2922 Senior Medical Social Worker

Recruitment #CBT-2922-901154



The San Francisco Department of Public Health is accepting applications in class 2922 Senior Medical Social Worker. The eligible list resulting from this Class Based Test (CBT) Announcement will be used to fill current and future vacancies in this class.

Positions may be located throughout the Department of Public Health, including: Community Oriented Primary Care (COPC), Community Health Services (CHS), Laguna Honda Hospital and Rehabilitation center (LHH), Health at Home (HAH), Community Behavioral Health Services (CBHS), and Zuckerberg San Francisco General Hospital and Trauma Center (ZSFG).  Additionally, part-time, evenings, nights, weekends, rotating and/or holiday shifts may be required.

GENERAL JOB DESCRIPTION: The Senior Medical Social Worker is an advocate for clients, working jointly with team members in assessing patient medical needs, treatment, and the social, emotional, and psychological consequences of illness.  Essential job functions include:

  • May supervise several Medical Social Workers and auxiliary personnel; plans and develops medical social services and assigns staff;
  • Responsible for the more difficult medical social work cases; reviews casework and related records of subordinate Medical Social Workers and ancillary staff; makes corrections and adjustments where indicated;
  • Functions as a member of an interdisciplinary team and collaborates with medical professionals and consultants on various social work case problems and referrals;
  • Carries out, interprets, and enforces existing regulations, legal provisions, policies and procedures to Medical Social Workers, medical vendors and other concerned agents, organizations, and individuals; conducts interviews with Medical Social Workers relative to medical care and treatment of individual cases;
  • Determines and utilizes community resources to benefit medical care patients; monitors planning of care of clients;
  • As part of an interdisciplinary team, participates in the preparation and maintenance of individual medical social work case records; and
  • Prepares or supervises the preparation of periodic performance reports and related statistics.

The Senior Medical Social Worker performs related duties as required/assigned. 


Minimum Qualifications


Two years post-Master Medical Social Worker experience in a licensed healthcare setting AND


License and Certification:

Possession of current Clinical Social Worker licensure (LCSW) issued by the California Board of Behavioral Sciences as required under Title 22, California Administrative Code, Section 70055.

Valid licensure must be kept current throughout the length of employment. Failure to demonstrate/show proof of possession of required valid licensure may result in dismissal and/or termination of employment.

Applicants must meet the minimum qualification requirement by the final filing deadline unless otherwise noted.

Note: 1 year of experience equals 2,000 hours

Special Condition: In addition to the listed minimum qualifications, some position(s) may require special conditions, including but not limited to:

Bilingual Proficiency – Some positions may require bilingual fluency in a variety of languages depending upon the department’s bilingual needs. Only those eligible candidates who pass the bilingual proficiency test will be considered for bilingual positions. Applicants must indicate on the application form the language(s) in which they claim proficiency.

Verification of Experience: http://sfdhr.org/getting-job#verification Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process.   

Verification of Education: If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/how-verify-education-requirements

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Departments may utilize additional selection procedures to make final hiring decisions.  

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Jennifer Jacobsen, by telephone at 415-554-2522, or by email at jennifer.jacobsen@sfdph.org.

Selection Procedures


Applicants will be prompted to complete the Supplemental Questionnaire Evaluation that must be submitted during the online application process. Section I (A-C) of the Supplemental Questionnaire Evaluation will be screened for relevant qualifying experience. Only those applicants who meet the minimum qualifications will proceed in the selection process. Section II (1-4) of the Supplemental Questionnaire Evaluation is designed to measure knowledge, skills and/or abilities in job related areas which may include but not be limited to:

  • Knowledge of social work theories, principles, and techniques
  • Knowledge of Federal, State, and local laws, administrative codes, rules and regulations
  • Knowledge of Contemporary medical and psychosocial issues and health trends
  • Ability to apply social work methodology
  • Ability to develop and maintain professional working relationships
  • Oral communication skills
  • Ability to train and supervise others
  • Leadership skills

A passing score must be achieved on the examination in order to continue in the selection process. Candidates will be placed on the eligible list in rank order according to their examination final score.

The supplemental questionnaire must be complete and accurate. All relevant experience, education, and/or training must be on the supplemental questionnaire in order to be reviewed in the rating process. Resumes will not be reviewedResponses cannot be changed or edited after submission. All statements made on the application and supplemental questionnaire are subject to verification and must be consistent.

Certification: The certification rule for the eligible list resulting from this examination will be Rule of Three (3) Scores.  Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Eligible List: http://sfdhr.org/getting-job#eligiblelists
The eligible list resulting from this examination is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be of Six (6) months, and may be extended with the approval of the Human Resources Director.

Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates applying for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates applying for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Licensure/Certification/Registration:  Valid licensure/certification/registration as a requirement to perform the job must be kept current throughout length of employment. Failure to demonstrate/show proof of possession of required valid licensure may result in dismissal and/or termination of employment. Click here for more information on the LCSW issued by the California Board of Behavioral Sciences

Note on Electronic Health Record (EHR): The Department of Public Health (DPH) is implementing a unified Electronic Health Record (EHR) system and DPH employees must demonstrate competency in the use of the system that is appropriate for their classification as a condition of employment.

Note on Personal Protective Equipment (PPE): Some positions in the Department of Public Health will require the use of personal protective equipment (PPE), including but not limited to gloves, gowns, eye and face protection, and face-fitting respirators. The requirement for the use of PPE may come on short or no notice. Facial hair or any condition that interferes with a face-fitting respirator’s seal (i.e. comes between the sealing surfaces of the respirator and the wearer’s bare skin) is not permitted when face-fitting respirators are worn, including during initial or periodic respirator fit-testing. Employees who choose not to shave and do not have either American Disabilities Act (ADA) or Equal Employment Opportunity (EEO) Accommodations do not have the right to alternate work assignments or the option of using a loose-fitting Powered Air Purifying Respirator (PAPR) in place of a FaceFitting Respirator. 

Medical Examination: Prior to appointment, at the Department's expense, applicants may be required to take a tuberculosis (TB) screening test, a medical examination and/or drug test.

Terms of Announcement and Appeal Rights: Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations.  [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at www.jobaps.com/sf.] The terms of this announcement may be appealed under Civil Service Rule 110.4.  Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement.  Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at http://sfgov.org/civilservice/rules. 

General Information concerning City and County of San Francisco Employment Policies and Procedures: Important Employment Information for the City and County of San Francisco can be obtained at http://www.sfdhr.org/index.aspx?page=20 or hard copy at 1 South Van Ness Avenue, 4th Floor. http://sfdhr.org/information-about-hiring-process

Copies of Application Documents: Applicants should keep copies of all documents submitted, as these will not be returned.  

Right to Work: All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States. 

Requests: Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: http://www.sfdhr.org/index.aspx?page=20#applicantswithdisabilities

Information regarding requests for Veterans Preference can be found at: http://www.sfdhr.org/index.aspx?page=20#veteranspreference 

Seniority Credit in Promotional Exams:  Information regarding seniority credit can be found at: http://www.sfdhr.org/index.aspx?page=20#senioritycredit

Exam Type:  CPE
Issued:  April 7, 2017
Micki  Callahan
Human Resources Director
Department of Human Resources
Recruitment ID Number: CBT-2922-901154
DPH/ JJ / 415-554-2522


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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