required programming;

  • Schedules and interviews applicants to determine new or continuing service needs, conduct in home interviews as necessary, investigate statements and information received from applicants using telephone or written verification evaluate information to establish eligibility;

  • Assess, formulate, and develop a service plan for client needs, develop goals and plan of action, provide case management activities including identifying and assessing client needs, coordinate and monitor services; prepare reports and reassessment; advise and counsel clients regarding family, economic, physical and emotional situations;

  • Establish and maintain complete files, document case files as necessary; compose, prepare, and maintain correspondence and narratives on assigned cases, document case actions and complete required form; process actions related to eligibility for social services and ancillary services;

  • Answer questions; provide information, and explain policies, rules and regulations of the agency to applicants and clients, assist clients in preparing forms and reports;

  • Present orientations for community agencies; establish and maintain contacts with local organizations, nonprofit agencies, business and other interested groups in promoting community resource programs; initiate and mediate case conferences between workers and staff of service provider contractors;

  • Gather data, make recommendations, and prepare reports as required; AND

  • The Social Worker also performs other related duties as assigned

Minimum Qualifications

Education:

Possession of a baccalaureate degree from an accredited college or university, with major course work in social services; AND

 

Experience:

One year of experience as a social worker in a recognized social services agency

 

Substitution:

  1. Possession of one (1) year of graduate study in an accredited graduate school of social work; OR

 

  1. Possession of six (6) months of verifiable experience as a Social Worker Trainee may be substituted for the required one year of experience.

 

Note: One year full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40 hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full-time employment.

 

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

 

Verification: Applicants may be required to submit verification of qualifying education and experience at any point in the application, examination and/or departmental selection process. If verification is required, failure to provide it may result in disqualification from the selection process.

 

Verification of Education: Applicants may be required to provide a copy of a diploma or official transcript to verify qualifying education at any time in the application, examination and/or departmental selection process, to show that minimum qualifications have been met. Information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at: https://sfdhr.org/how-verify-education-requirements

 

Applicants who have obtained education from a foreign college or university must provide a Foreign Transcript Evaluation letter from a National Association of Credentials Evaluation Service (NACES) approved agency. A list of approved agencies can be found at: http://www.naces.org

 

Verification of Experience: Verification of qualifying experience must be signed by the employer’s authorized representative on the employer’s letterhead, and specify the name of the applicant, dates of employment, job title(s), dates of service and duties performed. City and County of San Francisco employees will receive credit for the duties of the class to which the employee was appointed. City and County of San Francisco employees do not need to submit verification of their City employment but must submit verification of outside experience. City employment will be verified by the employee’s record. City and County of San Francisco employees will not receive credit for experience obtained outside of their classification unless recorded in accordance with the provisions of the Civil Service Rule 110.9.1. For more information, please visit: http://www.sfdhr.org/index.aspx?page=20#verification

 

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

 

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

In line with the Official Public Health Order to slow the spread of COVID-19, “shelter-in-place” has been issued for all San Francisco residents that is expected to be in effect until further notice. As a result, Department of Human Resources (DHR)’s office (located at 1 South Van Ness Avenue, 4th Floor, San Francisco, CA 94103) is currently closed to the general public. If you have any questions, please feel free to email the Human Resources Analyst listed on this announcement.

 

You can also watch this video for further assistance with our online application system: http://www.youtube.com/watch?v=4-kUFHXhBjQ&feature=youtube

 

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org).

 

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

 

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

 

Applications and application-related materials (e.g., supplemental questionnaires) that are incomplete or completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

 

Resumes may be attached to the application, however resumes will not be accepted in lieu of a complete City and County of San Francisco application.

 

If you have any questions regarding the recruitment or application process, please contact the Exam Analyst, Raymond Wang, by telephone at (415) 554-2920, or via email: raymond.wang@sfdph.org.

 

Selection Procedures

Minimum Qualification Supplemental Questionnaire (Weight: Qualifying):

 

Candidates will be prompted to complete a Supplemental Questionnaire as part of the online employment application. This Minimum Qualification Supplemental Questionnaire is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications for this position. Applicants must also complete the official application. It is essential that applicants provide complete information in identifying their education, experience and training. The Minimum Qualification Supplemental Questionnaire will be used to evaluate if the applicant possesses the required minimum qualifications.

 

Behavioral Consistency Questionnaire (Weight: 100%):

 

Candidates who met the minimum qualifications will be sent a Supplemental Questionnaire to complete and return. The Supplemental Questionnaire has been designed to measure knowledge, skills and/or abilities in job-related areas which may include, but not be limited to: knowledge of the general principles of behavioral sciences and social work; ability to analyze, evaluate and interpret data and information; the ability to exercise good judgement and decision making in a variety of situations; knowledge of general principles of interviewing; ability to understand, follow and interpret various laws, policies, rules, instructions and regulations; ability to establish and maintain effective working relationships with people contacted in the course of work, such as parents, wards, coworkers, families, and outside agencies; and the ability to communicate in writing in a clear, concise, and effective manner when composing reports, case notes or records, emails, and completing forms.

 

The final scores from the Behavioral Consistency Questionnaire will be used to determine the rank of candidates on the eligible list. Candidates will be placed on the eligible list in rank order according to their final scores. Only Candidates who meet the minimum qualifications and submit the required verification by the deadline will be invited to complete the Behavioral Consistency Questionnaire.

 

Candidate responses on the Behavioral Consistency Questionnaire cannot be changed once submitted. All relevant experience, education and/or training must be described in the work experience and/or education sections of the application in order to be reviewed in the scoring process.

 

Certification Rule: The certification rule for the eligible list resulting from this examination will be Rule of Three Scores. Additional position selection processes may be conducted by the hiring department prior to making final hiring decisions.

 

Eligible List: A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission. The duration of the eligible list resulting from this examination process will be of six (6) months, and may be extended with the approval of the Human Resources Director.

 

Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list resulting from this announcement may be used by other departments that also use this classification or a similar classification. To find other Departments which use this classification, please see http://www.sfdhr.org/Modules/ShowDocument.aspx?documentID=21246. Search that document by title or job code to see which departments use the classification.

 

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

 

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.

     

  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

 

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

 

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

 

Conclusion

Statement on Equity, Diversity, and Inclusion: At the City and County of San Francisco, we share a commitment to a diverse, inclusive and equitable community. Each member of our organization is responsible and accountable for what they say and do to make San Francisco an inclusive and equitable place to live and work by employing fair and just practices to and for all.

 

Licensure/Certification/Registration: Valid licensure/certification/registration as a requirement to perform the job must be kept current throughout length of employment. Failure to demonstrate/show proof of possession of required valid licensure/certification/registration may result in dismissal and/or termination of employment.

 

Note on Electronic Health Record (EHR): The Department of Public Health (DPH) is implementing a unified Electronic Health Record (EHR) system and DPH employees must demonstrate competency in the use of the system that is appropriate for their classification as a condition of employment.

 

Note on Personal Protective Equipment (PPE): Some positions in the Department of Public Health will require the use of personal protective equipment (PPE), including but not limited to gloves, gowns, eye and face protection, and face-fitting respirators. The requirement for the use of PPE may come on short or no notice. Facial hair or any condition that interferes with a face-fitting respirator’s seal (i.e. comes between the sealing surfaces of the respirator and the wearer’s bare skin) is not permitted when face-fitting respirators are worn, including during initial or periodic respirator fit-testing.

 

Employees who choose not to shave and do not have either American Disabilities Act (ADA) or Equal Employment Opportunity (EEO) Accommodations do not have the right to alternate work assignments or the option of using a loose-fitting Powered Air Purifying Respirator (PAPR) in place of a FaceFitting Respirator.

 

Medical Examination/Drug Testing: Prior to appointment, at the Department's expense, applicants may be required to take a tuberculosis (TB) screening test, a medical examination and/or drug test.

 

Terms of Announcement: Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at: www.jobaps.com/sf.

 

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

 

Copies of Application Documents: Applicants should keep copies of all documents submitted, as these will not be returned. http://www.sfdhr.org/index.aspx?page=20#copies.

 

Reasonable Accommodation Request: Applicants with disabilities who meet the minimum eligibility requirements for this announcement can find information on requesting ADA Accommodation at: http://www.sfdhr.org/index.aspx?page=20#applicantswithdisabilities .

 

General Information: Concerning City and County of San Francisco Employment Policies and Procedures can be obtained at: http://www.sfdhr.org/index.aspx?page=20.

 

Right to Work: All person entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States. http://www.sfdhr.org/index.aspx?page=20#identification

 

Veteran’s Preference: http://www.sfdhr.org/index.aspx?page=20veteranspreference

 

Seniority Credit in Promotional Exams: Information regarding seniority credit can be found at http://www.sfdhr.org/index.aspx?page=20#senioritycredit

 

Exam Type: CPE

Issued: November 23, 2020

Carol Isen

Acting Human Resources Director

Department of Human Resources

Recruitment No.: CBT-2910-106198

Department of Public Health

DPH/RW/(415) 554-2920

 

Benefits

All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

 

For more information about benefits, please click here.



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