3602 Library Page

Recruitment #CBT-3602-903278

Introduction

THIS IS A CITYWIDE EXAM

3602 Library Page

Submit Verification (Proof) of Education, Experience, or Certificate at Time of Filing Application
Failure to Submit the Required Verification Will Result In the Rejection of Your Application

Under immediate supervision, the Library Page performs routine library clerical work. The essential functions assigned to this class include: shelving and sorting books and other library materials according to the Dewey Decimal or other library classification system, by alphabetical, chronological or subject order; scanning barcodes, stamping, security taping, labeling, reinforcing bindings; performing minor book repair by replacing mylar covers, barcodes, and spine labels; performing basic services within the integrated library systems (ILS) software to create and access customer accounts and performing tasks such as, library applications processing, verification of application information, check/in – check/out of physical and digital materials; locating and retrieving books and other materials as directed; monitoring and maintaining shelves; maintaining reading areas, library collections, and shelving and storage areas in a clean and orderly manner; shifting and rearranging materials; sorting and routing daily mail; unpacking deliveries of materials and entering invoice information into the ILS; answering and screening phone calls and emails; providing information in person, by phone or email to other staff and/or the public regarding library services or facilities; using office machines and computers, and maintaining personal library email account; performing physical processing of library materials; picking up and delivering library materials and transporting them between departments. Performs other related duties as assigned.

Minimum Qualifications

High school diploma or equivalent (GED or High School Proficiency Examination)

OR

Six (6) months (1,000 hours) of clerical or customer service experience

Substitution: Completion of the San Francisco Human Services Agency’s Career Pathway Clerical Administrative Program will substitute for the minimum qualifications listed above.

Verification/proof of education, experience, or certificate is required at time of filing application.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Condition of Employment:
In addition to the minimum qualifications listed above, applicants who are selected for a position must meet the following conditions:

1. Ability to lift boxes/bins weighing up to 30 lbs.

2. Ability to move loaded carts weighing up to 250 lbs.

Nature of Work:
Physical Requirements:
Positions in this classification include the ability to sustain physical effort involving considerable amounts of pushing and pulling library book carts and other library equipment, packing and unpacking library materials standing, bending, squatting, kneeling, lifting and twisting to perform duties associated with daily tasks.

Some positions may require the ability to lift and/or move with assistance objects weighing up to 50 lbs. or more.

Notes:
Some positions in this class are subject to irregular work schedules and may require evening and/or weekend work; and require constant public contact. Positions in this classification may be required to work at various locations within the Library system.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Stefanie Lim, by telephone at 415-551-8911, or by email at Stefanie.Lim@sfgov.org.

Verification:
Applicants are required to submit verification of qualifying education, experience, OR certificate prior to the filing deadline. Verification should be attached to the application. Please use the link in the "Other" tab to attach verification documents to your application.

Verification of Education: Qualifying education must be verified by copy of diploma or transcripts showing coursework completed and diploma/degree awarded. Information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/how-verify-education-requirements.

Verification of Experience: Qualifying experience must be on the employer’s business letterhead, show the applicant’s name, dates of service, job title(s), duties actually performed for each position, and must be signed by the employer. If the qualifying experience was performed on a part-time or as-needed basis, the total number of hours worked or average hours worked per week must also be included. Qualifying experience may be verified by performance evaluations showing duties performed. City and County employees will receive credit for the duties of the class to which appointed. Credit for experience obtained outside of the employee's class will only be allowed if recorded in accordance with the provisions of Civil Service Commission Rules.

Verification of Certificate: Verification of completion from the San Francisco Human Services Agency’s Career Pathway Clerical Administrative Program must be verified by copy of the certificate of completion. The certificate must clearly state that 3602 Library Page is included in the list of City classes.

A resume is not sufficient verification of qualifying experience.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Selection Procedures

Minimum Qualification Supplemental Questionnaire (Weight: Qualifying)
Candidates will be prompted to complete a Supplemental Questionnaire as part of the online employment application. This Minimum Qualification Supplemental Questionnaire is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications for this position. Applicants must also complete the official application. It is essential that applicants provide complete information in identifying their education, experience and training. The Minimum Qualification Supplemental Questionnaire will be used to evaluate if the applicant possesses the required minimum qualifications. 

Written Multiple Choice Examination (Weight: 100%): Candidates meeting the minimum qualifications will be invited to participate in a written multiple-choice exam to measure knowledge, skills, and abilities in job related areas which may include but are not limited to: knowledge of library systems; knowledge of principles and processes for providing customer/patron services; ability to interact respectfully, effectively, and courteously with staff, library users and the public, including the ability to promote a welcoming environment and establish and maintain cooperative working relationships with individuals, co-workers and others; ability to read and follow written instructions, including the ability to understand and comprehend written material; ability to listen and effectively elicit information, including the ability to follow verbal instructions; ability to plan, organize and complete assigned work in a timely manner, within a dynamic setting with rapidly changing priorities; ability to maintain filing and tracking systems; ability to use a computerized data system to access, create, update, and maintain computer files using word processing, databases, spreadsheets, email, and library related software programs; ability to sort and file in alphabetical, numerical and chronological order; ability to speak and communicate clearly, concisely, and effectively; and ability to compose simple memos and complete incident reports.

This is a standardized examination and, therefore, test questions and test answers are not available for public inspection or review.

A passing score must be achieved in order to be placed/ranked on the Eligible List. The hiring department may administer additional position-specific selection procedures to make final hiring decisions.

The score that you achieve on the examination shall be valid and "banked" for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take this test again should you apply and be found eligible for a future announcement for which this particular test is used. If the test for this future announcement is held within 12 months of the date of this examination, your score will be automatically applied to that announcement. However, after twelve months, you have the option to either (a) apply your test score to the other announcement or (b) re-take the test. Re-testing is permitted no sooner than twelve months from the date of the examination and only in association with your eligibility for another announcement for which this test is used. Please note that, should you re-test, your re-test score would become your official score going forward since it is the most recent (even if it turns out to be lower than your original score).

Candidate scores on this examination may also be applied to other announcements involving other job titles, when directed by the Human Resources Director.

Requests for an alternate test date may be considered in limited circumstances and must be submitted to the analyst listed in this announcement within five (5) calendar days of the announcement of the test date.

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Conclusion

Eligible List/Score Report:
A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be of 9 months, and may be extended with the approval of the Human Resources Director.

To find Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/ASO-Level-Chart.pdf?documentID=21246

Certification:
The certification rule for the eligible list resulting from this examination will be Rule of Ten Scores.  Additional selection processes may be conducted by the hiring department prior to making final hiring decisions. 

Requests:
Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: 
http://sfdhr.org/information-about-hiring-process#applicantswithdisabilities

Information regarding requests for Veterans Preference can be found at: 
http://sfdhr.org/information-about-hiring-process#veteranspreference  

General Information concerning City and County of San Francisco Employment Policies and Procedures:
Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.
 

Terms of Announcement and Appeal Rights

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations.  [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at www.jobaps.com/sf.] The terms of this announcement may be appealed under Civil Service Rule 110.4.  Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement.  Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at http://sfgov.org/civilservice/rules. 

Exam Type: ENTRANCE
Issued:  March 5, 2019
Micki  Callahan
Human Resources Director
Department of Human Resources
Recruitment ID Number: CBT-3602-903278
DHR/SL/415-551-8911

Benefits

All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.

 



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