2940 Protective Services Worker - Adult Protective Services - HSA

Recruitment #CBT-2940-902804


Note: Applicants who will received their Master’s degree by the end of the current Spring 2019 semester/quarter may submit a written request to be placed on the Score Report under waiver pending receipt of the Master’s degree; for these applicants, appointment referral is contingent upon verification of the required education and experience.  


The Human Services Agency (HSA) was formed in 2004 with the merger of two previously existing city departments, the Department of Human Services and the Department of Aging and Adult Services. The agency retains two commissions and two department heads. The agency also includes the Office of Early Care and Education. Our mission is to promote well-being and self-sufficiency among individuals, families and communities in San Francisco.

The mission of the San Francisco Department of Aging and Adult Services (DAAS) is to assist older adults and adults with disabilities and their families to maximize self-sufficiency, safety, health and independence, so that they can remain living in the community for as long as possible and maintain the highest quality of life. The Adult Protective Services (APS) program is operated by DAAS and is responsible for providing critical safety net services to vulnerable seniors and adults with disabilities.

The Department of Aging and Adult Services is located within San Francisco’s Human Services Agency. With a staff of approximately 2,400 employees, HSA delivers public assistance, child welfare, and aging and adult services to the citizens of San Francisco. Its mission is to promote well-being and self-sufficiency among individuals, families and communities in San Francisco. HSA provides a safety net for individuals and families by offering income support, community-based living support, and assistance getting food, housing and health coverage. It offers programs and services that ensure the protection and safety of children, the elderly and dependent adults. It helps people secure employment through training, job search, and child care assistance.  

Position Description

This is the entry-level class in the Protective Services Worker series. Under general supervision, the Protective Services Worker performs professional investigations and case management services at the Human Services Agency, Department of Aging and Adult Services (DAAS). This includes activities related to: evaluating the level of risk to the elder or dependent adult; assessing biopsychosocial functioning, and providing services to protect dependent adults and elders. 

The essential tasks of this position include: 

1. Implement and establish methods and procedures in connection with various aid programs for adults.

2. Evaluate risk, asses functioning, and provide services to protect adults and improve family functioning through careful and judicious interpretation of various legal provisions, methods, and procedures, and advocate and arrange for needed services. 

3. Establish and maintain regular contact with elders, dependent adults, relatives and other concerned individuals through field visits and telephone contact.

4. Conduct unannounced visits to see elders and dependent adults in their homes and arrange for emergency services as necessary.

5. Work and collaborate as a team member with medical professionals, law enforcement, and the District Attorney’s office.

6. Gather, document, and review important detailed financial, personal, and confidential information needed to prepare case plans.

7. Provide consultative services and education to individuals, government, and community agencies, and groups regarding the role and authority of Adult Protective Services.

8. Make public presentations about casework in a confidential, multi-disciplinary setting; collaborate and cooperate with the community and the San Francisco City and County partner agencies. 

9. Use a personal computer to prepare, review, and maintain records, correspondence, reports, manage case documentation in an Adult Protective Services database, and maintain timely email correspondence. 

Additional essential tasks of this position require incumbents to:

  • Work nights, weekends, and holidays on a limited basis;
  • Drive, normally within the City of San Francisco and occasionally outside City/County limits as necessitated by case work, including getting in and out of vehicles;
  • Climb flights of stairs to complete home visits;
  • Lift food boxes weighing up to 30 pounds; 
  • Complete visual assessments of elders/dependent adults and their home environments.    

Minimum Qualifications

1. Education

Possession of a Master’s Degree in Social Work from a school accredited by the Council on Social Work education (CSWE);


Master’s Degree from a two (2) year counseling program from an accredited college or university. (Qualifying Master’s Degrees in counseling include Marriage and Family Therapy, Clinical Counseling, Mental Health Counseling, Addiction Counseling and Counseling Psychology that included a supervised field placement as part of the course curriculum).


2. Experience

Satisfactory completion of two semesters of graduate field placement which involved the provision of direct services to elders and/or dependent adults and/or adults with physical, cognitive or mental health disabilities in one of the following or closely related areas: Adult Protective Services, intensive case management such as MSSP/Linkages, medical social work in a hospital or clinic, mental health program/agency, home health agency, or alcohol and drug counseling and treatment program;


Six (6) months post baccalaureate professional work experience which involve the provision of direct services to elders, dependents, or adults in one of the areas previously described.


All positions require possession of a valid California class C driver’s license and clear Motor Vehicle Record (MVR).

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements

Applicants may be required to submit verification of qualifying education and experience, at any point in the application, examination or departmental selection processes. Verification of work experience typically must be on the employer’s letterhead, and must include the applicant’s name, job title, description of job duties, dates of service, and signature of the employer. San Francisco City and County employees do not need to submit verification of their City employment, but must submit verification of outside experience. San Francisco City and County employees will not receive credit for experience obtained outside of their classification unless recorded in accordance with the provisions of the Civil Service Rule 110.9.1.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement (CBT-2940-902804)
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Dorys Lorio, by telephone at 415-557-5733, or by email at Dorys.Lorio@sfgov.org.


Selection Plan

Written Multiple Choice Exam (weight - 100%)

Selection Procedures

Written Multiple Choice Exam (Weight: 100%): 

Candidates who meet the minimum qualifications will be invited to participate in a written multiple-choice examination designed to measure their relative knowledge, skills and abilities in job-related areas. The multiple-choice examination component may include, but is not limited to: knowledge of psycho-social functioning development, individual psychodynamics, family dynamics, and social systems; knowledge of socio-economics factors; knowledge of and ability to apply relevant laws; ability to assess the client's functioning, safety, and to develop an appropriate case plan.

Candidates must achieve a passing score in order to be ranked on the Score Report.  

This is a standardized written multiple-choice examination. In accordance with Civil Service Rule 111.11.4, inspection privileges shall not apply to questions and answer in a continuous or standardized examination. The Human Resources Director may delete obsolete or erroneous questions or answers from any examination exempted by this Rule for inspection privileges prior to the establishing of a passing mark.

Minimum Qualification Supplemental Questionnaire (Weight: Qualifying):

Candidates will be prompted to complete a Supplemental Questionnaire as part of the online employment application. This Minimum Qualification Supplemental Questionnaire is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications for this position. Applicants must also complete the official application. It is essential that applicants provide complete information in identifying their education, experience and training. The Minimum Qualification Supplemental Questionnaire will be used to evaluate if the applicant possesses the required minimum qualifications. 

Eligible List/Score Report:

A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission. 

The duration of the eligible list resulting from this examination process will be six (6) months, and may be extended with the approval of the Human Resources Director.


The certification rule for the eligible list resulting from this examination will be Rule of Three Scores.  Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Terms of Announcement and Appeal Rights

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at www.jobaps.com/sf.] The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at http://sfgov.org/civilservice/rules.

General Information concerning City and County of San Francisco Employment Policies and Procedures:
Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.


Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: 

Information regarding requests for Veterans Preference can be found at: 


Exam Type: Entrance 
Issued: March 8, 2019 
Micki  Callahan, Human Resources Director
Department of Human Resources
Recruitment ID Number: CBT-2940-902804

HSA/ DL / 415-557-5733





All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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