8529 Probation Assistant

Recruitment #CBT-8529-903745


Position Description: Under general supervision, the Probation Officer Assistant provides para-professional support to Deputy Probation Officers and/or civilian personnel by monitoring clients to ensure compliance with conditions of their probation and release and providing recommendations for action on assigned cases. This class is responsible for significant interaction with clients and collateral agencies to conduct general inquiries and provide information.

Working Conditions:  Employees may be required to work nights, weekends and/or holidays, and/or to work at a community-based location including an office in the Bayview, Community Assessment Service Center and departmentally assigned locations. A shift differential for work performed on designated evening and night shifts will be available in accordance with the current related Memorandum of Understanding agreement. 

Essential functions of this position include:

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list.

1. Serves as liaison to collateral agencies including, but not limited to, the courts, schools, social services, mental health and other treatment providers, and local law enforcement agencies; researches and retrieves documents requested by the court regarding records disposition and conditions of probation; may represent the department at community group meetings.

2. Locates and communicates with clients by telephone and in office to gather factual

information required for the terms of their probation, prepare referrals to available services and verifies payment of court imposed fines, restitution and child support; conducts client drug testing and maintains the chain of custody of information; transports clients to a variety of non-custodial locations.

3. Updates information in the criminal justice and case management systemon the verification of program completion/participation; updates departmental databases with changes to contact information, services provided and resources used.

4. Monitors clients’ progress and advises Probation Officers of clients’ adherence to the requirements and terms of their probation; prepares draft progress reports and discusses advisability of referral and revocation with sworn personnel; provides administrative support to Probation Officers and civilian personnel.

5. Trains new or reassigned probation officer assistants and may act as backup to other units.

6.    Performs related duties as required.

Minimum Qualifications

These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification.

Possession of an Associate’s degree (or equivalent to 60 semester units, or 90 quarter units) from an accredited college or university with course work in the Criminal, Social and Behavioral Sciences or closely related field.


Possession of a valid California Driver's License within 45 days of appointment to this position.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

§  Select the desired job announcement (8529 Probation Assistant)

§  Select “Apply” and read and acknowledge the information

§  Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”

§  Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Stephany Valencia, by telephone at (628) 652-2316, or by email at stephany.valencia@sfgov.org 

Selection Plan

Minimum Qualification Supplemental Questionnaire (Weight: Qualifying):

Candidates will be prompted to complete a Supplemental Questionnaire as part of the online employment application. This Minimum Qualification Supplemental Questionnaire is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications for this position. Applicants must also complete the official application. It is essential that applicants provide complete information in identifying their education, experience and training. The Minimum Qualification Supplemental Questionnaire will be used to evaluate if the applicant possesses the required minimum qualifications.

Written Multiple-Choice Examination: (Weight: 100%) 

Candidates that meet the minimum qualifications will be invited to participate in a written multiple-choice exam designed to measure knowledge, skills and/or abilities in job-related areas which may include but is not limited to:

· Office procedures

· Written communications

· Use of correct grammar, spelling, and punctuation

· Review, analyze official documents

· Prepare clear, accurate and concise reports

· Principles of interviewing, problem solving methods

This is a standardized written multiple-choice examination. In accordance with Civil Service Rule 111.11.4, inspection privileges do not apply to the questions and answers in this examination. 

Selection Procedures

Certification: The certification rule for the eligible list resulting from this examination will be Rule of 10 Scores. Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Eligible List/Score Report:

A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be of 24 months, and may be extended with the approval of the Human Resources Director.

To find Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/ASO-Level-Chart.pdf?documentID=21246.

Conviction History

 As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Terms of Announcement and Appeal Rights

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations.  [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at www.jobaps.com/sf.] The terms of this announcement may be appealed under Civil Service Rule 110.4.  Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement.  Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at http://sfgov.org/civilservice/rules.

Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: 
Information regarding requests for Veterans Preference can be found at: 

General Information concerning City and County of San Francisco Employment Policies and Procedures:
Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Exam Type:  Entrance
Issued:  July 9, 2021
Carol Isen
Human Resources Director
Department of Human Resources
Recruitment ID Number: 903745
APD/SV/(628) 652-2316

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