8414/8532 - Supervising Probation Officer, Juvenile Court (SFERS)

Recruitment #CBT-8532-081204



Make sure you read the entire announcement before completing the application form.

The purpose of this examination announcement is to establish an eligible list for this classification. 


Under general direction, the Supervising Probation Officer plans, organizes, and directs the activities of a unit within the Juvenile Probation Department, and performs related duties as required.  Essential functions include:  Supervising probation officers, clerical staff, and volunteers; resolving conflicts and evaluating performance of staff, training and developing probation officers in effective case management and supervision, investigative report writing, oral presentation techniques, and effective communication skills; providing guidelines and assistance to staff regarding evidence based practices, laws, policies and procedures related to department operations; assisting departmental management in developing, revising and implementing (or carrying out) policies and procedures; collecting statistical information; maintaining records; providing oral and written reports; meeting with groups and individuals from community-based agencies and other city departments to receive and provide information and develop favorable relations; may assist with background investigations for newly hired peace officers.  Performs related duties and responsibilities as assigned.


PHYSICAL REQUIREMENT:  Vision and hearing must be sufficient to perform the duties of the position.  May involve considerable amounts of sitting and/or walking.  May lift and/or move, with assistance, objects weighting up to 50 pounds or more.

SPECIAL REQUIREMENT:  Requires the ability to work in a standard office environment; and may be required at times, to work evenings, weekends, or irregular hours.   Requires ability to work in stressful situations.


EDUCATION: Possession of a baccalaureate degree from an accredited college or university, with major course work in the social sciences, or closely related field preferred; AND

EXPERIENCE: Four (4) years of full-time verifiable experience as a probation officer working with offenders in a criminal justice system.  At least two (2) years of the required four (4) years must include experience working with juvenile offenders.

SUBSTITUTION: Two (2) years of full-time experience as a parole officer working with offenders in a criminal justice system may substitute for two (2) years of the required probation officer experience.

LICENSE OR CERTIFICATE: Possession of a valid class "C" California driver's license at the time of appointment.

* Class "C" California Driver's License Requirements: Must be maintained current during the course of employment. Inability to maintain a valid Class "C" California Driver's License and meet the department's insurability standards may result in dismissal.

* One-year full-time employment is equivalent to 2080 hours (2080 hours of qualifying work experience is based on a 40 hour work week.)  Any overtime hours that you work that exceed forty (40) hours per week are not included in the calculation to determine full-time employment.


* Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.


  • Ability to develop trusting relationships to enhance communications.
  • Ability to develop staff through coaching, mentoring, and training.
  • Knowledge of Evidence Based Practices related to juvenile justice.
  • Ability to facilitate organizational change.
  • Ability to engage in problem-solving and decision-making.
  • Ability to address staff performance and behavior in a meaningful and respectful manner.
  • Ability to work collaboratively with City and County and community stakeholders.


Applications for City and County of San Francisco jobs are only accepted through an online process.

Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Yvonne Lin, by telephone at 415-753-7879, or by email at Yvonne.lin@sfgov.org.



BY JANUARY 19, 2018, 5:00 PM. 

  • A copy of a college degree and/or transcript(s) must be submitted with application. Applicants who possess a degree that is from a foreign college or university will be required to provide an equivalency certification of the degree. Equivalency certifications and all transcripts must be submitted with application.
  • If substituting for education, verification of experience must be signed by the employer, on the employer’s letter head and specify dates of service, job titles and duties performed and must be submitted with application. City and County employees will receive credit for the duties of the class to which appointed. Credit for experience obtained outside of the employee’s class will only be allowed if recorded in accordance with the provisions of Civil Service Commission Rules.  City employees who qualify based solely on City employment or on a combination of City employment and outside experience may submit performance evaluations as proof of qualifying City experience in lieu of other verification, but must verify outside qualifying experience as described above.  Verification may be waived if impossible to obtain. The applicant must submit a signed statement with the application explaining why verification cannot be obtained.  Waiver requests will be considered on a case-by-case basis.
  • A copy of the class "C" California driver's license must be submitted with application.
  • Failure to submit the required transcripts, verifications or request for waiver by the deadline may result in rejection of your application.


1. Uploading the documents through JobAps; OR

2. Scanning the documents and send as an attachment to: yvonne.lin@sfgov.org (Please include "8532/8414-2018, LAST NAME, FIRST NAME" in the subject line) OR

3. Faxing the documents to SFJPD Human Resources at (415) 753-7672; Attention: 8532/8414-2018 Exam OR  

4. Sending the documents via U.S. Postal mail to: San Francisco Juvenile Probation Department, Human Resources, 375 Woodside Avenue, Room 213, San Francisco, CA 94127, Attention: 8532/8414-2018 Exam (PLEASE NOTE: Documents sent by mail must be received by January 19, 2018). 

 NOTE: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Selection Plan

Supervisory Test Battery (STB): (Weight: 50%)   

Candidates will be invited to participate in a computer-based examination designed to measure competencies in job-related areas which may include but not be limited to: Problem Solving; Leadership; Decision Making; Interpersonal skill; Human Resources Management; Team Building; Communication & Conflict Management. For more information about this Supervisory Test (and a suggested reading list) please visit: http://www.sfdhr.org/index.aspx?page=325

A passing score must be achieved on the Supervisory Test Battery and the Written Multiple-Choice Technical Knowledge HR Exam (Labor and Employee Relations Emphasis) in order to continue in the selection process.

The above test components are considered standardized, and, therefore, test questions and answers are not available for public inspection or review. 

Scores attained on the Supervisory Test Battery will be valid and 'banked' for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take the Supervisory Test Battery. The Supervisory Test Battery may be used for many other classes; therefore your test score may be applied to one or more of these classes if you choose to apply to future recruitments. If the selection process for the future announcement is held within one year of the date of this examination and it includes the Supervisory Test Battery, your score will be automatically applied to that announcement, However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the Supervisory Test Battery. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which the Supervisory Test Battery is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent.

Descriptive Essay Writing - (Weight: 50%)

Candidates will be evaluated and scored based on the information provided in a descriptive essay writing to assess their knowledge, skill and ability level in one or more of the following job-related areas as appropriate.  These areas may include, but are not limited to : Knowledge of principles, trends and techniques in the delivery of juvenile probation services, knowledge of relevant laws, codes and legal documents, including Welfare and Institution Code and Penal Code, knowledge of legal, psychiatric, sociological and medical terminology, ability to supervise probation officers and support staff, ability to identify and choose appropriate solutions to problems from a variety of alternatives, ability to work tactfully and persuasively, and establish rapport with families, community groups, court representatives, attorneys, supervised staff, department administrators and others and ability to write clear and concise reports; and make clear and concise oral presentations. 

Candidates who passed the Supervisory Test Battery will be notified of the exact date, time and place to report to the descriptive exercise.  

Candidates must achieve a passing score on the descriptive exercise examination in order to be ranked on the eligible list.

Candidates will be placed on the eligible list in rank order according to their final score.  

NOTE:  Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.  Requests for an alternate test date may be considered in limited circumstances and must be submitted to the analyst listed in this announcement within five (5) calendar days of the announcement of the test date.

Certification Rule:
The certification rule for the ranked eligible list resulting from this examination will be Rule of Three (3). The hiring department my conduct additional selection processes to make final hiring decisions.

Eligible List:
The eligible list resulting from this examination is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission. The duration of the eligible list resulting from this examination process will be twelve (12) months, and may be extended with the approval of the Human Resources Director.

Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list resulting from this announcement may be used by other departments that also use this classification or a similar classification. To find other Departments which use this classification, please see http://www.sfdhr.org/Modules/ShowDocument.aspx?documentID=21246. Search that document by title or job code to see which departments use the classification.


  • Prospective and current employees in Class 8532/8414 Supervising Probation Officer, Juvenile Court, may be subject to drug and/or alcohol testing in accordance with Federal rules and regulations.
  • Eligible (with the exception of current Peace Officers of the Juvenile Probation Department) will be investigated to determine their general fitness for positions.  Employees in this classification are limited peace officers and must meet Police Officer Standard Training (POST) standards and comply with laws applicable to peace officer positions.  Conviction of a felony or of a crime that would have been a felony if committed in California is a bar to employment as a peace officer (California Government Code Sections 1029, 1031, and 1031.50).  Factors considered in the investigation may include, but not be limited to: applicable convictions, repeated or serious violations of the law, inability to accept supervision, inability to work with others, inability to follow rules and regulations, falsification of application materials, and/or other relevant factors.  Criminal records on their applications will be disqualified.  Failure to obtain and maintain security clearances may be basis for dismissal.
  • A psychological and medical examination is required prior to appointment.  This psychological examination will consist of written tests and a clinical interview to determine the candidate's fitness for work as an 8532/8414 Supervising Probation Officer, Juvenile Court.   

Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances.

If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


REASONABLE ACCOMMODATION REQUEST: Information on requesting reasonable accommodation for persons with disabilities can be found at: http://sfdhr.org/information-about-hiring-process#applicantswithdisabilities

VETERAN’S PREFERENCE: Information regarding requests for veterans preference can be found at: http://sfdhr.org/information-about-hiring-process#veteranspreference

Seniority Credit in Promotional Exams:
Information regarding seniority credit can be found at: http://www.sfdhr.org/index.aspx?page=20#senioritycredit

TERMS OF ANNOUNCEMENT AND APPEAL RIGHTS: Terms of Announcement and Appeal Rights Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at www.jobaps.com/sf.] The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at http://sfgov.org/civilservice/rules.

GENERAL INFORMATION CONCERNING CITY AND COUNTY OF SAN FRANCISCO EMPLOYMENT POLICIES AND PROCEDURES: Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

COPIES OF APPLICATION DOCUMENTS: Applicants should keep copies of all documents submitted, as these will not be returned.

RIGHT TO WORK: All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Exam Type: Promotive (P)

Issued: Friday, December 15, 2017

Micki Callahan, Human Resources Director 

Department of Human Resources

Recruitment ID Number: 081204

SFJPD/YL/ (415)753-7879 


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25%of compensation. For more information on these provisions, please contact the personnel office of the hiring agency. 

For more information about benefits, please click here.

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